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Sales 8:00 AM - 7:00 PM
Mon 8:00 AM - 7:00 PM
Tue 8:00 AM - 7:00 PM
Wed 8:00 AM - 7:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 7:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
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Reviews

3.9
60 lifetime reviews.
  • Best used car buying experience ever

    The staff was amazing and helpful. Ron was a great sales guy and the finance manager got me a better deal than I thought I would get. Definitely r...

    Dealer Response

    Thank you for your kind comments and compliment, we always strive to do our best.


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    The staff was amazing and helpful. Ron was a great sales guy and the finance manager got me a better deal than I thought I would get. Definitely recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind comments and compliment, we always strive to do our best.


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  • Hail damaged

    Be extremely careful all cars the had were hail damaged from recent hail storm. They had damaged cars and they still didnt care about me waiting f...


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    Be extremely careful all cars the had were hail damaged from recent hail storm. They had damaged cars and they still didnt care about me waiting for over 25 minutes.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Too busy

    Overcrowded and I guess not enough sales people or not enough sales people wanting to make a sale. Difficult to get the chance to do anything. Fin...

    Dealer Response

    Chris, We are sorry you feel that way. We strive to provide every customer with exceptional customer service. There are times we tend to get busy ...


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    Overcrowded and I guess not enough sales people or not enough sales people wanting to make a sale. Difficult to get the chance to do anything. Finance guy in the back has a crammed office with a bunch of his memorabilia that had more room than I did. He didn't even care to want to make a sale with $5k in cash in my pocket. They must sell cars fast since the experience isn't geared toward customer service. Which leads to more concerns such as are they really checking all the cars they buy at auction. Never heard of auto merchant before and now I understand why. Bought car elsewhere. Thankfully the experienced wasn't super terrible but not great, it caused me to go elsewhere and find an even better deal. I often heard the phrase "best dealer in Texas" but I heard that every dealership I went too. Just so you sales guys know, I could careless if your the best dealer in Texas, what's in it for me?

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Chris, We are sorry you feel that way. We strive to provide every customer with exceptional customer service. There are times we tend to get busy and, unfortunately, are unable to provide every customer with the attention we wish to provide. To prevent this from happening, we encourage our customers to schedule an appointment in advance to make sure they receive the one on one attention they deserve. We hope that you give Auto Merchants another opportunity in the future. Please contact us if you would like to discuss this further,(469) 429-4008.


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About Our Dealership

Dealer on Cars.com since February 2005

We have been at this for over 30 years,We have been at this for over 30 years, and we have always sought to provide our customers with the absolute best customer service that we can muster. Take a look at our new facility and know that we can handle all of your automotive needs. This community is a part of who we are. We love serving North Texas with all the used vehicles that they need, and we are happy to help out our long distance customers by showing them the great customer service that we are capable of here in Plano. We will make your life easier, and we will make sure that you get the cars and the customer service that you deserve.

"When we say that we are here for everything that you need, we mean it!"