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Auto Merchants Inc.

3.7
(183 reviews)
Visit Auto Merchants Inc.
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(469) 277-6474 (469) 277-6474

Inventory

See all 445 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2005.
We have been at this for over 30 years and we have always sought to provide our customers with the absolute best customer service that we can muster. Take a look at our new facility and know that we can handle all of your automotive needs. This community is a part of who we are. We love serving North Texas with all the used vehicles that they need and we are happy to help out our long distance customers by showing them the great customer service that we are capable of here in Plano. We will make your life easier and we will make sure that you get the cars and the customer service that you deserve.
When we say that we are here for everything that you need we mean it!

Reviews

3.7
(183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Merchants Inc. from DealerRater.

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5.0

"My experience was so great at Auto Merchants.

"My experience was so great at Auto Merchants. Their vehicles are maintained superbly, they are very clean, and they have such a great selection of various vehicles, plus, you didn’t have to wait around long. Cristian Lopez was my sales associate, and he was simply the best! He was so professional, friendly and most helpful. We test drove many vehicles, and each time he handed us the keys, it was always with a nice and friendly smile on his face and gracious patience while we got in and drove off. Now that is genuine customer service in my book!! I would totally recommend Auto Merchants to my friends and people needing a vehicle, and I would most certainly recommend they go to Cristian. Thank you, Cristian, and Auto Merchants for helping me find a very, nice car and making my experience great (2 thumbs up!)."

5.0

"My experience was so great at Auto Merchants.

"My experience was so great at Auto Merchants. Their vehicles are maintained superbly, they are very clean, and they have such a great selection of various vehicles, plus, you didn’t have to wait around long. Cristian Lopez was my sales associate, and he was simply the best! He was so professional, friendly and most helpful. We test drove many vehicles, and each time he handed us the keys, it was always with a nice and friendly smile on his face and gracious patience while we got in and drove off. Now that is genuine customer service in my book!! I would totally recommend Auto Merchants to my friends and people needing a vehicle, and I would most certainly recommend they go to Cristian. Thank you, Cristian, and Auto Merchants for helping me find a very, nice car and making my experience great (2 thumbs up!)."

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Mr. Ray Fuentes was a pleasure to work with! Simply

Mr. Ray Fuentes was a pleasure to work with! Simply exceptional! Mr. Ray Fuentes is the standard by which other dealers and customer service organizations should be measured. My experience was truly world class. This was my first experience with Auto Merchants Inc. and Ray Fuentes made me feel valued from beginning to end. He took the time to listen, answer my questions, and address all my concerns and issues. My vehicle was an anniversary gift to my wife of 30 years and Ray even made sure the vehicle was cleaned up/detailed and made pretty for my wife before delivery. I cannot overstate how impressed I am with Auto Merchants Inc. (especially Mr. Ray Fuentes) and what an exceptional experience they provided. Thank you for making this an easy and pleasurable purchase!

5.0

Mr. Ray Fuentes was a pleasure to work with! Simply

Mr. Ray Fuentes was a pleasure to work with! Simply exceptional! Mr. Ray Fuentes is the standard by which other dealers and customer service organizations should be measured. My experience was truly world class. This was my first experience with Auto Merchants Inc. and Ray Fuentes made me feel valued from beginning to end. He took the time to listen, answer my questions, and address all my concerns and issues. My vehicle was an anniversary gift to my wife of 30 years and Ray even made sure the vehicle was cleaned up/detailed and made pretty for my wife before delivery. I cannot overstate how impressed I am with Auto Merchants Inc. (especially Mr. Ray Fuentes) and what an exceptional experience they provided. Thank you for making this an easy and pleasurable purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

I received my vehicle and we are happy with working with you. We will contact you if anything changes! Thanks again Ray and Auto Merchants!!!

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5.0

This is my second purchase at Auto Merchants and continue

This is my second purchase at Auto Merchants and continue to be impressed with the overall process and product. This time I worked with Travis and his sales process set him apart from the competition. Travis made sure to communicate efficiently while not being pushy at all. When Travis didn’t know the answer to a specific question he pulled in additional resources that did. Most sales people would tell you what they thought you wanted to hear, not Travis and he earned my trust for this. I would, and have recommended Auto Merchants to friends and family members when they are in the market for a new vehicle. Top notch cars with top notch representatives!

