[{"id":452854,"firstName":"Irene","lastName":"Rios","titleText":"Internet Sales Consultant","emailTxt":"irios@dchtoyotaoftorrance.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/c9f926573673.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":456100,"firstName":"Ihab","lastName":"Harran","titleText":"Finance","shortBioText":"","emailTxt":"iharran@dchusa.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":453486,"firstName":"Phillip","lastName":"Rivera","titleText":"Internet Sales Manager","emailTxt":"privera@dchtoyotaoftorrance.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/ec7361eb567b.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":416541,"personPtyId":32403448,"firstName":"Valentine","lastName":"Chukwudi","titleText":"Finance","shortBioText":"Valentine fell in love with Toyota, his entire family drives Toyota. He is family oriented, hard worker, and has strong Christian values.","emailTxt":"VChukwudi@DCHUSA.com","combinedEmpAvgRatingNbr":3.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/1a9811d3ad44.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":456109,"firstName":"Chrissy","lastName":"Robertson","titleText":"Service Advisor","shortBioText":"Hi, I'm the peoples favorite advisor! I began this journey washing cars at Carson Toyota I had just graduated from CSULB and was seeking employment. I got heads up on the position from my Mother who has been a service advisor in the Southbay for over 25 years, I could remember helping in her office closing repair orders at the age of 9 , she would always make me do the repetitious work along with filing by numerical order. Through hard work and bubbly personality my Director at the time Sean Evans challenged me and allowed me to be Head Greeter in the drive, that where I found my niche' I realized by keeping people smiling and entertained while waiting on their service advisor put them in a more positive vibe to discuss there stressful car situations. After 2 years I followed my director to DCH Toyota of Torrance where I'd become a Service Advisor, I am humbled to be advising for 4 years in counting, I love my Career and I love my customers even more.","emailTxt":"crobertson@dchtoyotaoftorrance.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/1b03c7cd56d4.jpg","drDealerId":13867,"dealerEmpStartDtUtc":"1401580800","industryStartDtUtc":"1370044800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":416534,"firstName":"Toufik","lastName":"Cherchar","titleText":"Sales Manager","emailTxt":"tcherchar@dchusa.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/8db0cd22449b.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":456106,"firstName":"Richard","lastName":"Perez","titleText":"Service","shortBioText":"","emailTxt":"RiPerez@dchtoyotaoftorrance.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/f367a98f3415.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":416532,"personPtyId":31962228,"firstName":"Sean","lastName":"Evans","titleText":"Fixed Operations Director","shortBioText":"Hello, my name is Sean Evans. I am the Fixed Operations Director for DCH Toyota of Torrance. I have 25 years of Toyota experience in the South Bay area. During this time I have sought to master my knowledge of our service processes, our personnel and our product, to provide you, our customer, with excellent service. \r\n\r\nAs a Southern California resident, I am your neighbor. Like you, I enjoy spending time with my family and friends. They are important to me. I also enjoy the Southern California 'work hard-play hard' lifestyle; motocross riding, snowboarding, barbecuing and even working on my own cars. When I am at work, my team is like my family, and my customers are like my friends. My team of professionals and I work hard to make your experience at DCH Toyota of Torrance a delight. We carefully and ethically guide you through the repair and maintenance process for a positive and memorable result.","emailTxt":"sevans@dchusa.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/5c4f0f774390.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":416551,"firstName":"Aaron","lastName":"Castro","titleText":"Internet Sales Manager","shortBioText":"I have been in the automotive industry for over 13 years and I am one of the Internet Sales Manager here at DCH Torrance Toyota. While I am not at work I enjoy going to the gym and hiking. I am married with two kids and have a beautiful grandson. What is most important to my Family and I is God. I am a big fan of the L.A. Lakers. What I love about working for DCH Torrance Toyota is the fact that this dealership truly cares about making the customers happy.","emailTxt":"acastro@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/3a75658926a3.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":416574,"personPtyId":31958076,"firstName":"Hudson","lastName":"Lee","titleText":"Vehicle Exchange Manager","emailTxt":"hlee@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/e1e22ff4dd44.jpg","drDealerId":13867,"dealerEmpStartDtUtc":"1214870400","industryStartDtUtc":"1120176000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":452859,"personPtyId":34186039,"firstName":"Keith","lastName":"White","titleText":"Internet Sales Consultant","emailTxt":"kwhite@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/c3960880cab3.jpg","drDealerId":13867,"dealerEmpStartDtUtc":"1370044800","industryStartDtUtc":"1325376000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":456095,"firstName":"Sean","lastName":"Gibbs","titleText":"Sales","shortBioText":"","emailTxt":"sgibbs@dchtorrancetoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":452862,"personPtyId":34520826,"firstName":"Aldo","lastName":"Ginossi","titleText":"Internet Sales Consultant","emailTxt":"aginossi@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/c1e55fb77d55.