Reviews
They always have Great service at Stonebriar Chevrolet,
They always have Great service at Stonebriar Chevrolet, I’m very pleased with the quality they service provide!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're delighted to hear that you're very pleased with the quality of service at Stonebriar Chevrolet. Providing great service is our top priority, and we're thrilled to know we’ve met your expectations. We appreciate your support and look forward to serving you again!
Customer Service was excellent.
Customer Service was excellent. The advisor performed a service above and beyond to help me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent review! We're delighted to hear that you received outstanding customer service and that our representative went above and beyond to assist with your car repair. Your recommendation to friends and family means a lot to us. We look forward to continuing to provide top-notch service to you and anyone you send our way!
Customer service was excellent. Customer rep went above and beyond in helping to get my car repair despite the difficulties my car encountered. I will recommend this dealership for service to all my friends and family.
Lena is a pro.
Lena is a pro. She is my go-to advisor. She's a rock star. Glad I switched to the service department at Stonebriar Chevy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sounds like Lena is making quite the impression! It's fantastic to hear that she's your trusted advisor and that you've had such a positive experience with the service department. With rock stars like Lena on our team, it's no wonder you're glad you made the switch. Here's to many more smooth rides ahead!
they’re turn around on repairs was very quick.
they’re turn around on repairs was very quick. They also provided me with a Chevy blazer as a loaner car that was great!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're delighted to hear that Stonebriar Chevrolet provided you with a quick turnaround on repairs and a Chevy Blazer as a loaner car. Providing efficient service and ensuring you have a reliable loaner vehicle are top priorities for us. We're glad you had a great experience and appreciate your feedback. We look forward to serving you again at Stonebriar Chevrolet!
My experience was flawless easy after hours drop off.
My experience was flawless easy after hours drop off. The job was done before the dealership closed. Everyone was great and kept me informed throughout the process. Nice work everyone 😎
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
great service department I was in and out real fast great
great service department I was in and out real fast great job and price until next time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review! We're thrilled to hear that your recent service experience was fast, efficient, and affordable. At Stonebriar Chevrolet, we strive to provide a convenient service experience that delivers quality work at a fair price. It sounds like we achieved that for you! Thank you again for choosing Stonebriar Chevrolet! We look forward to seeing you again soon for your next service needs.
For three years I had nothing but great service and was
For three years I had nothing but great service and was very pleased. Then…..I had an issue with my AC that needed to get taken care of quickly since the warranty was getting near expiration. Needless to say after 3 different visits and being told “there’s nothing wrong” and “they’re all like that” the warranty expired and Stonebriar was off the hook. Here’s a clue, AC is supposed to be cold. Thats the whole idea. If it isn’t cold, there is a problem. If anyone would have listened to me they would have known it. Actually, I think they did know and just didn’t want to be on the hook for an expensive repair. Even the service manager said it was fine. So, so disappointing and I won’t go back. There are WAY too many Chevrolet dealers in the metroplex that wouldn’t leave a loyal customer flap in the wind the way Stonebriar did to me. Lesson learned, I’ll be going elsewhere from now on.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your frustrating experience with your AC issue. Your satisfaction is important to us, and we apologize for any inconvenience caused by the lack of resolution to your problem. To address your concerns and discuss your experience in more detail, we encourage you to reach out to Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com. Junior is committed to ensuring customer satisfaction and will work with you to address your concerns and find a resolution to the issue you've experienced. We value your feedback as it helps us improve our services, and we apologize for falling short of your expectations. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
Great Service Department and Caleb is top notch.
Great Service Department and Caleb is top notch. Made a schedule on Tuesday for Friday at 3:00 and was checked in and all was done in a timely manner. My only issue was they don't have cold water. Had to go ask for some from the Sales department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
Excellent service, clean and friendly awesome dealership
Excellent service, clean and friendly awesome dealership will use them for all my needs. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We're thrilled to hear that your experience was excellent in all aspects – service, cleanliness, friendliness, and overall dealership experience. We strive to create a welcoming environment with exceptional service, and your feedback lets us know we're achieving that goal. Knowing you'll be using Stonebriar Chevrolet for all your future needs means a lot to us. We look forward to building a long-lasting relationship with you! Thanks again for choosing us!
If I could give NO stars I would.
If I could give NO stars I would. Potential buyers, please use this review as a huge warning to NOT purchase a vehicle at Stonebriar Chevrolet. I went into the dealership already approved thru my preferred lender with a rate I wanted, payment I wanted and the ease of transferring payment from that already established bank account for the auto payment. I was completely MISLED, LIED to repeatedly and nobody cared except, sorry..... Nicky Craddock was the finance person I did the agreement with. I asked him, that is Capitol One we are using correct? and he said, "yes", that was a lie. He had shopped my credit and used a different lender, which I had NO IDEA at a rate only so so slightly less than what I already had. I was not ever told differently. He informed me they would do "paperless" and email me my documents. You guessed it, he DIDN'T until TEN DAYS later after I repeatedly asked for them. He had lied to my salesperson saying he sent them, which he hadn't as I asked for proof of screen shot or something. I found out THUR THE MAIL on day 7 after my purchase that my loan was financed with someone else, not Capitol One. Yes, I was furious. I asked for a manager to call me. Finally, Pete Espinosa called me only to say...there is nothing they can do. Lie after lie, nobody cared, nobody, and I have a lender I didn't want nor was told I had. I then told him I need an upper level management to call me. Shortly after that, and only ONCE a man named Luis called and left a message. I called back 5 times and he never called again. From top to bottom they will lie and cheat and screw you over to get a deal. Once the deal is done they are done with you. Zero customer care. This is my warning to you as buyers, beware. I will report them to BBB and contact appropriate legal avenues to stop this from happening. All men, I am a women, maybe a double warning to female buyers?!! Nicky, Pete and Luis are the names to really avoid. There are several other really good Chevy dealers in the Metro plex use them if at all possible. I forgot to mention how laborious the purchase process itself was in making a deal. The guy twice put down incorrect numbers on the paper, maybe thinking I wouldn't notice????.... Scroll down on the reviews, I am NOT ALONE in giving Stonebriar Chevrolet ONE STAR!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your recent experience. We sincerely apologize for the frustration and disappointment you encountered during the financing process of your vehicle purchase. There should have been complete transparency regarding the financing options and clear communication throughout the process. Our finance department is held to high standards, and falling short of those expectations is unacceptable. We are committed to regaining your trust and ensuring a more positive experience for future customers. Junior Rodriguez would like to connect with you directly to discuss your situation in more detail and explore how we can rectify this situation. Junior can be reached at jrodriguez01@stonebriarchevrolet.com. We appreciate you bringing this to our attention, and we look forward to the opportunity to demonstrate our commitment to ethical business practices and exceptional customer service.
Well, I am responding publicly. Interesting response to my strong and true complaint. They know who I am why not reach out to me instead of telling me to call? I already called THREE people and it was pointless. I will call the advised person in this response from the dealership and report back to the public what was achieved, if anything.