DCH Toyota of Torrance

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3.8
(130 reviews)
Visit DCH Toyota of Torrance
Sales hours: 9:00am to 8:00pm
Service hours:
View all hours
Service Sales
Monday 7:00am–7:00pm 9:00am–9:00pm
Tuesday 7:00am–7:00pm 9:00am–9:00pm
Wednesday 7:00am–7:00pm 9:00am–9:00pm
Thursday 7:00am–7:00pm 9:00am–9:00pm
Friday 7:00am–7:00pm 9:00am–9:00pm
Saturday 7:30am–5:00pm 9:00am–9:00pm
Sunday Closed 9:00am–8:00pm
New (424) 218-1088 (424) 218-1088
Used (424) 342-7855 (424) 342-7855
Service (424) 342-7853 (424) 342-7853

Inventory

See all 207 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2014.
DCH Toyota of Torrance has served Southern California drivers with the level of Toyota sales service and financing they deserve for many years. Our Toyota dealership in Torrance CA offers drivers many incentives because we know you have plenty of options when it comes to buying leasing or servicing a car. We want to earn and keep your business and we do so by providing a stress-free environment an incredible inventory and by giving back to our community. Come get that #1 feeling at DCH Toyota of Torrance!
DCH Delivers Cusomter Happiness. This is the brand promise we make to our customers.

Service center

Phone number (424) 342-7853

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Reviews

3.8
(130 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Don't fool customers by saying you can't speak Eng

I have financed a Sienna in DCH Toyota of Torrance at the September 30th of 2017. It was a 72 month finance with the protect insurance. However, being too costly, I have returned to cancel the protect insurance at the 14th of October, the Saturday of the 2nd week buying the car. The fiancing employee at the time was named Dean, letting my family know that we could cancel the insurance any time as long as it was done within a month of the purchase. Dean had informed us that although the insurance was cancelled, the payment, due to it's contract with the bank being fixed, would remain the same but the months would decrease. Thus, I had known the end of the payments as December of 2022. At the time of cancellation, I had requested a cancellation form but he mentioned that because it was in record, a form wouldn't be needed. Despite reinsisting the form, Dean had shown us his monitor and told us that the insurance had been cancelled. Trusting his words, my family has payed a monthly fee of $547.28 for a total of $5788. In reality, Dean had not cancelled the insurance but only acted as if he did. He had decieved us with his lies and actions

1.0

the price is not the price

the price on you see on their new and used inventory is just a price to get you in, they have forced dealer installed items and markups for all vehicles. If you are buying a car stay away from this dealer look else where.

Dealer response

Hi Alex, We apologize to hear you are dissatisfied after your recent inquiry. I want to assure you that pricing transparency is of the utmost importance to us. At your convenience, please email me so we can work toward earning your confidence back in our team. Karla Gonzalez kgonzalez@dchtoyotaoftorrance.com Customer Relations Manager

5.0

Thank You Mo!

Hi , I was just having a causal day and decided to swing into the dealership just to see new cars never expected to walk away with anything at all. Then I was approached by Mo , he offered me great customer service and to my surprise he got me into a brand new 2023 Toyota ! He literally made my day he was very patient and worked with me. I appreciate you Mo! And thank you Toyota I love my new whip!

Dealer response

Hi Triana, Congrats on your new car! We are delighted to hear that Mo took excellent care of you during the car-buying process. We hope to serve you again at DCH Toyota of Torrance.

5.0

The used car store to go to

Good selection of used cars. It was worth the drive because I got a awesome deal on my used Camry. It even had tinted windows. Thank you Seth and dch toyota.

Dealer response

Hi Lance, Thank you for your positive feedback. Congrats on your new Camry! Seth and our DCH Toyota of Torrance team hope to serve you again in the future.