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":416550,"personPtyId":34209839,"firstName":"Joseph","lastName":"Tejada","titleText":"Internet Sales Manager","shortBioText":"Date Started: August 2013\r\nHow Long in The Business: 4 years\r\nFavorite Toyota: Supra, Tacoma, 4Runner\r\nPassions/ Favorite Sports Teams: Crossfit, Bouldering, Selling Cars, NY Yankees, NY Giants.","emailTxt":"jtejada@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/2cce08a34b03.jpg","drDealerId":13867,"dealerEmpStartDtUtc":"1375315200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":470693,"firstName":"Seth","lastName":"Arakaki","titleText":"Sales & Leasing Consultant","emailTxt":"sarakaki@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/8d3cb7047c38.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":456116,"firstName":"Bryan","lastName":"Yoshida","titleText":"Service","shortBioText":"","emailTxt":"byoshida@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/9233be587795.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":456107,"firstName":"Daniel","lastName":"Poplar","titleText":"Service","shortBioText":"","emailTxt":"dpoplar@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/c50855d31645.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":456099,"firstName":"Gamal","lastName":"Habib","titleText":"Finance","shortBioText":"","emailTxt":"JIMMY013053@YAHOO.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/37431d10c29f.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":456102,"firstName":"Margaret","lastName":"Kang","titleText":"Service","shortBioText":"","emailTxt":"mkang@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/dcaba53571d3.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":589036,"firstName":"Michael","lastName":"Frasca","titleText":"Internet Director","emailTxt":"Michaelfrasca@dchusa.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":416528,"personPtyId":31957598,"firstName":"Nile","lastName":"Villanueva","titleText":"Sales Manager","shortBioText":"Nile has been with Toyota for over 15 years. He enjoys listening to music, meeting new people, and likes to travel to new places.","emailTxt":"NVillanueva@DCHUSA.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/65a9f2eb6282.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":456110,"firstName":"Amy","lastName":"Rodriguez","titleText":"Service","shortBioText":"","emailTxt":"ARodriguez@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/c9bdaa87868e.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":416536,"personPtyId":32403834,"firstName":"Clara","lastName":"Serna","titleText":"Service Manager","shortBioText":"Hello, my name is Clara Serna and I am the Service Manager at DCH Torrance Toyota. I have 25 years of experience in the automotive business. I have worked as a warranty administer, assistant in a body shop, assistant service manager and I am now the Service Manager at this dealership. I come from a family of eight and in my free time I enjoy hiking and spending time with my family. I am a mother to two amazing teenage girls. My favorite sport to watch is basketball and my team is The Los Angeles Lakers. On the other hand, I like to play baseball and my favorite team is The Los Angeles Dodgers. What I like most about working at DCH Torrance Toyota is all my amazing coworkers who make this dealership a truly happy environment to work in.","emailTxt":"cserna@dchusa.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/9cadf6c9d22b.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":456096,"firstName":"Dahlia","lastName":"Gonzalez","titleText":"Internet","shortBioText":"","emailTxt":"dgonzalez@dchtoyotaofsimivalley.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":456088,"personPtyId":36024816,"firstName":"Deanna","lastName":"Chapman","titleText":"Administration","shortBioText":"","emailTxt":"dchapman@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":456090,"firstName":"Diana","lastName":"Cota","titleText":"Administration","shortBioText":"","emailTxt":"dcota@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/be2956b7f79c.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":456084,"firstName":"Edgar","lastName":"Arias","titleText":"Sales","shortBioText":"","emailTxt":"earias@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":456101,"firstName":"Emile","lastName":"Jutras","titleText":"Sales","emailTxt":"EJutras@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/13867/employees/22de877284fb.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":456097,"firstName":"Jazmin","lastName":"Gonzalez","titleText":"Administration","shortBioText":"","emailTxt":"jgonzalez@dchtoyotaoftorrance.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":456115,"firstName":"Jose","lastName":"Villalpando","titleText":"Sales","shortBioText":"","emailTxt":"jvillalpando@dchusa.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":13867,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":470688,"firstName":"Manny","lastName":"Pena","titleText":"Parts 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Development 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DCH Toyota of Torrance

