Reviews
Por principio no hubo cita, y la recepción de mi
Por principio no hubo cita, y la recepción de mi necesidad fue eficiente, el tiempo de espera considerable, todo fue excelente, gracias
Por principio no hubo cita, y la recepción de mi
Por principio no hubo cita, y la recepción de mi necesidad fue eficiente, el tiempo de espera considerable, todo fue excelente, gracias
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to hear that our team provided efficient service to address your needs. It's wonderful to know that you found the overall experience excellent, even with the wait time involved. Your positive feedback about how we handled your situation means a great deal to us at Stonebriar Chevrolet. We truly appreciate you taking the time to share your experience and look forward to continuing to serve you well in the future.
The finance department at Stonebriar Chevrolet are a
The finance department at Stonebriar Chevrolet are a bunch of cr$&&ks who add maintenance plans, roadside assistance, key and tire replacements r plans without any approvals or any explanations. Do not buy a car from STONEBRIAR CHEVROLET SINCE THEY WILL GET YOU .
The finance department at Stonebriar Chevrolet are a
The finance department at Stonebriar Chevrolet are a bunch of cr$&&ks who add maintenance plans, roadside assistance, key and tire replacements r plans without any approvals or any explanations. Do not buy a car from STONEBRIAR CHEVROLET SINCE THEY WILL GET YOU .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We regret to learn about your concerns, and we understand your frustration. Your experience does not reflect the transparent and honest service we strive to provide every customer. We take these matters seriously and would appreciate the opportunity to review what happened during your visit. Please contact our Customer Service line at 214-472-5535 so we can address your concerns directly and work toward a resolution.
The finance lady added maintenance protection plans, tire
The finance lady added maintenance protection plans, tire protection plans, roadside assistance plans for a total of 8000$ and did not divulge this information nor did she ask for prior approval. Do not go to STONEBRIAR CHEVROLET FOR ANY OF YOUR CARS. The finance team is a bunch of c&&$ks.
The finance lady added maintenance protection plans, tire
The finance lady added maintenance protection plans, tire protection plans, roadside assistance plans for a total of 8000$ and did not divulge this information nor did she ask for prior approval. Do not go to STONEBRIAR CHEVROLET FOR ANY OF YOUR CARS. The finance team is a bunch of c&&$ks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We regret to learn about your concerns, and we understand your frustration. Your experience does not reflect the transparent and honest service we strive to provide every customer. We take these matters seriously and would appreciate the opportunity to review what happened during your visit. Please contact our Customer Service line at 214-472-5535 so we can address your concerns directly and work toward a resolution.
Excellent service, quality work!
Excellent service, quality work! I Recommend this dealership for Chevy truck owners. You won’t be disappointed.
Excellent service, quality work!
Excellent service, quality work! I Recommend this dealership for Chevy truck owners. You won’t be disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are grateful for your wonderful feedback about the outstanding service and high-quality work you experienced. Your recommendation means so much to us, especially knowing that fellow Chevy truck owners can count on having such a positive experience. We truly appreciate you taking the time to share your thoughts and are delighted that we exceeded your expectations.
Stonebriar service department did a excellent job in
Stonebriar service department did a excellent job in taking care of my service. Trey Anderson the surface rep was efficient and kept me up-to-date on the progress of my car. I would highly recommend Stonebrier Chevrolet for your car maintenance.
Stonebriar service department did a excellent job in
Stonebriar service department did a excellent job in taking care of my service. Trey Anderson the surface rep was efficient and kept me up-to-date on the progress of my car. I would highly recommend Stonebrier Chevrolet for your car maintenance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Buyer Beware — In my opinion, Stonebriar Chevrolet uses
Buyer Beware — In my opinion, Stonebriar Chevrolet uses bait-and-switch Tactics. Before visiting Stonebriar Chevrolet, I confirmed their Chevy Colorado lease online(Their website) and through email/text. I understood there were about $2,000 in dealer adds, which still matched their website lease calculator showing around $385/month — and I was fine with that. However, once I got to the showroom, they added other undisclosed charges, and suddenly the payment jumped to $450/month, and they absolutely refused to honor the $385 payment they were advertising. The salesman Anthony could not even explain to me why...Just “that’s the price.” To make sure this wasn’t unrealistic, I went to Classic Chevrolet in Grapevine, where the truck was identical — it also had just under $2,000 in dealer adds, and the MSRP was only about $900 lower than Stonebriar’s truck. So it was as close to apples-to-apples as it gets. Classic Chevrolet honored the advertised GM programs, didn’t play games, and my payment ended up being under $300/month on the same Colorado that Stonebriar wanted $450/month. Same brand. Same truck. Similar MSRP. Same incentives. Wildly different honesty levels. In my experience, Stonebriar Chevrolet was a complete waste of time, and what I experienced felt like textbook bait-and-switch. If you value transparency and your money go elsewhere.
