AutoNation Ford Memphis

The Mount Moriah Rd. AutoNation service department is awesome. They are customer service centered and always listen, are polite and direct. On my third visit to this location there is this glimmer of starting to trust a Ford service center. Thank you!

Best service ever. Everyone was very nice and friendly. Best car buying experience ever. I would always recommend.

If you purchase a used vehicle from AutoNation Ford Memphis, it is critically important that you arrange an inspection by an independent mechanic prior to purchase. That way you can avoid the hidden deficiencies in the vehicle. As your salesperson may be unaware, or reluctant to share potential costly deficiencies resulting in $$$ repairs.

We had a great experience with Dion. He was able to help resolve an issue that came up and made everything right.

They alsome and they took care of my truck and I ain't have to wait that long they offer donuts and finish the job ok and we'll and they will be seeing me in the future

My last visit was so unprofessional I drop my truck off at 8:00am which was my appointment time to get a tire repaired they kelp my vehicle all day no one reached out to me to tell my they had repaired the tire I call the dealership from 10:00am till after 4:00pm I got no response ever time I called they told me they would reach out to the tech who was patching my tire and the tech would call me after repair was finished, it never happened so after 4:00pm I decided to stop by dealership to only find out the repairs had been finished with no explanation they gave me my vehicle and goodbye, I was not satisfied at all

This was a recall which I had made an appointment when they called and canceled so I was glad to get the work done in a timely manner

Arrived, 15 Sept. 2023 at 7:00 a.m. for appointment. Approached Heather Arnold (Service Advisor) and communicated that, I was there for-oil change, brake light, and ABS light was illuminated. After waiting I was told that I needed rotors and pads installed $800 + dollars I declined. At 9:24 I departed as I was turning out of the lot, I notice my lights were illuminated and returned to the service center. The Service advisor failed to tell me that they did not rectify the problem, as I was paying for the service visit. I relayed to Ms. Arnold that the lights were still illuminated. She relayed to me, the Technician didn't look or examine the problem because, I declined the brake job in leu of the problem could be caused by other issues. I proceeded home to examine the problem looking under the vehicle I notice on both sides of the vehicle the top bushings were missing from my vehicles front sway bar links, metal against metal. The service technician mention nothing about this dangerous situation about the sway bar links. Why rotate the tires with this serious problem, and the service technician says on the paperwork he checked the left and right front suspension, and linkage. I attempted to call the Service Manager (John Stroud); he has failed to return my call to date. I received two messages while sitting in the waiting room from the dealership to purchase my vehicle. Without any explanation, I am left to believe that this is an ongoing practice at this Dealership. And their only goal is to sell new vehicles.

this establishment lacks professionalism. They wasted my time and did not check my car. They were rude and dismissive. I will not be returning to this place.

The service representative was professional, courteous and friendly. Keith called to tell what was recommended for my truck repair along with cost.