Duval Ford

(2,963 reviews)
1616 Cassat Ave, Jacksonville, FL 32210
Visit Duval Ford
Sales hours: 8:30am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (888) 482-0716 (888) 482-0716
Used (866) 520-6628 (866) 520-6628
Service (833) 547-5651 (833) 547-5651

Inventory

See all 822 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since September 2023.
Duval Ford has proudly served Jacksonville since 1916, making us the city’s first Ford dealer and now the #1 in sales volume. With over 110 years in business and more than 1,000 new and used vehicles in stock, we offer one of the largest selections in Northeast Florida. As a family-owned dealership, we provide personalized service, unbeatable prices, and a commitment to customer satisfaction. We’re also a Ford Pro Elite Dealer, offering expert fleet support and convenient Mobile Service that comes to you. Big #1 Duval Ford!
The fastest easiest way to purchase or lease a new or pre-owned vehicle!

Photos & Videos

Service center

Phone number (833) 547-5651

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
See all service & repair info

Meet our employees

Susan Moore headshot
Susan Moore
Salesperson
(117 reviews)
Tino Lebron headshot
Tino Lebron
Vip Sales and Acquisitions
(108 reviews)
Prime Response headshot
Prime Response
Prime Response
(28 reviews)
John Rohde headshot
John Rohde
Service Advisor
(150 reviews)
Patti Ulsch headshot
Patti Ulsch
Government Sales
(20 reviews)
Charlie Barriger headshot
Charlie Barriger
Salesperson
(13 reviews)
Jeff Raynor headshot
Jeff Raynor
Commercial Sales
(10 reviews)
William Law headshot
William Law
General Manager
(1 review)
Andres Alvarado headshot
Andres Alvarado
Sales
Jonathan Barber headshot
Jonathan Barber
Sales
Leighton Brown headshot
Leighton Brown
Sales Associate
Maurice Davis headshot
Maurice Davis
Sales
Oscar Dominguez headshot
Oscar Dominguez
Sales
Andy Harris headshot
Andy Harris
Sales
Warren Hart Jr headshot
Warren Hart Jr
Sales
Brian "Chief" Hartwick headshot
Brian "Chief" Hartwick
Sales
Ethan Howell headshot
Ethan Howell
Sales and Finance
Michael Johnson headshot
Michael Johnson
Sales
Kathleen Pacheco headshot
Kathleen Pacheco
Sales
Weston Reese headshot
Weston Reese
Sales
Khadim Robinson headshot
Khadim Robinson
Sales
Tyler Robison headshot
Tyler Robison
Sales
Joel Studivant headshot
Joel Studivant
Sales
Luisa Valderrama headshot
Luisa Valderrama
Sales

Reviews

(2,963 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Duval Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Always promt service with excellent communication

July 5, 2025
By crlotero on DealerRater

Always promt service with excellent communication attention to detail at a fair price. What's not to love.

Always promt service with excellent communication

July 5, 2025
By crlotero on DealerRater

Always promt service with excellent communication attention to detail at a fair price. What's not to love.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Duval Ford loves your 5 star feedback for our entire service team. Thanks crloyero.

 Show full review

Excellent and very professional service.

July 5, 2025
By jwright on DealerRater

Excellent and very professional service. The Tech used floor and seat covers to protect my car.

Excellent and very professional service.

July 5, 2025
By jwright on DealerRater

Excellent and very professional service. The Tech used floor and seat covers to protect my car.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you jwright for the 5 star recognition for the Duval Ford service team.

 Show full review

Joel and the dealership was extremely helpful when my

July 4, 2025
By Johnromig66 on DealerRater

Joel and the dealership was extremely helpful when my daughter and I bought our 2 broncos

Joel and the dealership was extremely helpful when my

July 4, 2025
By Johnromig66 on DealerRater

Joel and the dealership was extremely helpful when my daughter and I bought our 2 broncos

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Duval Ford appreciates your 5 star recognition for Joel and our entire sales team. We know you and your daughter will enjoy those Ford Broncos.

