Auto Merchants Inc.

The car was dirty. They did not clean it even after we gave the salesman $40 to tip the detailer to clean it better. It didn’t look like they even touched the inside and the salesman didn’t contact us to let us know it was ready, like he said he would. After giving them ample time to clean it, we contacted him and he was already gone. They’re supposed to be professionals, and we were very disappointed!!

I love the car I purchased!!! However, the dealership should upgrade their AI (Emma) because my only question before going to see the car is if the prices were negotiable. AI claimed they did negotiate, but once I arrived, I was told they don't. Customers just don't want to be misled. - I thought I was texting with a real person only to find it was actually AI. So, I ended up paying a bit more for the car than I really wanted to. But, I justified that because the car was in really good shape for a 2018, and it had less than 34,000 miles. I would probably use this dealership again.

Ray Fuentes assisted me in finding the perfect Lexus. From the moment we met, he was very professional, accommodating informative and an all-around great guy and car salesman. He assisted me throughout the process of finding the right car and making sure that I was absolutely pleased. After the sale was done, he had the car detailed and had a red bow on it when I received it, it was awesome! When I drove off the parking lot,I was definitely pleased and very happy. Great job Ray, thank you so much.

Thank you Ray Fuentes (Service Manager) for your help to resolve an unhappy experience with my first purchase of a used vehicle at your dealership.

THIS IS THE 5TH VEHICLE THAT I HAVE PURCHASED FROM AUTO MERCHANTS OF PLANO. EACH ONE HAD FACTORY WARRANTY LEFT ON THEM. I RECEIVED VERY GOOD SERVICE FROM EACH OF THE SALESMEN I HAVE DELT WITH. OMAR AND HUMAN EACH GAVE ME SUPER SERVICE AT THE DEALERSHIP. I GET A FAIR PRICE ON TRADE IN AND A VERY GOOD PRICE ON THE NEW VEHICLE I AM PURCHASING. THE MOST RECENT VEHICLE WAS A 2023 AUDI Q7. I PHONED HUMAN AND TOLD HIM THE 4 CARS THAT I WAS INTERESTED IN AND HE HAD THEM READY WHEN I ARRIVED. THIS IS IMPORTANT TO ME SINCE I LIVE IN OKLAHOMA. I DON'T LIKE A DEALERSHIP THAT TRIES TO PUSH THE SALE ON ME. OVERALLL A GREAT WXPERIENCE BUYING FROM AUTO MERCHANTS.

Terrible! Auto Merchants Inc never made contact with me. I was very interested. After not receiving a call back… I drove to their dealership. Arrived at 5:30 pm (Saturday).. they close at 6:00pm. I was treated as a nuisance, I walked the lot, then entered the building. I was ignored. I asked to look at the three BMW i8s listed (two were missing), I was told that it’s too late in the day and they would reopen Monday morning. I’ll happily take my business elsewhere.

The dealership does not advertise the actual price of the car. They advertise a lower price for the car then hit you with “mandatory fees” that are over $1000. We walked out on the deal due to their dishonesty, and they wanted to waste everyone’s time explaining how everyone does it so it’s ok. Of course there are going to be TT&L fees, but this is just a fee they made up so they could advertise a lower price for the car. Bottom line, the price you see on the ad is NOT the price you will pay for a car.

We were actually driving past this dealership on the way to another one and decided to stop in to look at a Camry we saw online that looked like a great deal. We were a little close to closing time, but we had every intention of buying a car that night which we ended up purchasing one from another dealership about an hour later. When we arrived, the staff was very friendly and accommodating, and they allowed us to test drive the vehicle even though it was near closing time, which we appreciated. The car itself looked like a solid deal based on the listing, but as soon as it was brought up for us to look at, the odor coming from inside was extremely strong and unpleasant. It was noticeable immediately upon opening the door, and it was bad enough that we couldn’t even bring ourselves to take it out on the road. The salesperson (Carlos) brought the car up with all the windows down and did not accompany us on the test drive. After we came back, before I even said anything, he immediately asked, “It smells, right?” which confirmed that they were aware of the issue. We acknowledged it, and at that point we were not offered to see any other vehicles or continue the conversation further, so we left within about 10 minutes. I left a short, honest Google review about the experience. The owner then responded in a very unprofessional and defensive manner, including personal remarks that had nothing to do with the actual feedback I left. Instead of addressing the concern, the response felt dismissive and insulting toward a customer who simply shared their experience. Overall, the visit was quick and uneventful, and while the staff on-site was initially polite, the condition of the vehicle and the follow-up response from the business did not reflect well on the dealership.

I previously left a 5 star review for Auto Merchants as a repeat customer who referred others here. I am now leaving this review to update my experience. UPDATE April 2026: I am updating this review based on what has happened since my original post. Carlos was my salesman for both of my purchases and I genuinely meant every word of my original review. I recommended this dealership to others and was a loyal repeat customer. That loyalty makes what I am about to share even more disappointing. I purchased a 2021 Hyundai Palisade on December 16th 2024. Within weeks I noticed an oil leak that progressively worsened. The dealership attempted to repair it on January 6th 2026 and claimed it was fixed. It was not. On March 3rd 2026 I discovered the engine was completely empty of oil and added 6 full quarts myself with zero dashboard warning of any kind. When I called the manager he referred me to Hyundai knowing the manufacturer warranty had already expired at the time of my purchase. On April 20th 2026 the engine seized completely. Oil was completely empty again. At no point during 4 months of ownership did a single dashboard warning light alert me to the critically low oil levels. I am now facing a $10,000 engine replacement for a defect that existed from day one and was never properly repaired. Additionally this vehicle was sold to me with a wheel lock and no key requiring a costly extraction. I reached out to my salesman on February 25th 2026 about this issue and never received a response. I came back to Auto Merchants because I trusted them. That trust has been broken. I hope they make this right.

Carlos was my salesman, and I have bought a car from him twice. Both times he made sure I was taken care- from the right vehicle for my family to making sure that everything was fixed and good to go. Auto Merchants is a great family based dealership, and I would recommend anyone who wants an honest sales experience to come here!