Kelly Chrysler Dodge Jeep RAM

Jude was extremely pleasant and personable. We had one minor stumble during the process of purchasing the vehicle. The original offer for financing was for 2.99%. I informed Jude, and subsequently Brian, that I was aware of the current Jeep special financing rate of 1.9% for 60 months. They at first attempted to provide an explanation for the offered rate without acknowledging that Jeep did in fact have special financing. I insisted several times that they look into the special financing before they agreed. Brian later indicated that he may be able to obtain an even better rate for us than the current Jeep special financing (basically admitting he was aware of the special financing). Ultimately he did obtain a better rate for us, however had we not know of the special financing we would have been given the increased rate for no reason. It is recommended that financing options be clearly stated. There is no reason not to inform customers of any potential special financing, other than trying to make additional monies for the dealer's preferred lenders (at the expense of the customer). One item is outstanding regarding our new purchase, it is anticipated that Jude will be getting back to us shortly. During our first visit at the dealer, and ultimately the day we decided to purchase the vehicle, my wife Maria indicated she had only one "must have" item which was a Navigation system. Jude had indicated that the vehicle we were looking at, and subsequently purchased, had Navigation. The next day when we took delivery of the vehicle he apologized and noted he had made a mistake and the vehicle was Nav "ready" and did not have Navigation installed on it. He indicated we would need to purchase the install, at full price, if we were interested. I requested he look into what could be done to provide the install to us since he admittedly indicated he made a mistake when noting the vehicle had it, not to mention we had just spent $40k + on the new vehicle and we had also provided a very simple/smooth sale for both him and the dealership (there really was not much he or the dealership needed to do to make the sale since we basically knew what we wanted when we showed up). We are hopeful that this will result in an amicable solution. Regardless of the few minor "bumps" during our experience we would still like to thank Larry, Jude, and Brian for what was a pleasant transaction and one which we hope turns out as an overall satisfying experience.

I was visiting relatives in NY and was on my way home when the starter went in my car. I live in MD and when I made it to Allentown I was afraid to drive it any further. It was late Sunday evening so my son and I stayed in a hotel and waited for the dealership to open. I talked with Dave and he gave me the number for the towing service and suggested that we would be more comfortable waiting at the hotel and he would call me. When he called me he explained that it was my starter and that the part would not be in until the next day. I explained to him that I had already put our suitcases in the car. He was extremely helpful in getting our suitcases back to us with the courtesy driver and by 11 am the next morning the courtesy car was back to pick us up where I met Dave. He drove my car right up to the front door and my son and I were back on the road, and shortly after returning to my hometown Dave gave me a courtesy call to make sure I made it home safely and had no other issues with my vehicle.

SERVICE IS ALWAYS GREAT @ KELLY.....USED ANOTHER DEALERSHIP WHEN I MOVED TO LEHIGH VALLEY FOR MY 2007 ENCLAVE....NOT SO GOOD....MOVED TO KELLY AND HAVE HAD EXCELLENT SERVICE SINCE.....SO GOOD I BOUGHT ANOTHER ENCLAVE LAST YEAR....

This was by far my best car buying experience, ever. My salesman Anthony Rago was amazing. He went above and beyond to find me the perfect truck. He was courteous, understanding, knowledgeable, had patience, and always in contact with me. I would recommend him and this dealership to everyone. I would buy here again and again. I couldn't have had a better experience. The financing was just as fantastic. I felt like I wasn't just a sale, but felt that they cared. Spectacular dealership, and awesome salesman!!! If you are looking to buy a new or used vehicle, go there first. You won't be disappointed or have any regrets.

We went there looking for a dodge but when we saw the price of the jeep it made us take a second look. Now after driving that Jeep Compass this winter, I can tell you I am really glad we went with that Jeep. It has been such a bad winter with all the snow. I have to say that I am super confident when driving this car in the bad weather. I love the slap stick and hardly need to put it in four wheel drive when using it in the snow. We also like the leg room it provides in the back for our long legged sons. So, thanks Stan for being so friendly and patient with our test drive and decision making process. My mother-inlaw loved our jeep and decided to purchase one herself. When looking for our next car purchase, Kelly will definitely be first on our list. Thanks again. Sincerely, Marilyn Smith

Owen Lipsky was excellent at "holding my hand" as a single mom buying a used vehicle for my son. After some local research, I discovered that the car was priced extremely fair. Our deal was a positive experience and again, Owen made this possible. I would recommend this dealership to family, friends and intent to buy my daughters first vehicle here as well.

I was completely impressed with the warm and professional atmosphere; everyone I met was welcoming, engaging and helpful. Your team's liking for their job and for each other is obvious in their interactions with customers. I didn't even feel like a customer, in the sense of being there to buy something. I felt like I was with people who wanted to help me, not sell me something.

Have a brand new Buick Encore. having computer screen errors. everyone took the time to check issue and correct and make sure everything was working as it should. sales person also went over computer screen to make sure proper things were checked off on screen to work.

Don Prior went above and beyond to make the car buying experience as easy and as friendly as possible. He was extremely knowledgeable about the vehicle, was fair in negotiating the price and very helpful when it came to processing the lease documents. I would strongly encourage anyone to visit Don.

I want to pay special attention to Dave Vrabel, one of the service writers at Kelly. I have always returned to Kelly for service because of the sincere attention Dave pays to my needs/requests. I have used Kelly service even for Jeeps purchased/leased from other dealers, because of Dave. Dave always has reacted quickly to my (seldomly-needed) embergency repair requirements. I look forward to a continuing customer relationship with Dave in the future.