Gault Chevrolet

4.5
(112 reviews)

Reviews

4.5
(112 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
5.0

Gault Chevy Service

The service dept is why I buy all our vehicles here.

Dealer response

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

5.0

A very nice experience having my vehicle work on.

A very nice experience having my vehicle work on. Everyone was very nice, not like some of the garages I used to go to have my truck worked on.

1.0

I called Mathews first for an appointment to have my...

I called Mathews first for an appointment to have my coolant flushed on my 2002 impala they wanted $300, then I called Gault and they said $175 I made an appointment with them. I received a call from them telling me it could not be flushed someone must have added the wrong coolant and I would need to replace the radiator, pump, thermostat etc. the cost would be over $1700. I decided to take it to New York Radiator in Binghamton. They just flushed it added new coolant charged me $100 plus tax and the car is fine. If you want to get ripped off go to the dealership your choice.

Consumer response

I would think that you would expect honesty towards customers from your employees.

1.0

Beware! This is the second time we have been misled, and...

Beware! This is the second time we have been misled, and we are totally disgusted with Gault. Our car was stalling so we took it into the service department. We were told our car needed a timing chain and there was also a code telling them there was a problem with the camshaft. Total cost would be $1,716.73. Since our engine was running very smooth, we highly doubted that was the problem. We decided to take it to the garage that we have used in the past. They listened to our car and told us that there was no way it was the timing chain. They checked it out and found they needed to replace the camshaft solenoid for a total of $189.54. Our car is now running fine with no problems.

1.0

Avoid like the plague.

Absolutely atrocious people to do business with, completely dishonest, there are far FAR better companies to do business with that treat their customers with respect and courtesy.

Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (607) 748-8244 to discuss your concerns, as your satisfaction is of utmost importance to us.

1.0

Do NOT go for any repairs! We continue to receive bills...

Do NOT go for any repairs! We continue to receive bills for repairs not made, after returning vehicle to them 3 times! Very unethical. Gault is not what it once was. They need to get mechanics that know to repair their vehicles. No stars! We have all documentation, so be sure to save paperwork if you choose to visit.

5.0

Silverado lease

No pressure and honest upfront pricing. Everyone was friendly and helpful. Excellent dealership to do business with, for sales and service, no wonder they have so many great reviews.

4.6

"Sir Ricky" the Rockstar!!

I have bought several new vehicles over the years, in fact have purchased 2 at Gault in the past 6 months. Ricky C is absolutely the best salesperson I have ever worked with! I will make sure that I look for him the next time my family needs a new vehicle. Nick T in the service department is also a superstar. He's always pleasant and positive and does the absolute best he can to meet your needs. Jim in finance was also extremely knowledgeable, helpful and easy to work with! I would recommend the Team at Gault Chevrolet to anyone looking for a positive experience.

1.0

Last Straw

After nearly 13 years of being a loyal customer and having all our service done at Gault; their thanks to us was to make up some new rule, or enforce some old rule that we were never informed about and was never an issue in the past, and refuse to honor their commitment (tires for LIFE) to us? And this after we continued to take our vehicle there even though they charged us over $1600.00 for two failed attempts to solve the check engine light, that is still on to this day. This also after they broke one of the pressure sensors during another tires for LIFE service session, and refused to fix it. And also after they tried to pass off Cooper tires on us every time we took the vehicle in for tires for LIFE, rather than the Michelin tires that the deal was for. (Even going so far, one time, as to put the Coopers on, then tell us we had to bring the car back two days later to get the proper tires on.) And also after failing to remove the old oil filter gasket during an oil change, which caused a massive leak and required me to fix it myself along side a road. I would also add that this vehicle was in for tires for LIFE (and an oil change) few months ago, and we were told that the tires weren't (quite) ready yet. This would have been a good time for them to have mentioned an alignment being needed; not that we didn't ALWAYS say "and anything else that may be due for the tires for LIFE program" every time we took it in. I grew up with a car salesman for a father, and his favorite saying was that "a salesman can sell the first car, but it is the service department that will sell", (or not), "all the others.) Interestingly, we are actually in the market for a new truck; can you guess where we absolutely will NOT be looking?

5.0

New traverse lease

Just 6 months after leasing our Traverse from Gault it was totaled in an accident. The staff were wonderful helping us through this difficult time. Ricky Chesebro found us another Traverse with the options we wanted at the price we could afford. He is an awesome salesman. We look forward to dealing with them in the future. Thank you Gault and Ricky!

Read all 112 reviews