Acura of Orange Park

I visited Acura on a Friday with the intention of purchasing a car and provided a $500 deposit. However, upon reconsidering, I returned the car on Saturday. The dealership requested my presence on Sunday to discuss the matter. When I asked for my deposit back, the owner refused. Despite my history of multiple purchases from them, this was the first instance they denied a refund. On Monday morning, they processed my credit 18 times, which seemed spiteful.

Andrew definitely went above and was one of the best Sales Consultants I have encountered. He provided exceptional service and it shows that he cares about those he helps as well as represents this company well.

This was worst car buying experience of my lifetime. Picked out a car negotiated a price and was sent to lounge waiting to complete paperwork. We were never given a written breakdown of the deal. They came out periodically to try and sell us different extra warranty and packages. This was.supposed to be a certified car and eligible for lower interest rate. We submitted our loan application and the lady kept say we were still waiting on it to come back. We were there a totally of 5 1/2 hour. Finally she submitted the car certified documents to loan company and loan application was approved. At this point we still have not received a written breakdown of the deal. They now send us via emails our documents to sign using our phone. As we are going over the documents we realize the price of car was significantly higher than we agreed, The sales manager claimed they were negotiating the out the door price including our trade in value. We never saw an out the door pricing only car prices. The numbers don’t add up for out the door prices either. If that were true we would have basically negotiated A much higher price for the car than their advertised price and the price we were given originally, The math doesn’t add up. This was borderline criminal. The General Manager got involved and he was also trying to get us to pay more for car than what was negotiated.. He finally agreed to honor the deal but we decided not to purchase the car. There are no excuses for keeping someone at dealership 5 1/2 hours and not providing written breakdown of the car deal. Beware of this dealership.

I’ve been servicing with this Acura dealership for two years now I absolutely love their service. The sales experiences have been amazing. I purchased four cars from them to being from this dealership in sales and management and service and Jason and service management are all amazing and completely noteworthy.

Great customer service an really try to get you in s vehicle. The team is excellent

I inquired about a Mustang I was quite interested in. They never got back to me.

Just want to express my satisfaction with Clayton the sales person. I purchased a 2023 Acura MDX. He was very knowledgeable of the vehicle specs- he explained all features and offered me additional help with any questions

They added $4000 worth of fees( services)to the advertised online price, and I don't mean taxes and registration! Pretty shadey, but I guess they gotta pay for a Maclaren somehow!! I will never be back!!!!

I had some questions about a car that was online. They got back to me quickly and answered all of my questions. Thank you for your help.

Great service and attention. Excellent treatment and very friendly staff. Abdallah specifically was simply amazing.