Toyota Santa Monica

I started at Toyota, then went to see the Scion and ran into Steve. He was interested, funny and spoke the language of my peers (I'm 62 and semi-retired) Also, he said they just give a price and no playing aroound. i'm not a negotiator type. I then worked with Inez and Stuart and met other members of the their Internet team. All helpful and friendly, and workin together as a team (i know that they dont build the car nor repair it, but if they were confident of the product and had been there awhile...it enhances my expectations of the product- coming from a 30+ yr owner of Hondas, this was important)Stuart gave me my test drive and responded to my joke about a parking ticket by taking $$ off the price. Steve was there through the final paperwork and final car inspection/explanations. Kristen did the $$ and additonal (LoJack and 3 more years of maintenance) options, with great efficiency, and again gave me a $100 off when i got my arithmetice goofed up. I have already experienced the repair side of the house (which better be good, i've got the free 2 years, plus the 3 i bought), for the LoJack installation. They made room for me in the schedule, without my asking or insisting and it was done in the time they said. So far, real happy.

I would not hesitate to recommend this Toyota dealership. My husband and I were treated very well. Max was most knowledgeable, courteous, and professional. He took time to go over all the aspects of the Camry that we were interested in. He even tuned the radio for us. We were very impressed with Max and wish him well.

The sales representatives are really friendly and aren't pushy at all. Every employee is great, from the sales reps, to the managers, and down to the financing. They offered us the best financing options. Even after giving us a great finance option, they even managed to lower it even further due to good credit. Overall, great dealership.

Long-standing community dealership with very good reputation. Met "Max", asked him to call if he found given used cars. He was persistent, honest about "how long they may have the car(s)". Not pushy. EXTREMELY knowledgeable about detailed operation of the cars features... especially computerized systems. Down-to-earth, positive representative of the dealership. VERY aware of customer wants/dislikes. We went in to look at a Rav4, but saw/bought a Hylander instead. "Micky" was friendly, detailed in researching "other cars for sale in area". Up front about costs, quality of options (Xilon; warranties). Low-key. Credible.

This was my first time buying a car and the experience way exceeded my expectations! My salesman was Chille DeCastro and he was the most easy going, friendly, awesome guy you'll ever meet. He helped me with everything I needed and more, and went way beyond the call of duty. He made a scary experience for a first time car buyer very simple and kind of fun. He was extremely helpful and informative when it came to which car would be the best for me. Im so happy with my choice and the customer service I got while shopping at Toyota Scion Santa Monica.

Hello, I would like to write a review for Toyota of Santa Monica. I could not have been more impressed with my salesman or the sales manager, Bob. I bought my car in February. I would have written a review sooner but I was only recently informed of this website. Let me tell you a little bit about what I went through in buying my new car. I had been to ten places. I kid you not. And that 10 may have been on the light side. I was looking high and low. But car salesman are creepy. I always always always feel like I"m going to get ripped off. Funny, now that I think about it, I was leaving Toyota when Chillie told me something that got me to stay. He told me that his incentive base package was not based on how much money I spent on a car. He didn't know my price range yet because I hadn't told him. He told me he didn't care if I was looking for a 5000 dollar car or a 50,000 dollar car. He was going to find me a car because he was incentivized by moving cars, or units as he said. Okay so I stayed and looked around with him. Then, we found a car and went on a test drive. But, on the test drive all I could think about was the price. I do NOT want to pay retail. When we get back I don't want them to know that I like it, but I do. I love it! I go in to negotiate! I have one thing in mind, I do not want to pay retail. I sit down with Chillie to talk price. I tell him I think the price of the car is too high. He tells me that he's gonna go talk to Bob and get the price reduced. He does it. 1000 dollars off. Bob comes over and shakes my hand and tells me we got a deal. Next, we go down to finance. But this whole car experience of negotiating has taken a couple of hours. I'm hungry. Chillie buys me lunch on the way to finance. What a tasty lunch. I ate it before we even saw the finance manager. Which made that part way easier. Chillie told me it was going to take a little while and I would be faced with some more choices about my car in finance and that if I was hungry now that I should eat. Touch of class to throw in lunch. The paperwork took an hour. The warranty and the lowjack and the gap all had to be explained. I cannot remember the finance managers name. But, it was easy and I negotiated there as well. I will probably buy my next car there. I would work with Chillie or Bob again.

We worked with Josh Lievens and he was great! He was very friendly, knowledgeable and made our car buying experience very easy. He also followed up after taking our car home to see how we were enjoying our car. This was our best car buying experience ever and we never realized how smoothly this whole auto transaction could be. Thanks Josh for making this large purchase such a pleasurable one! We love our car!

I just moved to LA for a new job and had been shopping around for a pre-owned car. I had been to many different dealers and saw all kinds of salesmen - some were really rude, and some were indifferent. So I was surprised when I met Josh at Toyota Santa Monica. He was extremely helpful in answering all the questions about used cars and was very personable. The ONLY reason I returned the store and bought my 2009 Toyota Corolla was because of him. For consumers like me who don't really have enough money to buy a new car but still want to get a good-quality pre-owned, it's very important that the sales person provides me a sense of security - I need to know that I can call my dealer anytime if I have ANY question about the car AFTER making the purchase. Josh did a great job and has been always very helpful before and after I bought the car. He is great. I will definitely recommend others to come to this location.

I had brought my Toyota over from Hawaii about a year and a half ago and had taken it to the Toyota dealership in Culver City. They service was so bad there that I didn't want to take it to any Toyota anymore. I was taking my car to random bodyshops when there was a strange fluid coming from the bottom of my car and one bodyshop said it was my radiator and another said it was engine oil...I was freaked out and called my sister (She's been a longtime Lexus customer) and she made me tow my car from North Hollywood to Toyota Santa Monica. There I met Alex. The service was night and day from what I got from Culver City. He got me in and out of there quickly, got me a loaner and all my overdue services done. HE'S AMAZING which is why I will always make a trip from North Hollywood to Santa Monica to get my service done with him. If anyone needs service done I would recommend making an appointment with him!

We drove over 100 miles to get to Santa Monica Toyota because this dealer had every color combination, exterior and interior, of 2011 Prius in stock. We wanted to see the colors on the car and not just look at a picture in a brochure, before deciding which color combination to buy. Jordan MacLoed, the sales representative, was extremely helpful and patient, answering every question and giving us as much time as we wanted, with no pressure, to contemplate the cars, colors and options. When we decided which color combination we wanted and which option level of Prius we wanted, we made an offer that we felt was fair to us and to the dealer. Our offer was accepted. I mention this because we had made a similar offer to another dealer the day before, and our offer was turned down. Devorah Camuso, Finance Manager, handled the paperwork and financial arrangements very professionally and efficiently. She explained various options for extended service agreements and additional options for the car thoroughly and without putting pressure on us to buy things we felt we did not need. We appreciated her friendly helpful approach. The car we selected was prepared for us quickly and completely. We were able to drive it home that day. Overall, our experience at Toyota Santa Monica was outstanding. We highly recommend them to anyone seeking to buy a new Toyota, especially a hybrid model. You will not find a greater selection or better people to work with anywhere else.