Reviews
Write a reviewWesley helped me with my purchase.
Wesley helped me with my purchase. He was very friendly and provided a pleasant experience!
Wesley helped me with my purchase.
Wesley helped me with my purchase. He was very friendly and provided a pleasant experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ken, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
We received awesome service at Autonation Subaru
We received great service at this dealership and bought a brand new Subaru Forester. Josh was the salesman that helped us through the whole process of buying a new car.
We received awesome service at Autonation Subaru
We received great service at this dealership and bought a brand new Subaru Forester. Josh was the salesman that helped us through the whole process of buying a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are pleased to hear you had such a positive experience with us, Brenda! Don't hesitate to call us if you ever need anything. Be safe on the road!
Wes was a great help and has been straight forward and
Wes was a great help and has been straight forward and helpful in communication with my girlfriend and I during my first car purchase.
Wes was a great help and has been straight forward and
Wes was a great help and has been straight forward and helpful in communication with my girlfriend and I during my first car purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Spokane Valley. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
These guys are awesome.
These guys are awesome. Very polite and professional. worked with me until I was able to get the resolve I wanted.
These guys are awesome.
These guys are awesome. Very polite and professional. worked with me until I was able to get the resolve I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Randy, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Poor after sales communication.
Poor after sales communication. Multiple calls. Most cases had no answer; did not call back; did not respond to questions; can not find license plates; wanted us to drive 2+ hrs. to pick up plates.
Poor after sales communication.
Poor after sales communication. Multiple calls. Most cases had no answer; did not call back; did not respond to questions; can not find license plates; wanted us to drive 2+ hrs. to pick up plates.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (509) 850-9358 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Still won’t call. All action has to be initiated by complainant. Appears they don’t want to be bothered. No response made to multiple emails directed to dealership regards keys, vehicle additives, etc. Left message for licensing and finance person (LG) to call but never did. Long call with 30+ year employee did not have any results.
Keith at Subaru of Spokane Valley was absolutely amazing
Keith at Subaru of Spokane Valley was absolutely amazing to work with. He was so easy to work with, he truly made this my best car buying experience.
Keith at Subaru of Spokane Valley was absolutely amazing
Keith at Subaru of Spokane Valley was absolutely amazing to work with. He was so easy to work with, he truly made this my best car buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Subaru Spokane Valley. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
AutoNation Subaru Spokane
Overall experience was great. Vehicle was available and ready to drive when we arrived. They lived up to their ?1Price? promise on used vehicles, finance clearly described our options. Wes was helpful on the test drive and Hector was fantastic while pending credit approval.
AutoNation Subaru Spokane
Overall experience was great. Vehicle was available and ready to drive when we arrived. They lived up to their ?1Price? promise on used vehicles, finance clearly described our options. Wes was helpful on the test drive and Hector was fantastic while pending credit approval.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi David, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Super friendly and helpful staff made the process of
Super friendly and helpful staff made the process of purchasing my new vehicle really easy and less stressful
Super friendly and helpful staff made the process of
Super friendly and helpful staff made the process of purchasing my new vehicle really easy and less stressful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
There was some confusion about where the car was located
There was some confusion about where the car was located at first, but Tyler, Adam, and everyone else at the Subaru dealership were quick to get the issue corrected. They were flexible and understanding, and getting a deal done was a surprisingly smooth process. I really appreciate their professionalism and willingness to work within the terms we set.
There was some confusion about where the car was located
There was some confusion about where the car was located at first, but Tyler, Adam, and everyone else at the Subaru dealership were quick to get the issue corrected. They were flexible and understanding, and getting a deal done was a surprisingly smooth process. I really appreciate their professionalism and willingness to work within the terms we set.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Spokane Valley! Don't hesitate to call us if you ever need anything. Be safe on the road!
I was there for 8 hours.
I was there for 8 hours. It was a terrible experience. After the 8 hours they tried to sell me on everything they could. I applaud the persistence but Jesus man.
I was there for 8 hours.
I was there for 8 hours. It was a terrible experience. After the 8 hours they tried to sell me on everything they could. I applaud the persistence but Jesus man.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9358 to discuss what we can do to help.
