Reviews
Jon from the online sales department and Alexis, our
Jon from the online sales department and Alexis, our sales person, were both extremely helpful and easy to work with. Alexis went above and beyond. The process was simple and we are very happy with our MDX. Highly recommend Alexis and this dealership.
Jon from the online sales department and Alexis, our
Jon from the online sales department and Alexis, our sales person, were both extremely helpful and easy to work with. Alexis went above and beyond. The process was simple and we are very happy with our MDX. Highly recommend Alexis and this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We're thrilled to hear that Jon and Alexis provided you with excellent service during your experience at Hanania Acura of Orange Park. It's wonderful to know that you are happy with your MDX. We appreciate your recommendation, and we look forward to seeing you again soon! Sincerely, The Team at Hanania Acura of Orange Park
if you buy a car and there is a problem they will not
if you buy a car and there is a problem they will not help even if it is the same day also the car they sold has tires over 6 years old that are not safe . you think when you go to a dealership you could trust the salesman when he tells you the car went through the shop and passed inspection .Nadi, with all due respect, you knew full well I live over two hours away. Telling me to “just bring the car back” within 72 hours as if that’s a simple task is incredibly dismissive and unhelpful—especially when that policy was never mentioned during the sale or in any of our conversations afterward. Yes, the car is 12 years old and sold AS IS—but I trusted your dealership's word and inspection process, and I expected more integrity. I noticed the tapping sound within hours of buying the car and took the responsible step of contacting you right away. The issue was diagnosed the very next day and the repair estimate came in at $1,100. I didn’t demand money upfront—I gave your team the chance to make it right. Instead, you called the shop, confirmed the issue, and still chose to do nothing. This isn’t just about a repair bill—it’s about how a dealership stands behind their sales. You were more than happy to take full price for the car, but the second something went wrong, that professionalism vanished. I’m posting this so other buyers, especially those who don’t live nearby, understand what they’re walking into. Your response just proves my point—the support ends the moment the sale is final. not one person ever reached out to me about a piece of xxxx car i bought from them for almost 40k all they care about is selling you right now no after care at all i still warn everyone to steer clear from this dealer and shop at a repudiable dealer
if you buy a car and there is a problem they will not
if you buy a car and there is a problem they will not help even if it is the same day also the car they sold has tires over 6 years old that are not safe . you think when you go to a dealership you could trust the salesman when he tells you the car went through the shop and passed inspection .Nadi, with all due respect, you knew full well I live over two hours away. Telling me to “just bring the car back” within 72 hours as if that’s a simple task is incredibly dismissive and unhelpful—especially when that policy was never mentioned during the sale or in any of our conversations afterward. Yes, the car is 12 years old and sold AS IS—but I trusted your dealership's word and inspection process, and I expected more integrity. I noticed the tapping sound within hours of buying the car and took the responsible step of contacting you right away. The issue was diagnosed the very next day and the repair estimate came in at $1,100. I didn’t demand money upfront—I gave your team the chance to make it right. Instead, you called the shop, confirmed the issue, and still chose to do nothing. This isn’t just about a repair bill—it’s about how a dealership stands behind their sales. You were more than happy to take full price for the car, but the second something went wrong, that professionalism vanished. I’m posting this so other buyers, especially those who don’t live nearby, understand what they’re walking into. Your response just proves my point—the support ends the moment the sale is final. not one person ever reached out to me about a piece of xxxx car i bought from them for almost 40k all they care about is selling you right now no after care at all i still warn everyone to steer clear from this dealer and shop at a repudiable dealer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us, Shawn. I understand that your situation is concerning, and I appreciate your feedback regarding the car's condition and our service at Hanania Acura of Orange Park. While we sell vehicles \"AS IS,\" we aim to be transparent in our inspection process. However, I acknowledge your concerns about communication and the handling of your recent purchase. I value your trust and always strive to support our customers. Please reach out to me directly so I can discuss this with you further and learn more about your experience. Thank you for your input; it helps us improve our services. Nadi Malek, General Manager 904-777-5600
I love this car.
I love this car. It has been well maintained and has low miles for its age. My salesperson Alexis was great, very personable. But the rest of them seem to be the typical weird high pressure sales people you think of. It's a dealership that focuses on new vehicles while acting like a used car sales lot. Took them almost the entire 30 days to pay off my vehicle. No communication the entire time, had to make another payment on the trade in they bought. I'm sure I'll be compensated. I wasn't happy with the price I paid nor the extras I had no interest in that they didn't discuss with me. I drove 250 miles to come see this car and for the most part they twittled their thumbs till the last second when it was getting late and then rushed me through all the paperwork. Happy I got the car just felt dirty.
