Reviews
They keep your vehicle too long and blame it on being
They keep your vehicle too long and blame it on being short staffed and they do not give updates on the vehicle. It’s like a cat and mouse game. Very Poor Customer Service!!!!!
They keep your vehicle too long and blame it on being
They keep your vehicle too long and blame it on being short staffed and they do not give updates on the vehicle. It’s like a cat and mouse game. Very Poor Customer Service!!!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for bringing this matter to our attention. Please call our General Manager at (901) 209-1259 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Don't fall for the advertised price on a vehicle at this
Don't fall for the advertised price on a vehicle at this dealership, the real price will be several thousand more. This dealership adds on several things that only serve to increase the profit to the dealership. I attempted to purchase a F-150 from this dealership and worked with Mallory White and Omar Mustapha. I made a full price offer on a truck and they ghosted me. Would not respond with counter offers. I just did not want to pay for the dent protection and appearance protection packages that provide no increased value to the truck and only serve to increase the profit and income to the salespeople. They told me these packages are not optional, however, in their sales menu it clearly states these packages are optional, completely dishonest. These salespeople are two examples that give salespeople a bad reputation. Avoid dealing with them. If AutoNation Ford Memphis tolerates sales people like these it says a lot about their business practices and I would avoid this dealership. Ford dealerships are plentiful, choose any other but this one.
Don't fall for the advertised price on a vehicle at this
Don't fall for the advertised price on a vehicle at this dealership, the real price will be several thousand more. This dealership adds on several things that only serve to increase the profit to the dealership. I attempted to purchase a F-150 from this dealership and worked with Mallory White and Omar Mustapha. I made a full price offer on a truck and they ghosted me. Would not respond with counter offers. I just did not want to pay for the dent protection and appearance protection packages that provide no increased value to the truck and only serve to increase the profit and income to the salespeople. They told me these packages are not optional, however, in their sales menu it clearly states these packages are optional, completely dishonest. These salespeople are two examples that give salespeople a bad reputation. Avoid dealing with them. If AutoNation Ford Memphis tolerates sales people like these it says a lot about their business practices and I would avoid this dealership. Ford dealerships are plentiful, choose any other but this one.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, we appreciate you taking the time to respond. The staff at AutoNation Ford Memphis take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (901) 209-1259 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
As an airline captain, I always look for excellence and
As an airline captain, I always look for excellence and that's exactly what I receive at Auto Nation Ford from our service advisor, Heather. While we didn't buy either of our Ford's at this dealership, we will give them the first opportunity, based on the quality of service we have been receiving.
As an airline captain, I always look for excellence and
As an airline captain, I always look for excellence and that's exactly what I receive at Auto Nation Ford from our service advisor, Heather. While we didn't buy either of our Ford's at this dealership, we will give them the first opportunity, based on the quality of service we have been receiving.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
The team was responsive to my online inquiries and Ashur
The team was responsive to my online inquiries and Ashur got me in same day. They were flexible with my payment needs and made sure I left fully satisfied!
The team was responsive to my online inquiries and Ashur
The team was responsive to my online inquiries and Ashur got me in same day. They were flexible with my payment needs and made sure I left fully satisfied!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ashlyn, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Well I got frustrated once u process one thing come back
Well I got frustrated once u process one thing come back u need this, come back again u need this u need that they finally got it 👍 together left with vehicle
Well I got frustrated once u process one thing come back
Well I got frustrated once u process one thing come back u need this, come back again u need this u need that they finally got it 👍 together left with vehicle
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Earl service advisor was pleasant.
Earl service advisor was pleasant. I set up an appointment for a Saturday and was called the day before letting me know that they did not have the parts for the recalls. Rescheduled for Wednesday. Asked multiple times about a loaner car as was promised with the FORD protect extended warranty. No availability. Also no offer to give me a ride or shuttle. All on my own. Unhelpful with 3rd party rental car. Ashley was rather unpleasant and not compassionate about helping out. I guess that is more of a dealership issue. There was no availability at local rental car agency. The Ford extended warranty and corporate staff were also not helpful And gave me the run around despite promising otherwise. Will certainly avoid Ford products and especially extended warranty in the future. Clearly all parties involved don't seem to care. Sad, very mediocre process. Don't expect a seamless experience!
Earl service advisor was pleasant.
Earl service advisor was pleasant. I set up an appointment for a Saturday and was called the day before letting me know that they did not have the parts for the recalls. Rescheduled for Wednesday. Asked multiple times about a loaner car as was promised with the FORD protect extended warranty. No availability. Also no offer to give me a ride or shuttle. All on my own. Unhelpful with 3rd party rental car. Ashley was rather unpleasant and not compassionate about helping out. I guess that is more of a dealership issue. There was no availability at local rental car agency. The Ford extended warranty and corporate staff were also not helpful And gave me the run around despite promising otherwise. Will certainly avoid Ford products and especially extended warranty in the future. Clearly all parties involved don't seem to care. Sad, very mediocre process. Don't expect a seamless experience!
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- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (901) 209-1259 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Nice canned reply above, again the dealership doesn't really care. The above response provides a phone number for the "nameless" general manager who is supposed to care. I tried calling the number and it is a general number with options for sales, service or parts. No options for general manager. All about appearance, no substance!
I had a great experience buying my vehicle.
I had a great experience buying my vehicle. No high pressure sales once I told them what I wanted.
I had a great experience buying my vehicle.
I had a great experience buying my vehicle. No high pressure sales once I told them what I wanted.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we appreciate you taking the time to leave us a response, Gregory! Don't hesitate to call us if you ever need anything. Be safe on the road!
Very professional, clean and honesty.
Very professional, clean and honesty. Salesman was super good on time appointments very good thanks
Very professional, clean and honesty.
Very professional, clean and honesty. Salesman was super good on time appointments very good thanks
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Skyler Hampton was wonderful to work with.
Skyler Hampton was wonderful to work with. He is kind and so knowledgeable about the process and my vehicle.
Skyler Hampton was wonderful to work with.
Skyler Hampton was wonderful to work with. He is kind and so knowledgeable about the process and my vehicle.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Omar was very helpful and friendly.
Omar was very helpful and friendly. He was as enthusiastic about the truck as I was. Great dealership. Great price.
Omar was very helpful and friendly.
Omar was very helpful and friendly. He was as enthusiastic about the truck as I was. Great dealership. Great price.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!