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

DCH Toyota of Torrance Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

10:00 AM - 8:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2014

DCH Toyota of Torrance has served Southern California drivers with the level of Toyota sales, service and financing they

...

deserve for many years. Our Toyota dealership in Torrance, CA, offers drivers many incentives, because we know you have plenty of options when it comes to buying, leasing or servicing a car. We want to earn and keep your business, and we do so by providing a stress-free environment, an incredible inventory and by giving back to our community. Come get that #1 feeling at DCH Toyota of Torrance!

"DCH Delivers Cusomter Happiness. This is the brand promise we make to our customers."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
370 lifetime reviews. Includes reviews of DCH Toyota of Torrance from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 11, 2019

    Chrissy is one of the main reasons I do to your dealership. She is trust worthy and I feel I am not being scammed like other dealerships who try to recommend... unnecessary repairs .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chrissy Robertson

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    August 28, 2019

    I would like to thank Toufik Cherchar, Ernesto Martinez, Ihab Harrran, and last but DEFINITELY not least, Christine Valenzona at DCH Toyota of Torrance... for helping my family with our new Dog Rescue PUP-Transport today!!! They all went above and beyond anyone's expectations of Customer Service and made our experience an enjoyable one. Even our new foster recruit Milo had a great time! Thanks again guys, can't thank you enough and will be referring anyone looking for New Toyota, Certified, or Pre-Owned Vehicle your way!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the updated review, Chris! We appreciate you taking the time to speak with us and are glad Christine and the team could help you out. Go...od luck with the new PUP-Transport vehicle - please don't hesitate to reach out if there's anything else we can do for you!

  • October 26, 2018

    Great experience at DCH Toyota of Torrance! Jaime Lara helped me find the perfect vehicle. He was patient, genuine, and thoroughly answered all my questions.... Jaime and Ihab made the process as painless as possible and were respectful of our time. Thank you to the team at DCH! Definitely will recommend to friends and family!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the awesome review! We are so happy to hear about your experience with our dealership and our team members. We hope to see you back in the ...dealership in the future! Sincerely, Chris Hunter, General Manager

  • 5.0 out of 5
    August 27, 2019

    Richard resolved my problem without any hassle.Understood the problem with my old plug and explain why the problem occurred in the first place with my... old cord.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Richard Perez

    Service

    NOT RATED

  • 5.0 out of 5
    August 26, 2019

    I would like to thank Toufik Cherchar, Ernesto Martinez, Ihab Harrran, and last but DEFINITELY not least, Christine Valenzona at DCH Toyota of Torrance... for helping my family with our new Dog Rescue PUP-Transport today!!! They all went above and beyond anyone's expectations of Customer Service and made our experience an enjoyable one. Even our new foster recruit Milo had a great time! Thanks again guys, can't thank you enough and will be referring anyone looking for New Toyota, Certified, or Pre-Owned Vehicle your way!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Chris, I apologize for the experience you had with DCH Toyota of Torrance. Please contact me at 310-602-7889 so that I can gather more detailed inf...ormation from you. In response to your concern, we as a dealership add these dealer accessories with good intentions, because of the value in them. However, if a customer does not see the value in these accessories you are not obligated to them. Again, please call me when you have a few minutes and we¿¿¿ll address the concerns you have. Thank you and I look forward to hearing from you. - Christine Valenzona, Client Relations Manager