5.0

This is my second purchase at Auto Merchants and continue

This is my second purchase at Auto Merchants and continue to be impressed with the overall process and product. This time I worked with Travis and his sales process set him apart from the competition. Travis made sure to communicate efficiently while not being pushy at all. When Travis didn’t know the answer to a specific question he pulled in additional resources that did. Most sales people would tell you what they thought you wanted to hear, not Travis and he earned my trust for this. I would, and have recommended Auto Merchants to friends and family members when they are in the market for a new vehicle. Top notch cars with top notch representatives!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Well Most people would like to buy cars with out being

Well Most people would like to buy cars with out being chased around by a salesman who has one goal to close you on anything then there’s Travis Potash I mean Travis is a salesman’s but what sold us 6 times in the last 10 years is the customer service that has all but vanished in this Country Travis is so knowledgeable of the vehicles he sales and he listen to what say and don’t say at the same time so I have sent dozens of people friends and family remembers he simply cares about you and your needs without pushing you on just a car I have purchased every car I have owned in last 10 years as long as he is there I will buy trade or sale Great guy best kept secret in the Car business Thank you Kindly you are a class act

5.0

Well Most people would like to buy cars with out being

Well Most people would like to buy cars with out being chased around by a salesman who has one goal to close you on anything then there’s Travis Potash I mean Travis is a salesman’s but what sold us 6 times in the last 10 years is the customer service that has all but vanished in this Country Travis is so knowledgeable of the vehicles he sales and he listen to what say and don’t say at the same time so I have sent dozens of people friends and family remembers he simply cares about you and your needs without pushing you on just a car I have purchased every car I have owned in last 10 years as long as he is there I will buy trade or sale Great guy best kept secret in the Car business Thank you Kindly you are a class act

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Everyone at the dealership were friendly informative and

Everyone at the dealership were friendly informative and professional.i would highly recommend this dealership to anyone

5.0

Everyone at the dealership were friendly informative and

Everyone at the dealership were friendly informative and professional.i would highly recommend this dealership to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Everyone at the dealership were informative, professional

Everyone at the dealership were informative, professional and friendly I would highly recommend this dealership

5.0

Everyone at the dealership were informative, professional

Everyone at the dealership were informative, professional and friendly I would highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

The experience was great and everyone was informative and

The experience was great and everyone was informative and helpful throughout the entire process.I would definitely recommend this dealer ship

5.0

The experience was great and everyone was informative and

The experience was great and everyone was informative and helpful throughout the entire process.I would definitely recommend this dealer ship

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Ray and Tommy were super helpful with the purchase of our

Ray and Tommy were super helpful with the purchase of our vehicle. We came in not thinking we would be able to walk out with the car we wanted but we did on the same day. The process was super easy and they were very accommodating as well. Great guys!

5.0

Ray and Tommy were super helpful with the purchase of our

Ray and Tommy were super helpful with the purchase of our vehicle. We came in not thinking we would be able to walk out with the car we wanted but we did on the same day. The process was super easy and they were very accommodating as well. Great guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

We recently purchased a vehicle from Auto Merchants, Inc.

We recently purchased a vehicle from Auto Merchants, Inc., and we couldn't be happier with the exceptional customer service we received from Ray Fuentes. Living in Wisconsin, we were initially hesitant about buying a car from a dealership in Texas, but Ray made the entire process so easy and stress-free. Ray went above and beyond to make us feel comfortable. He provided detailed videos of the vehicle, thoroughly explained the Carfax report, and clarified all the warranty details. His transparent and informative approach reassured us that we were making the right decision. Thanks to Ray's outstanding assistance, we found exactly what we were looking for. When we need another vehicle, we will definitely be reaching out to him. We highly recommend Ray Fuentes to anyone in search of a vehicle! Thank you, Ray, for your exceptional service!

5.0

We recently purchased a vehicle from Auto Merchants, Inc.

We recently purchased a vehicle from Auto Merchants, Inc., and we couldn't be happier with the exceptional customer service we received from Ray Fuentes. Living in Wisconsin, we were initially hesitant about buying a car from a dealership in Texas, but Ray made the entire process so easy and stress-free. Ray went above and beyond to make us feel comfortable. He provided detailed videos of the vehicle, thoroughly explained the Carfax report, and clarified all the warranty details. His transparent and informative approach reassured us that we were making the right decision. Thanks to Ray's outstanding assistance, we found exactly what we were looking for. When we need another vehicle, we will definitely be reaching out to him. We highly recommend Ray Fuentes to anyone in search of a vehicle! Thank you, Ray, for your exceptional service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

Extremely customer focused and will work to make the deal

Extremely customer focused and will work to make the deal go through. Very, very satisfied with service given by Chris and Ray. Both work to provide the customer experience as well as the best deal possible. Great individuals, go see for yourself.

5.0

Extremely customer focused and will work to make the deal

Extremely customer focused and will work to make the deal go through. Very, very satisfied with service given by Chris and Ray. Both work to provide the customer experience as well as the best deal possible. Great individuals, go see for yourself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
See all 183 reviews