Arlington Toyota

My salesperson is phenomenal. He was kind, helpful, and knowledgeable. It was a pleasurable experience.

Everyone from the fiancé mgr (Oberto) to my sale agent was awesome. They went over and beyond my expectations, and made the deal happen. I will refer others to Arlington Toyota

Very disappointing experience with Arlington Toyota and their advertised pricing. My husband went to Arlington Toyota prepared to purchase a 2026 Toyota Tundra TRD Pro that was listed on Arlington Toyota’s own website. The specific vehicle was advertised with a dealer discount and a stated “Your Purchase Price” of $74,417. He drove to Jacksonville, test drove that exact vehicle, agreed to move forward with the purchase based on the advertised pricing, and provided Arlington Toyota with earnest money toward the transaction while the paperwork was being prepared. We were then informed that management would not honor the advertised price because, according to the dealership, a third-party provider had mistakenly applied a dealer discount to Tundras that were not supposed to be discounted. By the following day, Arlington had changed the online listing for the same VIN to $78,882 and removed the dealer discount. Fortunately, we had screenshots documenting the original advertised purchase price as well as the subsequently changed listing. I do want to specifically mention that our salesperson, Cassandra, was helpful and professional throughout the process. Our disappointment is not with her. She did her job and was working through the purchase with my husband as expected. The decision not to honor the advertised pricing was made at the management level. We understand that mistakes happen. What distinguishes a business is how it handles those mistakes. This was not an obviously incorrect price or a misplaced decimal point. The dealership’s own website expressly showed a dealer discount and identified $74,417 as “Your Purchase Price” for the exact vehicle being purchased. As consumers, we have no way of knowing what pricing a dealership intends its third-party provider to publish versus what it actually intends to honor. What made the situation particularly disappointing was that my husband had already test driven the vehicle, agreed to purchase it, provided earnest money, and was prepared to complete the transaction. We would have expected a dealership of Arlington Toyota’s size and reputation to stand behind pricing advertised on its own website rather than place the consequence of its or its advertising provider’s error on the customer. Ultimately, Arlington’s decision cost them the sale. We contacted another Toyota dealership the following day. They located the Tundra we wanted and honored the advertised pricing. They earned our business instead. Arlington Toyota publicly states that it strives to provide excellent customer service and meet its customers’ needs and high expectations. Unfortunately, our experience did not reflect that philosophy. Our advice to anyone purchasing a vehicle: do your research and document everything. Screenshot the advertised price, VIN, discounts and disclosures before going to the dealership, and keep copies of anything you sign or pay. Had we not documented Arlington’s listing, we would have had no record showing the advertised price for this exact vehicle before it was changed the following day. A vehicle purchase of this size should be an exciting experience. Ours instead left us extremely disappointed in how Arlington Toyota chose to handle an advertising error that was not of the customer’s making.

I’d give this place zero stars if I could. What’s the point of making an appointment if you’re just going to be ignored? I waited over 30 minutes before anyone even acknowledged I was there, while employees stood around scrolling on their phones instead of doing their jobs. Not a single person communicated the delay or bothered to apologize. The customer service here is beyond terrible, and the lack of professionalism is embarrassing. I definitely won’t be coming back or recommending this location to anyone.

Bad business!! Customer service be good until they complete your sale and then the car breakdown. Imagine staying in another state and you call to tell them the car cut off and won't crank. They proceeds to tell you to have it towed back to them but you have to pay for the tow. Ummm yea that just happened to my sister! She had her vehicle for a week and it stopped working on her. She got the run around from multiple employees just for them to stop taking her calls. She finally hears from the manager Richard Reese and he told her he doesn't care about her car and she needs to deal with it! VERY UNACCEPTABLE BEHAVIOR AND THAT IS NOT HOW YOU TREAT A CUSTOMER! Thank goodness I did not go to that car lot and make a purchase! I will take my money elsewhere!!! HIGHLY DONT RECOMMEND!!!

Bad business!! Customer service be good until they complete your sale and then the car breakdown. Imagine staying in another state and you call to tell them the car cut off and won't crank. They proceeds to tell you to have it towed back to them but you have to pay for the tow. Ummm yea that just happened to my sister! She had her vehicle for a week and it stopped working on her. She got the run around from multiple employees just for them to stop taking her calls. She finally hears from the manager Richard Reese and he told her he doesn't care about her car and she needs to deal with it! VERY UNACCEPTABLE BEHAVIOR AND THAT IS NOT HOW YOU TREAT A CUSTOMER! Thank goodness I did not go to that car lot and make a purchase! I will take my money elsewhere!!! HIGHLY DONT RECOMMEND!!!

My appointment was at 8:00 AM, and it has now been over seven hours. The vehicle is only here for routine maintenance, and it is still not finished. This is by far the worst service experience I have had so far. I understand that service departments can get busy, but waiting more than seven hours for basic maintenance is simply unacceptable.

My appointment was at 8:00 AM, and it has now been over seven hours. The vehicle is only here for routine maintenance, and it is still not finished. This is by far the worst service experience I have had so far. I understand that service departments can get busy, but waiting more than seven hours for basic maintenance is simply unacceptable.

I bought a new car from this dealership for the first time, and it turned out to have a noise in the roof... I’ve taken it in for repairs twice, and the problem persists. This third time, I’ve been waiting for someone to help me since seven in the morning, and it’s now midday with no answer. It’s a horrible place to buy a car because the customer service is terrible.

I wanted to buy a use car and they bring a dirty and cigarette smelling car. one salesman was supposedly help us to get a car and we had a bad experience with him. First thing come out of his mouth was repossession and on his phone. The new guy was very nice. The car I did like , they would not hold it till we turn the buyer agreement to our bank. So we went somewhere else and got what we wanted and they held it for us till the bank send the check to them. I will not recommend Arlington Toyota to anyone. OK.