Gault Chevrolet

Although my repair was more extensive than I expected I feel confident driving knowing it was done right. My customer service rep ,Michael, was amazing! He is definitely an asset to the company!!

Sales department is wonderful, service department is AWFUL. Had my blazer in there for 2 different reasons, 2 different times and was told they could not figure out the "sound" or "duplicate the warning light". Though a different service department at a different dealership had no problem finding the problem and fixing it.

Body work was well done. They kept extending the time it would take to fix

Salesman and whole team made buying our truck a joy. Great about answering questions and explaining throughout process.

Always excellent customer service. They offer me a shuttle to and from work or if they can drop it back off to me

On may 20th 2024 I stopped at Gault chevrolet to ask for some information about my car but all the salesmen where with customers. The only person that seemed not busy was the sales manager. When I went to ask him my question he pointed to the waiting room and in a nonfriendly voice told me to sit in the waiting room. The only time he was nice is when we purchased 2 trailblazers in a month. If thats the way he treats customers I won't be back.

Absolutely awful experience. They are complete bullxxxxters. You buy a brand new vehicle with the promise of equipment to go along with that vehicle and low and behold it’s been three weeks now and shockingly still no equipment. And they lie the entire time. And then blame it on other people, saying he is a horrible employee and that you just fired him… We were also told during one of our meetings with the sales rep that they were firing one of their managers the following day. Who does that? Keep that xxxx in your own house. Don’t air your dirty laundry to your customers, especially when that poor employee has no idea.

2020 Equinox purchased in January 2023. When I arrived at the dealership I stood for 15-20 minutes waiting for help, despite many employees around. At the time of purchase I was told that I had the remaining 3/36K warranty - which I have now discovered ended 9/19. The salesman covered up a chip in the windshield with the temporary registration, so that I didn't discover it until I put the permanent one in place. Upon pickup I discovered bubbling paint on the hood...the salesman opened the hood and looked underneath - "your're good it hasn't gone through." Seriously? I may be a woman, but I'm not stupid. At that point I was stuck with it. Fast forward to May and the paint bubbling is worse. Call to Gault service, transferred to somebody else, who told me it was the Body Shop I wanted. Body Shop says I want service. Nobody wants to help me or say if it's in warranty or not. Call to Botnick Chevrolet got me all the info I needed in one call...thus finding out about the warranty being over. I guess I should have gone to Botnick at the beginning.

As owner of my family business I buy many fleet vehicles. Frank Russo handled a trade of a Chevy 16 Silverado for a 20 Silverado rst flawlessly and with humility. I will do more business with Frank, Sam and their team at Gault Chevrolet.

Nick Tierno fixed my car. My daughter was driving my car while Im traveling overseas. A simple phone call, and that guy took charge of the situation. The car had major failed wheel bearing and needed brakes badly. All repaired in less than 2 days from 1st phone call. He's amazing.