 Show full review

Jamie and his service team did a great job getting my

June 23, 2025
By danielr on DealerRater

Jamie and his service team did a great job getting my truck back on the road as well as getting other repairs done while in the shop. I appreciate the hard work.

Jamie and his service team did a great job getting my

June 23, 2025
By danielr on DealerRater

Jamie and his service team did a great job getting my truck back on the road as well as getting other repairs done while in the shop. I appreciate the hard work.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks danielr for recognizing Jamie and his Duval Ford service team with 5 stars.

 Show full review

Staff is corteous and knowledgeable about the service.

June 20, 2025
By cgsimms13 on DealerRater

Staff is corteous and knowledgeable about the service. They keep you in the loop the entire process

Staff is corteous and knowledgeable about the service.

June 20, 2025
By cgsimms13 on DealerRater

Staff is corteous and knowledgeable about the service. They keep you in the loop the entire process

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Duval Ford excels in customer service and clear communications, thanks for the 5 star vote of confidence cgsimms13.

 Show full review

I would not consider going to any other dealership.

June 13, 2025
By janet.mccargo on DealerRater

I would not consider going to any other dealership. Duval Ford truly exemplifies a five star customer service rating. They have always treated me with respect and provided me with great service. They are my dealership.

I would not consider going to any other dealership.

June 13, 2025
By janet.mccargo on DealerRater

I would not consider going to any other dealership. Duval Ford truly exemplifies a five star customer service rating. They have always treated me with respect and provided me with great service. They are my dealership.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Duval Ford is honored to be your dealership of choice janet.mccargo. Thank you for the 5 stars and continued business.

 Show full review

We had a great experience purchasing our new Ford Bronco.

June 5, 2025
By randy100273 on DealerRater

We had a great experience purchasing our new Ford Bronco. Thank you Andy for all your help.

We had a great experience purchasing our new Ford Bronco.

June 5, 2025
By randy100273 on DealerRater

We had a great experience purchasing our new Ford Bronco. Thank you Andy for all your help.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Know you will enjoy your new Bronco randy100273. Duval Ford appreciates the 5 star recognition.

 Show full review

Tyler R.

June 5, 2025
By swestmoreland58 on DealerRater

Tyler R. was great. Will continue to do business with Duval ford. Thank you for working with me.

Tyler R.

June 5, 2025
By swestmoreland58 on DealerRater

Tyler R. was great. Will continue to do business with Duval ford. Thank you for working with me.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks swestmoreland for sharing your 5 star experience with Tyler and the entire Duval Ford team.

 Show full review

I’ve been doing business with Duval Ford for years and

June 1, 2025
By Northman59 on DealerRater

I’ve been doing business with Duval Ford for years and never had any issues. This particular service I had to have my batteries replaced in my truck. They got me in and out in about an hour. Will did a great job helping me out.

I’ve been doing business with Duval Ford for years and

June 1, 2025
By Northman59 on DealerRater

I’ve been doing business with Duval Ford for years and never had any issues. This particular service I had to have my batteries replaced in my truck. They got me in and out in about an hour. Will did a great job helping me out.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Duval Ford appreciates you Northman59 sharing your 5 stars experience with Will and our entire service team.

 Show full review

From sales, finance, and service.

June 1, 2025
By Kamoore07 on DealerRater

From sales, finance, and service. Duval Ford has been my automotive dealership for almost a decade. I recommend them to anyone looking for great services.

From sales, finance, and service.

June 1, 2025
By Kamoore07 on DealerRater

From sales, finance, and service. Duval Ford has been my automotive dealership for almost a decade. I recommend them to anyone looking for great services.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Kamoore07 for your 10+ years of continued business with Duval Ford. We appreciate your 5 star recommendation.

 Show full review
See all 2963 reviews