Reviews
Add $2k-$4k to any of the deals. They have optional accessories that are mandatory. Many dealers do it, optional add-ons that you must purchase. If it looks like they are selling a car at Stonebriar for $2-4k less than they should, that is for advertising and they will not let it go for that. They will get their money back to a normal price through add-ons. I even asked the young salesman before driving up. Just the price and TTL right, he checked with his manager and said they could do that. They went back on that when I got into the showroom. I told the manager, Josh Howard, "if I go to a Steak House and the advertise a $10 filet mignon and there is a $100 optional glass of water. If I get there and tell me that the water is not optional but mandatory to have the steak, that is wrong." He cut me off and said "good you understand advertising!" I said that is deceit and fraud, not advertising. If you had one $10 filet at the price and the others were $80 I understand that advertising gimmick, but not fraud. But you are advertising a price you have no intention of honoring. This was my third car from Stonebriar and they said they have changed mgmt since my last time there. Sounds like they are into deceit and tricking customers to come in.
Add $2k-$4k to any of the deals. They have optional accessories that are mandatory. Many dealers do it, optional add-ons that you must purchase. If it looks like they are selling a car at Stonebriar for $2-4k less than they should, that is for advertising and they will not let it go for that. They will get their money back to a normal price through add-ons. I even asked the young salesman before driving up. Just the price and TTL right, he checked with his manager and said they could do that. They went back on that when I got into the showroom. I told the manager, Josh Howard, "if I go to a Steak House and the advertise a $10 filet mignon and there is a $100 optional glass of water. If I get there and tell me that the water is not optional but mandatory to have the steak, that is wrong." He cut me off and said "good you understand advertising!" I said that is deceit and fraud, not advertising. If you had one $10 filet at the price and the others were $80 I understand that advertising gimmick, but not fraud. But you are advertising a price you have no intention of honoring. This was my third car from Stonebriar and they said they have changed mgmt since my last time there. Sounds like they are into deceit and tricking customers to come in.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Your feedback is important to us, and we understand your frustration. We would like to discuss this further and work towards a resolution. Please reach out to our Customer Service line at 214-472-5535 so we can address your concerns directly and ensure your experience reflects the honest, transparent service that we strive to provide.
Had a fantastic experience with both my sales guy and the finance guy. You have a customer for life!
Had a fantastic experience with both my sales guy and the finance guy. You have a customer for life!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We deeply appreciate your wonderful feedback and are thrilled to hear about your fantastic experience with our team. It means the world to us when customers recognize the dedication and professionalism of our sales and finance staff, and we're honored that they made such a positive impression on you. Your trust and loyalty as a customer for life is truly appreciated, and we look forward to serving you for many years to come. Thank you for choosing Stonebriar Chevrolet and for taking the time to share your experience with others.
Great service. Worked and talk thoroughly to me through process of buying vehicle. Meet with me half way to pick up vehicle. Highly recommend them and will probably purchase from them again in the future
Great service. Worked and talk thoroughly to me through process of buying vehicle. Meet with me half way to pick up vehicle. Highly recommend them and will probably purchase from them again in the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear about your positive experience with our team. It's wonderful to know that we were able to work with you thoroughly throughout the vehicle buying process and that our efforts to meet you halfway for pickup made a difference in your experience. Your recommendation means everything to us, and we're honored that you're considering Stonebriar Chevrolet for future purchases. We genuinely appreciate customers like you who take the time to share their experience, and we look forward to serving you again whenever you're ready for your next vehicle.
We had a great experience at Stonebriar Chevrolet . Our salesman was great and we will definitely be taking all our business there from now on
We had a great experience at Stonebriar Chevrolet . Our salesman was great and we will definitely be taking all our business there from now on
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review and for choosing Stonebriar Chevrolet for your automotive needs. We are truly grateful that you had such a positive experience with our team and that your salesman was able to provide you with the excellent service you deserved. It means the world to us to know that we have earned your trust and that you plan to bring all your future business to Stonebriar Chevrolet. We look forward to continuing to serve you and building a lasting relationship with you for all your automotive needs.
