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Columbus Auto Source

(221 reviews)
Visit Columbus Auto Source
Sales hours: 10:00am to 6:00pm
Service hours: 10:00am to 6:00pm
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Sales Service
Monday 10:00am–6:30pm 10:00am–6:30pm
Tuesday 10:00am–6:30pm 10:00am–6:30pm
Wednesday 10:00am–6:30pm 10:00am–6:30pm
Thursday 10:00am–6:30pm 10:00am–6:30pm
Friday 10:00am–6:00pm 10:00am–6:00pm
Saturday 10:00am–5:00pm Closed
Sunday Closed Closed
(614) 384-5087 (614) 384-5087

Reviews

(221 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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. They didn’t SELL me anything. Steve just helped me buy

. They didn’t SELL me anything. Steve just helped me buy the truck that fit my wants and needs. This is the second truck I’ve bought from Steve. I came back because they had the truck I needed and gave me exactly what I wanted and expected for my trade. But the biggest reason I came back is because they treated me better than I expected. No hidden fees, no nonsense, and everything explained in detail at signing time. If you want to buy without getting sold, talk to these guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They was all very nice and polite.

They was all very nice and polite. The Building was clean. Their service was quick and satisfying. Most places you go to, keep you all day, They had me in my car and on the road in just 4hrs. Great Job Guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Super easy and smooth sailing!

Super easy and smooth sailing! Steve was awesome to work with, and got the job done right! Was honest about everything, and got me right in the vehicle I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was the best car buying experience I have ever had.

This was the best car buying experience I have ever had. I will return in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I’ve worked with Andy and Columbus Auto Source many times

I’ve worked with Andy and Columbus Auto Source many times myself, to help find the right vehicle no matter what my needs. And even before that my mom and dad have used them since I was little! It’s always easy and simple. I will be back again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I didn't expect things to go so smooth and Mr.

I didn't expect things to go so smooth and Mr. Steve be as nice as he was. It was an experience and a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Andy found me a car QUICKLY and worked within my desired

Andy found me a car QUICKLY and worked within my desired budget. The dealership inspected the car and gave it 2 thumbs up, and made the purchase process easy. I love climbing into my new (to me) car each time I have to go somewhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome customer service. Steve was great to chat with...

Awesome customer service. Steve was great to chat with and make a sale with. Will definitely come back to buy another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I've been waiting and praying and I'm exhausting my

I've been waiting and praying and I'm exhausting my friends helping me out to get me around to my jobs. I currently wrote a good review for my friend and this dealership, but I have to change it at this point. All I want is for them to do the right thing. I filled out an application on their website on Feb 1st or 2nd and I was approved for a 2012 Jeep Grand Cherokee when I got there to sign on Feb 7th, they told me it had a cracked block so I went back all the way to Mansfield without a car. They called me and told me they were getting a GMC Terrian ready for me. So I had to get a ride back to Columbus, on Feb 10th and I checked it out. I asked Steve if he thought it was a good buy and he asked the mechanic who was there that bought the car for his daughter and she didn't like it, so he sold it to the dealership. The mechanic said his daughter was too picky, but I have should have know something was wrong. I drove the car back to Mansfield and it seemed fine. A few days later I noticed the car smoking and I had to add 2 quarts of oil. I made Steve aware of that they didn't do a oil change before they sold me car. I scheduled an oil change a couple of days later, 6 weeks later the check engine light comes on and I take the Terrain to a GM dealer and after they checked it out and called the warranty company, I was informed the warranty company wouldn't cover it because of the poor workmanship of one who worked on the car before I purchased it. I called my sales guy and the mechanic advised him for me to have the car towed to him in Columbus. That cost me almost $500 to get it towed. The manager Doug told me there is nothing they can do and gave me the mechanics Jarred number. I called Jarred and he told me he would be working on it but parts were missing and he claims the GM dealer took the parts, I contacted the GM dealer and they said all parts were in the car. I have been without a car for almost 4 weeks, and still making my car payments. I have called Jarred and also the owner Andy and nobody has bothered to call me back, Mean while one of my bosses is letting me rent their car so I can get around to work and do some of my dj gigs that I have booked. All I want is for someone to do the right thing and make this right. I feel like I am being ignored and the only person that seems to care is the sales man. What happened to making sure your customer is happy?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
Consumer response

I have called again to speak with the Andy the owner and he still hasn’t returned my call

Dealer response

As owner/principal of Columbus Auto Source, I am sorry to hear Mr. Robinson has had a negative experience with our dealership. Having been a licensed dealer for almost 20 years, we know how important customer satisfaction is to the long term success of our company. This doesn't mean, however, that all customer complaints have merit. We are certainly sensitive to how our customers feel about us, but we will always apply the "reasonableness" test to our customers who have issues after the sale. According to our General Manager, Doug Seagle, Mr. Robinson purchased his vehicle from Columbus Auto Source on February 10, 2022. Management, then, did not hear from Mr. Robinson for over 6 weeks, perhaps longer. Like 100% of our customers, Mr.Robinson purchased his vehicle "AS IS" from our dealership, although, he did purchase a separate vehicle service agreement from a third party included in the original lender financing contract (note: our dealership does not have a formal business relationship with that service contract provider). When Mr. Robinson began having issues with his vehicle, he took it to a local dealer to have it serviced. It wasn't until after the dealer had torn the engine down and then claimed they were unable to get a claim authorization from the service contract he purchased, that he contacted us. Mr Robinson owned and had possession of his vehicle for over 6 weeks and drove an estimated 5000 miles before he reached out to us. He also took his vehicle elsewhere for service, creating a situation whereby we had no way of knowing what actually occurred at that shop--we were contacted only thereafter. With the information provided to us and the description of the events above, we are unable to offer Mr. Robinson any further remedy. A. Christensen, owner/principal

Consumer response

Andy I told Steve an oil change wasn't done on this vehicle when the engine started smoking and I put oil in the car, and also Steve told you this. And your Manager told me I could take it to any GMC certified dealership to get work done on the car like the oil change and the timing chain that was put on improperly by the mechanic that sold you the car and in return in was sold to me. The mileage has nothing to do with it, because it wasn't over 24K miles. When the GMC dealership shares with me that hoses were missing and the timing chain was installed incorrectly that has nothing to do with the miles at all. Also Jarred told Steve to have me get the car towed to him so he could take a look at it. Might I remind you sir I live in Mansfield, Oh so that's why I took the car to a GMC dealer in my area. Once again your manager advised me that I could do that.

Steve was helpful and tried to make sure we found a...

Steve was helpful and tried to make sure we found a vehicle we were comfortable with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.