AutoNation Chevrolet Spokane Valley

Great technical service. Extremely rude receptionist! Which is the first and last person you deal with. Had an appointment, but had to wait another hour... to have my vehicle serviced. No apologies or anything.

I had a great experience at Auto Nation. I took my car in for a recall on the transmission cable. They had the part in stock and replaced it that day so... it saved me from a return trip to get the part installed.

I had a good experience. there was plenty of inventory to choose from and I felt I got a decent buy and a very nice truck. No pressure and we came to... a deal very quickly. When I got home I found the tail gate latch was not working correctly and they made an appointment the nest day and fixed it NC. jack

1. We received a failed update to the Marketplace software in August. GM told us to go to the dealership and have the software reloaded. Problem was not... solved after two days in the dealership. 2. Service Rep said that GM was not responsible for the vehicle software and got increasingly defensive and angry during our conversations. Service Rep kept insisting that it was not their problem, and would not talk to GM about how to solve the problem. (GM had suggested this to us when we talked to them.) 3. Service Rep told my husband to come and get the vehicle and then hung up the phone. Where is the management of that service department?? 4. Will not return to this dealership.

My experience with the Tahoe dealership was great. Thank you so much for helping us with the purchase!

I was incredibly disappointed in our car buying with this dealership. The amount of time we had to wait even though we walked in with a check from our... bank was unacceptable. I had come in Monday, September 24 to test drive a few different cars & explained that my husband would be joining me Thursday, September 27 after he flew into Spokane from Okinawa, Japan on Wednesday night, September 26 because my kids & I had all just recently returned from living overseas 3 years due to military orders & we were waiting for him to join us. I explained that we had to drive from Coeur d’Alene, ID to Camp Lejeune, NC for my husbands new military orders. When we came back Thursday, September 27 the car was not ready for us to pick up with all the damage fixed as promised for it to be “show room ready”. I was also very upset because once we drove the car “home” to my parents in Coeur d’Alene on Friday, September 28 to find our windshield was chipped in several different places. We then called Devin that same night to get it fixed & he said his glass guy didn’t work weekends, so we asked about some type of refund of the $285 cash we had to pay on Thursday so we could get the proper work done & we were told we couldn’t have any type of refund & we’d have to take care of it on our own. We rushed around looking for a place to take care of the windshield on Saturday, September 29 before we had to leave Sunday morning because we didn’t want the windshield to get worse literally driving from one coast to the other. We also were only given (& charged for) 3, 3 day move passes so we could drive the car cross country so once we were in Minnesota (our home state) we could register the vehicle. When we went to take care of the registration as we were told to by the finance guy we worked with we were told we should have been issued a 21 day move pass from the dealership because Minnesota cannot issue temporary registration, now my passes will expire tomorrow Wednesday, October 4 & I won’t be able to legally drive my vehicle any longer. The whole process with this dealership was frustrating & exhausting. I highly recommend that family/friends/strangers to AVOID this dealership.

poor service customer and shop was not even looked at sat for over a week

Took a while as Mitsubishi closed its doors shortly before my parts were all in. Had to wait for Autonation to set up account with Mitsubishi.

Desk representative was not very organized, did not get everything looked at that I had wanted due to employees being gone. They did not know at appointment... time if they had necessary parts to even do my oil change even though I made appointment the week before! One of my worst experiences in 40 years of having vehicles serviced. Also, did not even get the courtesy car wash that was promised and was told it would be part of the service. They had an excuses for everything. I felt like my being there was an inconvenience to them.

Cole Neisler did a great job of communicating with me via email when I showed interest in the pickup. The vehicle was reserved for me when I arrived for... our prearranged appointment. Cole answered all of my questions honestly and was respectful, not pushy. I knew the vehicle I wanted and felt the vehicle was priced appropriately. He even cleaned and prepped the vehicle for me himself, as the purchase was made on a Sunday.