Reviews
Caleb has always been very helpful and knowledgeable about my Corvette. He keeps me updated on process and when my vehicle will be ready.
Caleb has always been very helpful and knowledgeable about my Corvette. He keeps me updated on process and when my vehicle will be ready.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Terry Gibson was our seller he did not rush us he was very patient while we were debating on what vehicle to purchase. Definitely would recommend him. Showed us different options available. He was professional and friendly.
Terry Gibson was our seller he did not rush us he was very patient while we were debating on what vehicle to purchase. Definitely would recommend him. Showed us different options available. He was professional and friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I purchased a new Traverse. They did not have the spare key, book or lug nut key but would mail them to me. I did receive the book and car key but not the lug nut key. I have called and left messages with the manager. Never got a call back. My sales person no longer works there and the sales person I spoke to informed me that since Covid they do not include the lug nut key with vehicles anymore. You have purchase those separately. I ask for him to see if I purchased it and he did. He informed me I did not buy one. Once I got off the phone I looked at my paperwork and discovered I DID pay for it. Long story short this dealership has left me with no way to fix a flat or have my tires rotated. They could care less. I bought the car, they screwed me and do not care to try to make things right.
I purchased a new Traverse. They did not have the spare key, book or lug nut key but would mail them to me. I did receive the book and car key but not the lug nut key. I have called and left messages with the manager. Never got a call back. My sales person no longer works there and the sales person I spoke to informed me that since Covid they do not include the lug nut key with vehicles anymore. You have purchase those separately. I ask for him to see if I purchased it and he did. He informed me I did not buy one. Once I got off the phone I looked at my paperwork and discovered I DID pay for it. Long story short this dealership has left me with no way to fix a flat or have my tires rotated. They could care less. I bought the car, they screwed me and do not care to try to make things right.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for bringing this to our attention, Kristi. We understand your frustration, as the situation you've described is something we take seriously. We regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about what happened and work toward a resolution with you. Please reach out to our Customer Service line at 214-472-5535 so we can discuss this further.
Our salesman, Stan, went the extra mile to help us secure the used Ford F-150 we wanted. He worked extremely hard to get us over the finish line and we were able to drive the vehicle home the same day. Stan truly is “the man!”
Our salesman, Stan, went the extra mile to help us secure the used Ford F-150 we wanted. He worked extremely hard to get us over the finish line and we were able to drive the vehicle home the same day. Stan truly is “the man!”
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I purchased a vehicle from this dealership and, unfortunately, my experience has been extremely disappointing. I have had concerns since the purchase and have attempted to contact management more than three times through both emails and phone calls, yet I have received no response. The purchasing process itself was also frustrating. I was given the runaround regarding whether the vehicle was Certified Pre-Owned, as well as the price and negotiations. Despite having an appointment scheduled to see the vehicle, I spent more than five hours at the dealership. The lack of communication and follow-up after the sale has only added to my concerns. Based on my experience, I would not recommend doing business with this dealership.
I purchased a vehicle from this dealership and, unfortunately, my experience has been extremely disappointing. I have had concerns since the purchase and have attempted to contact management more than three times through both emails and phone calls, yet I have received no response. The purchasing process itself was also frustrating. I was given the runaround regarding whether the vehicle was Certified Pre-Owned, as well as the price and negotiations. Despite having an appointment scheduled to see the vehicle, I spent more than five hours at the dealership. The lack of communication and follow-up after the sale has only added to my concerns. Based on my experience, I would not recommend doing business with this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your concerns, and we understand your frustration. We are sorry to hear you feel this way about your experience, and we want you to know that your feedback is being taken seriously. We would welcome the opportunity to learn more about your experience and discuss it further. If you have not already, please reach out to our Customer Service line at 214-472-5535 so we can discuss this further.
I purchased a vehicle from this dealership and, unfortunately, my experience has been extremely disappointing. I have had concerns since the purchase and have attempted to contact management more than three times through both emails and phone calls, yet I have received no response. The purchasing process itself was also frustrating. I was given the runaround regarding whether the vehicle was Certified Pre-Owned, as well as the price and negotiations. Despite having an appointment scheduled to see the vehicle, I spent more than five hours at the dealership. The lack of communication and follow-up after the sale has only added to my concerns. Based on my experience, I would not recommend doing business with this dealership.
I purchased a vehicle from this dealership and, unfortunately, my experience has been extremely disappointing. I have had concerns since the purchase and have attempted to contact management more than three times through both emails and phone calls, yet I have received no response. The purchasing process itself was also frustrating. I was given the runaround regarding whether the vehicle was Certified Pre-Owned, as well as the price and negotiations. Despite having an appointment scheduled to see the vehicle, I spent more than five hours at the dealership. The lack of communication and follow-up after the sale has only added to my concerns. Based on my experience, I would not recommend doing business with this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your concerns, and we understand your frustration. We are sorry to hear you feel this way about your experience, and we want you to know that your feedback is being taken seriously. We would welcome the opportunity to learn more about your experience and discuss it further. If you have not already, please reach out to our Customer Service line at 214-472-5535 so we can discuss this further.
