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Brian Tolbert Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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No pressure! :-)

Great experience!!!! They let me look and think at my own pace. They answer questions and let you decide what's important to you, rather than try to *sell* you on something. No silly offers or distractions. A great interest rate right from the beginning. No harrass and haggle and fuss and bother to try to get a fair price -- just a fair price for a quality product that you don't have to fight for. I was so wound up waiting for the other shoe to drop and the "hard sell" that I was stunned when the "other shoe" didn't drop - ever. I stopped several times to look at specific details on this RAV4 as they occurred to me, then finally a test drive -- they let me take my time. I highly recommend them -- what you see is what you get -- no surprises, gimmicks, or gotchas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for ALL of your fantastic compliments! I realized a LONG time ago that when I take care of my customers that they take care of me! looking forward to future business with you and your family and friends. Regards, Brian

Wonderful Experience

This is my second experience buying a car from Brian and I could not be more pleased with my purchase. Brian makes buying a car an easy experience and his remarkable customer service is second to none. I will continue to be a loyal customer because Brian is honest, kind, and works hard to make the customer happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Lucia!!!! Please let me know if you or your friends and family ever need anything! Regards, Brian

Easy and relaxed service

A relaxed dealer ship to buy a car. Brian was not pushy, he handed me the keys to the car I was looking at. He said take as long as I wanted to look it over and test drive it. He left me alone(which I wanted) to look over the car. I test drove the car at 11 am, decided to buy it, went to lunch and drove the car home at 2 pm that afternoon!!! He gave me a great trade in price for my car and the buying process was very easy and simple.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Paul for your kind comments and business! It is great customers like you that continue to help me grow my business. I have always said that if you take care of your customers your customers take care of you. Regards, Brian

Highly Recommend

What a great experience shopping for a car!Brian was not only friendly and very knowledgeable he found the perfect car for me. I would highly recommend Brian Tolbert Auto to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks again!!If you ever need anything please feel free to call!

Highly Recommend

What a great experience shopping for a car! Brian was very helpful in finding the perfect car for me. He was knowledgeable and friendly and by far has the best deals on used cars. I would highly recommened Brian Tolbert Auto to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Laurianna!!! I am looking forward to doing business with you and your family and friends for many years to come! Enjoy your new Accord!

Relaxed Atmosphere

They were very relaxed from the beginning. There was no pressure to "Buy Today" and they answered all of our questions. They also got us the best interest rate on our loan. We were referred from our friends and will refer Brian Tolbert Automotive to our friends and family. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Kimber! I appreciate your kind comments. I found out a long time ago that if you take care of your customers they will take care of you. Looking forward to earning your business in the future. Regards, Brian

Best Experience

Kriss and Brian were very upfont and honest from the beginning. They had the best price of all and the cars were way cleaner than any other place that we visited. Very detailed oriented. They also got me the best interest rate. I would definitely recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hey Vivian! Thanks for the nice comments and your business!!!! Enjoy your Rav4! Regards, Brian

Straight-forward and inexpensive

Straight forward guys, absolutely NO sales pressure. Made the deal on Saturday, picked the car up on Monday with new plates, oil change, ready to go. About $1000/6.5% less than the competition on same or better 2008 Mazda 3.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You For Your Business! If you need ANYTHING just give me a call at 315-524-6818. View ALL of our inventory at BTAUTO.COM