DCH Toyota of Torrance

Chrissy is one of the main reasons I do to your dealership. She is trust worthy and I feel I am not being scammed like other dealerships who try to recommend... unnecessary repairs .

I would like to thank Toufik Cherchar, Ernesto Martinez, Ihab Harrran, and last but DEFINITELY not least, Christine Valenzona at DCH Toyota of Torrance... for helping my family with our new Dog Rescue PUP-Transport today!!! They all went above and beyond anyone's expectations of Customer Service and made our experience an enjoyable one. Even our new foster recruit Milo had a great time! Thanks again guys, can't thank you enough and will be referring anyone looking for New Toyota, Certified, or Pre-Owned Vehicle your way!

Great experience at DCH Toyota of Torrance! Jaime Lara helped me find the perfect vehicle. He was patient, genuine, and thoroughly answered all my questions.... Jaime and Ihab made the process as painless as possible and were respectful of our time. Thank you to the team at DCH! Definitely will recommend to friends and family!

Richard resolved my problem without any hassle.Understood the problem with my old plug and explain why the problem occurred in the first place with my... old cord.

I would like to thank Toufik Cherchar, Ernesto Martinez, Ihab Harrran, and last but DEFINITELY not least, Christine Valenzona at DCH Toyota of Torrance... for helping my family with our new Dog Rescue PUP-Transport today!!! They all went above and beyond anyone's expectations of Customer Service and made our experience an enjoyable one. Even our new foster recruit Milo had a great time! Thanks again guys, can't thank you enough and will be referring anyone looking for New Toyota, Certified, or Pre-Owned Vehicle your way!

really love this place friendly staff always taking care of me and love chrissy Robertson she has been my service advisor for 3 years now and she's the... only reason why i buy toyotas always making sure my car is running great and up to date on everything. thanks so much for being amazing.

When my wife was having intermittent battery problems, Chrissy was patient and understanding, leading ultimately to solving the issue. Thank you Chrissy!... You are now our requested service agent! Since then your patient style he only gotten better. You are the best.

Service writer (Chrissy) is exceptional. Always cordial and concerned that we go away happy and satisfied. Went away satisfied as usual. Will definitely... come back.

I have been done so dirty by the people in this dealership. I originally thought the workers here were extremely friendly and kind. Boy was I wrong. (This... is not me trying to ruin their business, but what my family and I personally went through). We made a lease agreement on 6/16 and made an early return on my past car. We weren't even looking to get a new car that day because we still had two months left on our old one; however, one of their managers sat us down and tried to make a deal with us. We told him many times that were not interested, but he eventually talked us into it and we made a deal. That being said, one of the deal was that once we turn in our old car we don't have to worry about the remaining payment on that car since we're returning it early and they clearly said that we didn't have to worry about it (We made sure so many times with them). But what do we know. We get bills on our mail saying that we have to make a payment on that car even though we don't even have that car anymore; while also making a payment on the new car we got. At first we thought this was just a mistake and we just ignored it. Couple weeks later, we got another one this time saying that we missed a payment. So I called because I was worried that my credit score was going to go down; however, they said everything is going to take 45 days to process and that I didn't have to worry. But we got ANOTHER bill this time threatening us that they will take our car away even though it was already returned. So today we decided to see what was going on and went to the dealership, and the same manager that helped us get the car and process the lease (name Aldo Ginossi) pretty much said he doesn't remember making that deal, and that he never promised me and my family that they will pay off our remaining lease payment. However, the REASON we agreed to return my car early was BECAUSE they agreed to pay for the remaining of our old lease payment. Now I'm stuck here having to pay for two car payments at once when I don't even have one of the cars and damaged credit score because these people didn't follow through with their words. I have been done so dirty and I would not want anyone to go through what me and my family are going through.

Very poor experience purchasing a used car from DCH Toyota of Torrance. After shaking on the agreement to purchase a 2018 VW Tiguan, the car was taken... to be cleaned out and vacuumed while we worked with the finance dept and signed the paperwork. After getting the keys and driving off we realized that the passenger floormat was not returned to the vehicle after being vacuumed out. We called DCH Toyota, and were promised a replacement and would get a call back the following day; we never got a call. We called 4 more times over the next 3 weeks and were told "all sales on used cars are final", and now we're stuck without a floormat that was there when we agreed upon a price! Overall I would definitely not recommend buying anything used from DCH Toyota, they hide behind "all sales on used cars are final" despite things changing after a price was agreed upon and while paperwork was being signed.