AutoNation Chevrolet Spokane Valley

My salesperson was Andrew. He was perfect in every way, as was the Mgr, Josh. Great transaction!

Just didn?t fill like a valuable costumer. Probably won?t use this dealer ship in the future. I was really hopeful that my service experience was better than the sales experience both were painful.

One of the best car buying experiences I?ve ever had! The team here puts it?s customers first! I felt at ease knowing every part of the process was simple and straightforward. They took care of me from start to finish and provided detailed information that made sense.

I took my car to a mechanic 3 different times before deciding to come to the chevrolet dealership. The dealership people were and still are very honest and polite. They told me everything they found instead of just telling me possible problems, they told me the actual problem.

Everyone here is Awsome and works so hard for their customers. I will refer everyone here and return myself, they truly went above and beyond

I was not going to write a review here, but because I received two emails asking me to share my experience ? on top of a live person calling me today asking if I would go online and fill out a review ? I decided that I would. So here it is. I?m extremely frustrated with my recent experience. I brought my 2020 Silverado 3500 in for a check engine light (P2459 DPF regen frequency code). The dealership claimed it was due to a non-ACDelco air filter ? not a cold air intake, just a standard replacement filter. I was charged $496.50, which included a $200 diagnostic fee, $200 to reset the light and perform a regen, $40 for the OEM filter, and about $17 in shop supply fees. The issue will not be resolved by simply swapping the air filter. The truck has only 35,000 miles and is still well within the emissions warranty. I understand there is a TSB that mentions a non-OEM filter could affect regen frequency, but that is not what?s happening in this case. To make it worse, my $13,000 Snap-on scan tool couldn?t clear the code or force a regen ? something only GM?s proprietary tools can do. So even after paying for the diagnostic and being told it was the filter, I had no option but to pay more just to get the truck out of reduced power mode. I also called GM directly and was told they were surprised the dealer didn?t inform me that using a non-GM air filter voids all warranties. When I asked if using a non-GM oil filter would do the same, they said yes ? which is completely misleading. The representative never clarified that, under the Magnuson-Moss Warranty Act, a warranty can only be denied if the aftermarket part is proven to have caused the problem. If the check engine light comes back on, I?ll bring it back to this dealer because they?ve already started the diagnosis. But beyond that, I won?t return to this dealership again ? not for service, and definitely not for future vehicle purchases.

This is my second vehicle purchased with AutoNation Chevrolet. They have been great at getting the exact vehicle I want and need. I am so thankful to Bill Noble and the team at AutoNation for helping me with both my purchases. We absolutely love our Suburban!

They did what they said they would in the time frame promised. Communication was not as good as I would have liked. Appears to run great !

Have purchased multiple vehicles from this dealership and they have always taken good care of us.

Always fast and courteous. David was my technician the last couple times I have went in and has always had great customer service skills.