5.0

Camry

I’ve been shopping around for weeks looking at used Camry options and came across several I liked at Torrance Toyota. When I stopped by to check them out I told the salesman I wasn’t buying today but wanted help with a few I saw online. He was helpful offering me a test drive and answering my questions about the different options they had. Hopefully the car is still available when I’m ready to buy because it seemed to be a good price and lower miles which I liked. Seth was patient with me so I’ll be back for sure.

Dealer response

Hi Catherine, Thank you for your wonderful review. It is wonderful to hear Seth provided great service to you during your recent visit. Our DCH Toyota of Torrance team is always here to serve you! We hope to see you again soon.

5.0

Lovin the Camry

So excited with my new Camry that I got from DCH Toyota of Torrance. Phillip helped me out in the process and is a very nice and professional salesman. He explained features and got me in my comfort zone on payments. Thank you very much guys.

Dealer response

Hi Basti, Congratulations on your new Camry! We're glad to hear Phillip provided excellent service during your car-buying experience. We hope to serve you again at DCH Toyota of Torrance.

1.0

Lacking good customer service

Made a purchase from their pre-owned lot a week ago. After driving the car only twice, it stalled on my way to work. Notified my sales agent, but he stated he no longer worked there. Notified dealer about my situation via emails and various phone message to no avail. Attempted to have it towed, but was told by service agent that their dealer was not a storage location, and that I would need to speak with sales manager. I mentioned to her that I had already been transferred to various extensions. Additionally, I was in an area where I did not feel comfortable leaving the newly purchased car. In between her irked demeanor, she stated she would now send an email on my behalf describing my situation. After not receiving a response, I attempted to schedule a regular service appointment, in hopes that I could finally have the car towed and have it checked out as soon as there was an availability. Service agent seemed upset that I was calling yet again, and said that I could not schedule a service appointment until I spoke with a sales manager. After waiting all morning and afternoon for a call back, I towed the car to a safer location. It’s been 1 day 1/2 and have yet to receive any type of message from anyone at the dealer.

Dealer response

Hello, It is unfortunate to see the rating we have received from you. I apologize for the level of communication you have received from our team. At your convenience, please reach out to me so that I can answer any questions you may have. I look forward to hearing from you. Karla Gonzalez kgonzalez@dchtoyotaoftorrance.com Customer Relations Manager

5.0

GREAT DEAL

My lease was coming to an end so I decided to come in and check out what my options were. The salesperson we worked with, Amado Cocio, was such a pleasure to work with. He was transparent, straight forward, and did whatever he could to get the best deal for us! We appreciate you! Our finance manager, Alex, was also very kind, informative, and patient! Thanks to both, we were able to add our new baby to the family! Thank you DCH!

Dealer response

Hello, thank you for thinking of DCH Toyota of Torrance as your lease came to an end. We are happy to know you enjoyed working with Amado and Alex. We hope you and your family enjoy your new vehicle.

5.0

Great Customer service!

Stopped in to take a look at the Tacoma. I was helped by Lawrence who was very knowledgeable and helpful. Answered all my questions. Will be returning and asking him when I’m ready to buy

Dealer response

Thank you for coming in to take a look, Jeff! Lawrence enjoyed working with you and we look forward to having you back at DCH Toyota of Torrance when you are ready to purchase.

5.0

Great service!

I saw a few cars online that I was interested in and came in to check them out. Upon arriving, we were greeted and assisted by a salesperson named Selene Hernandez. I’m so thankful to have worked with her. I get nervous walking into a dealership because of pushy salespeople, but she was the complete opposite. She was accommodating, honest, patient, and extremely helpful. I ended up leaving the dealership with my 2018 Highlander that I fell in love with online! Thank you, Selene, for all of your help! Everyone at the dealership was so nice! I highly recommend this dealership with any of your car needs!

Dealer response

Congratulations on your new Toyota Highlander! Our team member, Selene is happy to have provided you with a comfortable visit. Please keep DCH Toyota of Torrance in mind for any future needs.

See all 130 reviews