Horrendous experience. Start to finish. Push for financing on cash deal, payoff not made yet (over 2 weeks later), no follow up. Will never purchase from this dealership again. I’ve sent email to the General Manager with absolutely no response.
Horrendous experience. Start to finish. Push for financing on cash deal, payoff not made yet (over 2 weeks later), no follow up. Will never purchase from this dealership again. I’ve sent email to the General Manager with absolutely no response.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. We understand your frustration. These concerns are certainly not reflective of the service standards we strive to maintain, and we are sorry to hear that you feel this way. We would like to discuss this further and work towards a resolution. Please reach out to our Customer Service line at 214-472-5535 so we can address these concerns directly.
Go see Stan at Stonebriar Chevrolet if you are looking for a good car buying experience!
Go see Stan at Stonebriar Chevrolet if you are looking for a good car buying experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are pleased to hear about your excellent experience with us! Your recommendation means a great deal to us, and we're thrilled that you had such a positive car buying experience. Thank you for taking the time to share your feedback. We're committed to providing exceptional service to all our customers, and it's wonderful to know we met your expectations.
Stan is "THE MAN" at Stonebriar Chevrolet! He helped us get the truck we wanted at the payments we wanted. Stan said he would go to work for us and he did. Go see Stan!
Stan is "THE MAN" at Stonebriar Chevrolet! He helped us get the truck we wanted at the payments we wanted. Stan said he would go to work for us and he did. Go see Stan!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are overjoyed to hear about your outstanding experience! It's wonderful to know that our team member went above and beyond to help you find the perfect truck with payments that worked for your budget. Your satisfaction is our top priority, and we're thrilled that we could deliver on our commitment to work hard for you. Thank you for taking the time to share your positive feedback and for recommending our dealership to others. We truly appreciate your trust in us and look forward to serving you again in the future.
I was very pleased with the service we received when getting our vehicle serviced . The process was smooth and seamless .
I was very pleased with the service we received when getting our vehicle serviced . The process was smooth and seamless .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to hear about your positive experience with our service team! Your feedback about the smooth and seamless process truly means a lot to us, and we're delighted that we could meet your expectations. Thank you for taking the time to share your experience, Wayland. We appreciate your trust in our team and look forward to continuing to provide you with excellent service for all your automotive needs.
Compré una troca para mi hijo y la vendedora Julie Lopez nos ayudó en todo. La experencia fue muy bien y muy fácil!
Compré una troca para mi hijo y la vendedora Julie Lopez nos ayudó en todo. La experencia fue muy bien y muy fácil!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are grateful for you taking the time to share your wonderful experience with us, Jorge! It's heartwarming to hear that you found a truck for your son and that Julie provided you with exceptional assistance throughout the entire process. We truly appreciate your kind words about how easy and positive your experience was. Your feedback means so much to us, and we're delighted that we could help you find exactly what you were looking for. Thank you for choosing us for such an important purchase!
I had one of the best experiences buying a car when I went into look at a pre-owned Telluride. Zach was my salesman and I could appreciate his professionalism and his demeanor throughout the whole process. He was extremely easy to work with and was honest and transparent. I could recommend him to anyone needing a vehicle.
I had one of the best experiences buying a car when I went into look at a pre-owned Telluride. Zach was my salesman and I could appreciate his professionalism and his demeanor throughout the whole process. He was extremely easy to work with and was honest and transparent. I could recommend him to anyone needing a vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are delighted to hear about your exceptional experience. Your feedback about the professionalism, honesty, and transparency you experienced during your purchase truly reflects the high standards we strive to maintain for every customer. Thank you for taking the time to share your positive experience and for recognizing the dedication shown throughout your car-buying process. We genuinely appreciate your recommendation and are thrilled that we could provide you with such outstanding service.