Reviews
second experience with autonation and have been cared for
second experience with autonation and have been cared for both times. was extremely happy with my purchase.
second experience with autonation and have been cared for
second experience with autonation and have been cared for both times. was extremely happy with my purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I arrived at the dealer & was warmly welcome by everyone.
I arrived at the dealer & was warmly welcome by everyone. Made to feel comforter after a 2 hour drive to the dealership while my trade-in vehicle was appraised. I felt BROCK JACKSON WAS WORKING IN MY BEHALF TO MAKE ME HAPPY DURING THE WHOLE PROCESS. After agreement was reached to my satisfactory. Scott was extremely helpful explaining & handling the paperwork.
I arrived at the dealer & was warmly welcome by everyone.
I arrived at the dealer & was warmly welcome by everyone. Made to feel comforter after a 2 hour drive to the dealership while my trade-in vehicle was appraised. I felt BROCK JACKSON WAS WORKING IN MY BEHALF TO MAKE ME HAPPY DURING THE WHOLE PROCESS. After agreement was reached to my satisfactory. Scott was extremely helpful explaining & handling the paperwork.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
I went to get my oil changed Willy Fonzo was very rude
I went to get my oil changed Willy Fonzo was very rude and unprofessional. It took them 2 hours to do an oil change which is crazy. They sold me a car that needed a transmission 4 months after having it. People avoid this place by all means.
I went to get my oil changed Willy Fonzo was very rude
I went to get my oil changed Willy Fonzo was very rude and unprofessional. It took them 2 hours to do an oil change which is crazy. They sold me a car that needed a transmission 4 months after having it. People avoid this place by all means.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Brittany, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (865) 730-0012. We hope to hear from you.
Salesperson, Brock was excellent and helpful.
Salesperson, Brock was excellent and helpful. He was pleasant, not pushy. Highly recommend him.
Salesperson, Brock was excellent and helpful.
Salesperson, Brock was excellent and helpful. He was pleasant, not pushy. Highly recommend him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Norman! We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.
Was very pleased with the service.
Was very pleased with the service. Very friendly and up front with me. Was refreshing from a previous experience from another dealership. Was even excited when they got me a better rate then my bank$$
Was very pleased with the service.
Was very pleased with the service. Very friendly and up front with me. Was refreshing from a previous experience from another dealership. Was even excited when they got me a better rate then my bank$$
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Cheryl, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ed was great to work with!
Ed was great to work with! Zero pressure and extremely communicative! Would definitely recommend Ed and the dealership to anyone in the market for a new or preowned car.
Ed was great to work with!
Ed was great to work with! Zero pressure and extremely communicative! Would definitely recommend Ed and the dealership to anyone in the market for a new or preowned car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jen, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.
We received excellent help from our salesman, David
We received excellent help from our salesman, David Kraning, in making our selection from among several options. He was extremely knowledgeable and answered every question we raised concerning the Honda models versus other makes and models, so that we felt very comfortable choosing a Honda Accord Hybrid over all other similar models offered by other companies. There was one annoying event which had to do with the fact that our car which we were trading in was titled under our Trust. We have previously traded vehicles in our Trust and the dealerships took care of it, requiring only that we supply them a Certificate of Trust. We did so this time, but were told by another finance person(didn't get her name) that we personally needed to take the title form to the DMV and do the paperwork personally there. This eventually resulted in us making three trips to the DMV (the first time we were misdirected, and so arrived too late) and several hours of our time. We were told all this was necessitated by "corporate policy." If so, we would suggest these be changed. This was the one blemish on an otherwise great experience.
We received excellent help from our salesman, David
We received excellent help from our salesman, David Kraning, in making our selection from among several options. He was extremely knowledgeable and answered every question we raised concerning the Honda models versus other makes and models, so that we felt very comfortable choosing a Honda Accord Hybrid over all other similar models offered by other companies. There was one annoying event which had to do with the fact that our car which we were trading in was titled under our Trust. We have previously traded vehicles in our Trust and the dealerships took care of it, requiring only that we supply them a Certificate of Trust. We did so this time, but were told by another finance person(didn't get her name) that we personally needed to take the title form to the DMV and do the paperwork personally there. This eventually resulted in us making three trips to the DMV (the first time we were misdirected, and so arrived too late) and several hours of our time. We were told all this was necessitated by "corporate policy." If so, we would suggest these be changed. This was the one blemish on an otherwise great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Smooth process and was able to get the car at the price i
Smooth process and was able to get the car at the price i wanted would highly recommend
Smooth process and was able to get the car at the price i
Smooth process and was able to get the car at the price i wanted would highly recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.
I just lease a Honda Crv EXL.
I just lease a Honda Crv EXL. I love it. The service was incredible and the price was just right. I really enjoyed the good service from the sales people, finance department and management.
I just lease a Honda Crv EXL.
I just lease a Honda Crv EXL. I love it. The service was incredible and the price was just right. I really enjoyed the good service from the sales people, finance department and management.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Sales Agent Brandon Veach did excellent job ensuring we
Sales Agent Brandon Veach did excellent job ensuring we got what we needed based on our requirements for driving. Great customer service!
Sales Agent Brandon Veach did excellent job ensuring we
Sales Agent Brandon Veach did excellent job ensuring we got what we needed based on our requirements for driving. Great customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Thank you for great service