Stonebriar Chevrolet

Absolutely terrible experience with Stonebriar Chevrolet. I bought a 2019 GMC Sierra AT4 on 7/19 from Stonebriar Chevrolet, by 9/7 I already had to have the truck TOWED back to the dealership. When I purchased the truck I also purchased the MPP Warranty for 2 Years and 24000 Miles. After vehicle arrived on the morning of 9/6, I advised my service advisor (Oscar) that I had purchased the extended warranty from the dealership, but I did not have the paperwork in front of me. I assumed that the truck would be worked on and completed by early next week based on Oscar's comments. Called back on Monday as I had not heard anything and Oscar said he was still working on the warranty aspect. Again, I told him I purchased there and asked if he could check with his finance department. He never checked and just assumed the warranty was no good. The following day I had to call the finance department to confirm my warranty and send it over to Oscar. Mind you this is all at the same dealership. So no we are at Tuesday and have confirmed that I have warranty. They FINALLY order the fuel pump for my truck then. The part does not arrive until Thursday. I have to call Oscar several times and leave several voicemails to finally get ahold of Oscar for an update. Finally he returns my call to say that they had replaced the fuel pump, but now realized that it is a "fuel pump module" that needs replaced and guess what, THAT PART IS SOMEHOW NOT COVERED UNDER MY WARRANTY and that my repair for a module is going to be over $800. This is after having my truck for a week and never once offering a loaner car. Tried to call and escalate the situation to the service department manager. He listened for a bit and said he was going to look at the situation and call me back, no return call. I call back the next day and now cannot get ahold of the Manager and Oscar is telling me now that is going to be $752 + Tax. Customer service needs work and seems like they are doing all they can to get me out of pocket. When the truck came off the tow truck it started up just fine, now it does not start. So I am going to have to have it towed again to a reputable repair shop and start this process all over again. WILL NEVER BUY ANOTHER VEHICLE OR HAVE MY VEHICLE SERVICED FROM STONEBRIAR CHEVROLET. AVOID THIS DEALERSHIP AT ALL COSTS.

Fast and friendly costumer service, only thing i wish for is, they should give complementary wash after the service.

Don’t go there bad customer service They also charged my credit card twice They don’t want to give me my money back

Sales service was excellent. Dylan Monti went over and above to accommodate. The Service dept on the other hand was not a good experience. Here are some of my ideas. How many bays do they have to work on the vehicles? How many service reps are there to be the customers advocate? Is there usually a mechanic that works with the service rep? Like some service reps get along better with certain mechanics, so when a work order is submitted it will go to their mechanic they have a great rapport with. The service Rep should be aware of service time and question the mechanic of why there is such a delay and be honest with the customer since they are there for Customer support and satisfaction. If there is a problem with communication then the manager should be able to assess the matter and handle appropriately. This could be a great start for better service. As I observed there was a lot of lack of customer service support and dishonesty with communication.

It was my first vist for service. I am very happy with their service. Service Advisor was very helpful and helped decide things in my interest. Overall great service. Highly recommend.

Had service on my car today and everything went well. Thanks Lenah and service staff.

Scummy used car sales techniques, went to see a car last week and was immediately hounded with "so what kind of monthly payment would you be wanting?" aka the typical price-hiding xx that most car dealers love to do. Sales person and manager were immediately combative once I shot down the notion of immediately signing papers to make a deal, and were trying to coerce me to run a credit check before I had even seen the vehicle. After seeing it and then going back inside, come to find out there is a $3k "Dealer Added Accessories" fee that they then cannot justify, not being able to tell me what was done to the car to prompt an addition $3k that is never mentioned anywhere in their listings or on their site, only saying "all the big dealerships do it" in response. Once questioned about what was done to the vehicle, they try to deflect saying "well what if I could make that upcharge go away?" Absolutely shady way to operate a business, the car was already overpriced as it was, and you can't even justify that upcharge. Would absolutely stay away from their used car department.

I had a problem that Firestone and Take 5 could not fix. Stonebriar Chevrolet fixed it correctly the 1st time. They were Great!

I went to Stonebriar Chevrolet today to make my final decision on a Z06 for myself and a Tahoe Z71 for my wife. I ended up cutting my visit to the dealership short. While looking at the Tahoe, I had several questions and the sales person didn’t know the answers to most of them. I get these cars have lots technology and I can’t expect the sales person to know everything. However a “I don’t know the answer” followed by “I will get you an answer…” would have been acceptable. Then I questioned a $2000 dealer add on for window tint, door edge guard and wheel locks and explained I didn’t need those things. I asked if the dealership would work with me on those and the response I got was “nope”. I asked if the dealership was willing to let a deal fall through because of that and the response was “yes”. Sorry, I’m not spending $2k on something I don’t need or want. Stonebriar Chevrolet must not need to sell cars if they are willing to lose a deal worth about $210K for the two cars. I’ve been a resident of Frisco more than 20 years and have brought cars from Stonebriar in the past. How things have changed….. Fortunately for me, I have lots of choices that don’t include Stonebriar Chevrolet.

Dayana was great to work with and provided excellent customer service. She kept me informed every step of the way. The diagnoses and repairs of my vehicle were completed in a timely fashion and I would definitely have my vehicle serviced with Stonebriar Chevrolet again.