Buyer Beware — In my opinion, Stonebriar Chevrolet uses
Buyer Beware — In my opinion, Stonebriar Chevrolet uses bait-and-switch Tactics. Before visiting Stonebriar Chevrolet, I confirmed their Chevy Colorado lease online(Their website) and through email/text. I understood there were about $2,000 in dealer adds, which still matched their website lease calculator showing around $385/month — and I was fine with that. However, once I got to the showroom, they added other undisclosed charges, and suddenly the payment jumped to $450/month, and they absolutely refused to honor the $385 payment they were advertising. The salesman Anthony could not even explain to me why...Just “that’s the price.” To make sure this wasn’t unrealistic, I went to Classic Chevrolet in Grapevine, where the truck was identical — it also had just under $2,000 in dealer adds, and the MSRP was only about $900 lower than Stonebriar’s truck. So it was as close to apples-to-apples as it gets. Classic Chevrolet honored the advertised GM programs, didn’t play games, and my payment ended up being under $300/month on the same Colorado that Stonebriar wanted $450/month. Same brand. Same truck. Similar MSRP. Same incentives. Wildly different honesty levels. In my experience, Stonebriar Chevrolet was a complete waste of time, and what I experienced felt like textbook bait-and-switch. If you value transparency and your money go elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I will certainly continue to use Stonebriar Chevrolet for
I will certainly continue to use Stonebriar Chevrolet for my 2025 Chevrolet Blazer as long as the Service Department Advisors maintain the highest level of customer service.
I will certainly continue to use Stonebriar Chevrolet for
I will certainly continue to use Stonebriar Chevrolet for my 2025 Chevrolet Blazer as long as the Service Department Advisors maintain the highest level of customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awful experience.
Awful experience. Car was not available when I went for my appointment. Why wasting my time and telling me car is available to show
Awful experience.
Awful experience. Car was not available when I went for my appointment. Why wasting my time and telling me car is available to show
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We regret that your appointment did not go as planned and that the vehicle you expected was unavailable. Our goal is always to provide accurate information and a seamless experience, and feedback like yours helps us improve our processes. We appreciate you sharing your experience and giving us the opportunity to reflect on how we serve our guests. Please contact our Customer Service line at 214-472-5535 so we can assist you directly.
Please hire more knowledgeable and hardworking vehicle
Please hire more knowledgeable and hardworking vehicle technicians. We appreciate technicians who work hard to repair our vehicles and who is proud and care about their work.
Please hire more knowledgeable and hardworking vehicle
Please hire more knowledgeable and hardworking vehicle technicians. We appreciate technicians who work hard to repair our vehicles and who is proud and care about their work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is one of those dealerships that give dealerships a
This is one of those dealerships that give dealerships a bad name. The salesman was great but the management will try to change the rules on the price and incentives. Dont trust what you see on their website. To make matters worse, the offered me a ridiculously low trade-in value that would give the employees at Carvana and Carmaxx job security. After spending over an hour there, I had to walk out shaking my head.
This is one of those dealerships that give dealerships a
This is one of those dealerships that give dealerships a bad name. The salesman was great but the management will try to change the rules on the price and incentives. Dont trust what you see on their website. To make matters worse, the offered me a ridiculously low trade-in value that would give the employees at Carvana and Carmaxx job security. After spending over an hour there, I had to walk out shaking my head.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We appreciate you sharing your perspective, as our goal is always to provide clear and consistent information while supporting fair trade-in and pricing practices. Feedback like yours helps us reflect on how we can improve transparency and coordination across our team. We value the opportunity to learn and enhance the customer experience. If you’d like to discuss this further, please reach out to our Customer Service line at 214-472-5535.