Kia of Dayton

Over 2 hour wait for a SCHEDULED appointment for service. Has been a bad service experience since we bought. Our first oil change they left the drain plug out and we drove all the way home not realizing we left a trail of oil all the way. Engine died at 100k miles after religiously doing only Full synthetic from the start. Either extra wear from the initial oil change or just a crappy manufacturer, you be the judge.

Excellent service didn't have to wait long for them to do my recall your service team was excellent actually the whole staff was fantastic.

Hubby took in the Kia Niro Plug in for an oil change and a check up. All went well. We really like the plug in - we are spending very little on gasoline.

Tom, my service advisor, was great to work with. He was friendly, and professional. He did a good job of keeping me informed before, during, and after the service.

Tom was my service representative and he was very polite and detailed. The dealership now has a waiting room that is enclosed so you aren?t in the mechanic area. Then you are escorted to the inside waiting area until you car if done. There were snacks and cold drinks available too.

Always a good experience with Kia team members taking such good care of customers. I appreciate the pride they have in Kia. I also appreciate the respect and kindness they have for me.

This was for an oil change. I had never been to Kia for service before. The staff was pleasant and courteous. The service was completed timely. I even got a coupon for a few car wash. Waiting area is a little close but still comfortable. Snacks and beverages available. Very positive experience.

Though I liked the ride and handling of my 2022 Buick Envision with under 24,000 miles, I passed a Sorento on the road and really liked the way it looked. So, decided I would just drop by dealership to investigate.......thus, I now drive a beautiful Midnight Lake Blue Sorento! I sacrificed my Envision heated steering wheel for a Sorento panoramic roof.... which was a must if I was to trade. In looking at options at dealership, salesman informed me that Sorento with less than 500 miles had only been used by dealership to transport customers when their vehicles were in for service, even though it was being sold as used; seemed odd. Next day, another salesman informed me that he had sold vehicle to a lady who returned in 3-4 weeks stating Sorento was too big and she wanted a sedan. I don't appreciate 2 different stories. First salesman gave me figures, working within my budget for down payment and monthly payment. Trade-in value was acceptable. I left that day to give this $38,000+ purchase overnight thought. Salesman called next morning to explain down payment and monthly payment would be more than stated day before due to difference in tax credit since Sorento was considered used. Very disappointing. With all considered, I did purchase the Sorento and am enjoying my new ride. One note I hope Kia will address for future models - - - I too often must take my eyes off the road to look at the control panel button indicating infotainment or climate. Also, every time I start the Sorento, I have to confirm I am driver 1; wait while popup reminds me to drive safely and obey laws, and more; press 'infotainment' button on control panel to get to radio, and press 'favorites'. That's too much every time I start my vehicle. Why can't screen start where I left it? Then, while driving, if I want to change to 'climate' to adjust temp, must take eyes off the road to locate that button. If there is a way to avoid all this, please let me know. I had a question day after purchasing the Sorento. Devon in service department immediately drove in the car with me to address the issue. After spending time in the driveway with the manual, discovering the Sorento, I, again, asked Devon questions. And, again, he immediately was very, very helpful.

Took the car in for the second oil change since my purchase. Facilities were comfortable while I waited and couldn?t believe how quick they got my car back to me. That was most important.

I was able to immediately speak with a service consultant upon my arrival at the dealership. The service consultant reviewed the result of the multi- point inspection while the service was performed. I was kept informed of the progress of the service. The waiting area was clean and comfortable. The service was completed on time. The paperwork processing took little time. All service work was done right, and all vehicle settings were unchanged.