((((((BUYER BEWARE))))))))DO NOT BUY A VEHICLE FROM THIS PLACE!!!!!!!!! STONEBRIAR CHEVROLET THEY FLAT OUT LIED TO ME ABOUT THE PRICE THEY TOLD ME ONE PRICE AND THEY TURNED AROUND AND CHANGED THE NUMBERS ON THE CONTRACT AFTER I SIGNED IT AND THE SALES PERSON AND FINANCE BOTH WERE IN TOGETHER ON THIS THE SALES LADY WAS LAYLA AND SHE IS CONIVING AND JUST FLAT OUT UNTRUTHFULL SHE WILL NOT TELL U EVERYTHING UP FRONT!!!!!!!!!!!!!!!!!!!!! BUYER BEWARE
((((((BUYER BEWARE))))))))DO NOT BUY A VEHICLE FROM THIS PLACE!!!!!!!!! STONEBRIAR CHEVROLET THEY FLAT OUT LIED TO ME ABOUT THE PRICE THEY TOLD ME ONE PRICE AND THEY TURNED AROUND AND CHANGED THE NUMBERS ON THE CONTRACT AFTER I SIGNED IT AND THE SALES PERSON AND FINANCE BOTH WERE IN TOGETHER ON THIS THE SALES LADY WAS LAYLA AND SHE IS CONIVING AND JUST FLAT OUT UNTRUTHFULL SHE WILL NOT TELL U EVERYTHING UP FRONT!!!!!!!!!!!!!!!!!!!!! BUYER BEWARE
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your concerns, and we understand your frustration. We take feedback like this seriously and want every customer to feel confident and informed throughout the entire process. We regret that your experience did not meet your expectations, and we would welcome the opportunity to learn more about what happened. Please reach out to our Customer Service line at 214-472-5535 so we can discuss this further.
I have purchased another vehicle Stonebriar Chevrolet, Jack was my salesman for a brand new Corvette. They helped me build it and it came in on the time they projected. I highly recommend this dealership. And I highly recommend Jack. Especially if you’re buying a Corvette. There are always a great group of people to work with, from the General Manager Julian. Right through to the finance guys and of course Jack the salesman.
I have purchased another vehicle Stonebriar Chevrolet, Jack was my salesman for a brand new Corvette. They helped me build it and it came in on the time they projected. I highly recommend this dealership. And I highly recommend Jack. Especially if you’re buying a Corvette. There are always a great group of people to work with, from the General Manager Julian. Right through to the finance guys and of course Jack the salesman.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear about your experience purchasing a brand new Corvette with us, Tony! Working with a customer through the custom build process and seeing it arrive on schedule is exactly the kind of experience we strive to deliver. It means a lot to know that Jack, Julian, and the rest of the team made the process smooth and enjoyable from start to finish. Thank you for the kind words and for trusting us with such an exciting purchase. We hope you enjoy every mile in your new Corvette!
Buyer BEWARE. They may send you an out the door sheet and then not honor it. They may tell you everything is good to go and then when you are three hours into your drive to pick up the car not honor their sheet or their text. Tim G said he couldn’t honor his word and his managers wouldn’t even take our call. Never had issues like this before. If they advertise a price on autotrader.com they probably won’t honor it.
Buyer BEWARE. They may send you an out the door sheet and then not honor it. They may tell you everything is good to go and then when you are three hours into your drive to pick up the car not honor their sheet or their text. Tim G said he couldn’t honor his word and his managers wouldn’t even take our call. Never had issues like this before. If they advertise a price on autotrader.com they probably won’t honor it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We are concerned to hear about your experience and understand your frustration. This is not the kind of experience we want anyone to have. We take feedback like this seriously, as it helps us understand where we can work to do better. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to our Customer Service line at 214-472-5535 so we can discuss this further.
I’m totally impressed with Julie Lopez at StonebrairChev , I did my pre approval from my bank on line the night before looked around there inventory at there vehicles found one I like the night before. I arrived at the dealership at 1230 and was finished with Brian in fiancé who was also fantastic got my payment down by $100. We left his office at 3:45 . I have never purchased a vehicle that fast. Julie was extra fantastic with getting all of our information together and submitting it. I had my 3 yr old granddaughter with me she even gave her a little duckie to keep her quiet. She was very patient with me being a little older and not I phone friendly it’s new to me. Before I knew it my new used car was clean and full of gas. They even took care of anything left in the old car. That was great customer service. You are not going to find better customer care , than that team Julie and Brian. I thank you all again so much for making this experience so easy for me my daughter and granddaughter.
I’m totally impressed with Julie Lopez at StonebrairChev , I did my pre approval from my bank on line the night before looked around there inventory at there vehicles found one I like the night before. I arrived at the dealership at 1230 and was finished with Brian in fiancé who was also fantastic got my payment down by $100. We left his office at 3:45 . I have never purchased a vehicle that fast. Julie was extra fantastic with getting all of our information together and submitting it. I had my 3 yr old granddaughter with me she even gave her a little duckie to keep her quiet. She was very patient with me being a little older and not I phone friendly it’s new to me. Before I knew it my new used car was clean and full of gas. They even took care of anything left in the old car. That was great customer service. You are not going to find better customer care , than that team Julie and Brian. I thank you all again so much for making this experience so easy for me my daughter and granddaughter.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you immensely for sharing such a detailed and kind review! It is wonderful to hear that your experience was smooth from start to finish. Julie and Brian both sound like they went above and beyond to make sure you, your daughter, and your granddaughter felt comfortable and taken care of throughout the entire process. The little details you mentioned really speak to the kind of team we work hard to build. We are so glad your new vehicle was ready to go and that the whole visit felt easy and stress-free. We hope you are enjoying your new car, and we look forward to seeing you again down the road!