    Worked with:
    Toufik Cherchar

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    August 16, 2019

    really love this place friendly staff always taking care of me and love chrissy Robertson she has been my service advisor for 3 years now and she's the... only reason why i buy toyotas always making sure my car is running great and up to date on everything. thanks so much for being amazing.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chrissy Robertson

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    August 14, 2019

    When my wife was having intermittent battery problems, Chrissy was patient and understanding, leading ultimately to solving the issue. Thank you Chrissy!... You are now our requested service agent! Since then your patient style he only gotten better. You are the best.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chrissy Robertson

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    August 6, 2019

    Service writer (Chrissy) is exceptional. Always cordial and concerned that we go away happy and satisfied. Went away satisfied as usual. Will definitely... come back.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to leave a review of your experience! Sincerely, Chris Hunter, General Manager


    Worked with:
    Chrissy Robertson

    Service Advisor

    NOT RATED

  • 1.0 out of 5
    July 30, 2019

    I have been done so dirty by the people in this dealership. I originally thought the workers here were extremely friendly and kind. Boy was I wrong. (This... is not me trying to ruin their business, but what my family and I personally went through). We made a lease agreement on 6/16 and made an early return on my past car. We weren't even looking to get a new car that day because we still had two months left on our old one; however, one of their managers sat us down and tried to make a deal with us. We told him many times that were not interested, but he eventually talked us into it and we made a deal. That being said, one of the deal was that once we turn in our old car we don't have to worry about the remaining payment on that car since we're returning it early and they clearly said that we didn't have to worry about it (We made sure so many times with them). But what do we know. We get bills on our mail saying that we have to make a payment on that car even though we don't even have that car anymore; while also making a payment on the new car we got. At first we thought this was just a mistake and we just ignored it. Couple weeks later, we got another one this time saying that we missed a payment. So I called because I was worried that my credit score was going to go down; however, they said everything is going to take 45 days to process and that I didn't have to worry. But we got ANOTHER bill this time threatening us that they will take our car away even though it was already returned. So today we decided to see what was going on and went to the dealership, and the same manager that helped us get the car and process the lease (name Aldo Ginossi) pretty much said he doesn't remember making that deal, and that he never promised me and my family that they will pay off our remaining lease payment. However, the REASON we agreed to return my car early was BECAUSE they agreed to pay for the remaining of our old lease payment. Now I'm stuck here having to pay for two car payments at once when I don't even have one of the cars and damaged credit score because these people didn't follow through with their words. I have been done so dirty and I would not want anyone to go through what me and my family are going through.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are sorry to hear your experience in our dealership was unsatisfactory. We would like to gather additional information about your visit and who you... worked with. We hope we are able to make this up to you as customer service is incredibly important to us. Please reach out to me directly, I look forward to hearing from you. Sincerely, Christine Valenzona, Customer Relations Manager


    Worked with:
    Aldo Ginossi

    Internet Sales Consultant

    NOT RATED

  • 1.0 out of 5
    July 8, 2019

    Very poor experience purchasing a used car from DCH Toyota of Torrance. After shaking on the agreement to purchase a 2018 VW Tiguan, the car was taken... to be cleaned out and vacuumed while we worked with the finance dept and signed the paperwork. After getting the keys and driving off we realized that the passenger floormat was not returned to the vehicle after being vacuumed out. We called DCH Toyota, and were promised a replacement and would get a call back the following day; we never got a call. We called 4 more times over the next 3 weeks and were told "all sales on used cars are final", and now we're stuck without a floormat that was there when we agreed upon a price! Overall I would definitely not recommend buying anything used from DCH Toyota, they hide behind "all sales on used cars are final" despite things changing after a price was agreed upon and while paperwork was being signed.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are sorry to hear your experience in our dealership was unsatisfactory. We would like to gather additional information about your visit and who you... worked with. We hope we are able to make this up to you as customer service is incredibly important to us. Please reach out to me directly, I look forward to hearing from you. Sincerely, Christine Valenzona, Customer Relations Manager


    Worked with:
    Seth Arakaki

    Sales & Leasing Consultant

    NOT RATED

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