Reviews
Best Dealer Experience
Hands down the best dealer I have ever been to. Outstanding customer service. Up front, no game playing. I drove 2 hours to go there and I would do it again. They are knowledgeable and professional. I got a fair trade in for my car and the whole process took less than 3 hours from arrival to out the door. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Review from Sat. 3-16-19
2.5 hours to install 2 tires? really? and you couldnt put my spare back under because I didnt have my tools in my truck. I was told the tools were specific to each truck....I call bullcrap. You can buy those tools on Amazon for all ford trucks. Really thinking bout going back to Roundtree Ford in Lake City.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We will be sure to forward this feedback to our leadership team. You may also email Debra.DiPietro@smagcorp.com about your experience with us.
Service review
Sean was very friendly and professional. Oil change was very timely which is greatly appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It was a pleasure to serve you! Thank you.
Struts and shocks
IT was a good process Alison kept in touch with me about how the process was going I think overall it was good good experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you!
Excellent
My experience was outstanding. The entire experience was great from beginning to end. Everyone we worked with did an outstanding job. The car was for my son and he was so excited to purchase his first new car, exactly what he wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding
They always have treated me right and then some. I would give them my highest recommendation. Always have been straight with me. Worked to get me the lowest cost.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am very pleased with my whole experience at Duval Ford.
I am very pleased with Gunny, my salesman. He showed me multiple options plus prices and helped me to get the best deal for me without being pushy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The best experience ever
Having never owned a truck I decided to keep an open mind on what make I purchased. Duval Ford was one of 4 dealers (all different makes) that I visited. On my 1st visit I met Brian Jones. I told him I was just in the looking stages and he made me feel so comfortable looking at different trucks and never pressuring me in any way. When I decided I was ready to test drive I reached out to Brian via email and let him know that was my preference in communicating. That was the beginning of 50 emails that allowed me to get the info. I needed to make my decision. Brian was so helpful and after 3 visits to Duval Ford I started feeling he was a friend instead of just a car salesman. After test driving 7 trucks, 3 of which were other makes beside Ford I decided to go with the F-150. I can truly say that this truck purchase was the best vehicle purchasing experience I have ever had. I highly recommend Duval Ford and if you want the best salesmen just ask for Brian Jones.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jerry Blount
Oil change , fast efficent and car wash approximately one hour. Great job
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We look forward to seeing you on your next visit.
150k service
Lounge area is very nice. Service personnel were pleasant and very helpful, especially Michael Foresto.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you!