I love this car.
I love this car. It has been well maintained and has low miles for its age. My salesperson Alexis was great, very personable. But the rest of them seem to be the typical weird high pressure sales people you think of. It's a dealership that focuses on new vehicles while acting like a used car sales lot. Took them almost the entire 30 days to pay off my vehicle. No communication the entire time, had to make another payment on the trade in they bought. I'm sure I'll be compensated. I wasn't happy with the price I paid nor the extras I had no interest in that they didn't discuss with me. I drove 250 miles to come see this car and for the most part they twittled their thumbs till the last second when it was getting late and then rushed me through all the paperwork. Happy I got the car just felt dirty.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback, Ken. We’re glad to hear that you love your car and that Alexis provided great service. However, we understand your concerns regarding the sales process and timing. We strive for clear communication and a transparent experience at Hanania Acura of Orange Park. We appreciate your input and would like to discuss your concerns more thoroughly. Please feel free to reach out to us directly at your convenience. Thank you for choosing us. Nadi Malek, General Manager 904-777-5600
Tyler did the most outstanding job to help get are of
Tyler did the most outstanding job to help get are of what we needed for the payment and the warranty or the car and making sure of what we needed I do thank him for everything and getting us are new used car
Tyler did the most outstanding job to help get are of
Tyler did the most outstanding job to help get are of what we needed for the payment and the warranty or the car and making sure of what we needed I do thank him for everything and getting us are new used car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that Tyler provided you with outstanding service and helped you secure the payment and warranty for your new used car. At Hanania Acura of Orange Park, we take pride in our team and their dedication to our customers. We look forward to serving you again in the future! Sincerely, The Team at Hanania Acura of Orange Park
The dealership was clean and welcoming with a nice
The dealership was clean and welcoming with a nice selection. Everyone was courteous. Financing was very kind. Alexis was kind and thoughtful and made the experience better than expected.
The dealership was clean and welcoming with a nice
The dealership was clean and welcoming with a nice selection. Everyone was courteous. Financing was very kind. Alexis was kind and thoughtful and made the experience better than expected.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Brian, for sharing your experience at Hanania Acura of Orange Park! We're pleased to hear that you found our dealership clean and welcoming, and that our team, particularly Alexis, made your visit enjoyable. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Hanania Acura of Orange Park
My husband and I loved working with yousef and the team.
My husband and I loved working with yousef and the team. They were very helpful and friendly. We love out car. Thank you!
My husband and I loved working with yousef and the team.
My husband and I loved working with yousef and the team. They were very helpful and friendly. We love out car. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Was very pleased to do business with such a wonderful
Was very pleased to do business with such a wonderful staff and they made me feel super comfortable as this was my first ever purchase of a vehicle. I felt as though Alexis explained all of my options clearly and answered any questions I had very adequately. I had a great experience!
Was very pleased to do business with such a wonderful
Was very pleased to do business with such a wonderful staff and they made me feel super comfortable as this was my first ever purchase of a vehicle. I felt as though Alexis explained all of my options clearly and answered any questions I had very adequately. I had a great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Alexis made the process easy and very transparent will be
Alexis made the process easy and very transparent will be back to buy another vehicle.
Alexis made the process easy and very transparent will be
Alexis made the process easy and very transparent will be back to buy another vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The salesman, Andrew, was very knowledgeable about
The salesman, Andrew, was very knowledgeable about vehicle and he went above and beyond to ensure we were comfortable at dealership. We purchased vehicle and we are happy with the purchase
The salesman, Andrew, was very knowledgeable about
The salesman, Andrew, was very knowledgeable about vehicle and he went above and beyond to ensure we were comfortable at dealership. We purchased vehicle and we are happy with the purchase
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us, Johnny! We're thrilled to hear that Andrew provided you with knowledgeable service and went above and beyond to ensure your comfort at Hanania Acura of Orange Park. Congratulations on your new vehicle, and we appreciate your business! We look forward to seeing you again soon. Sincerely, The Team at Hanania Acura of Orange Park
Jason Anderson made the sales process easy and relatively
Jason Anderson made the sales process easy and relatively painless. He answered our questions about the vehicle, followed up with us after the sale and acted in a professional manner.
Jason Anderson made the sales process easy and relatively
Jason Anderson made the sales process easy and relatively painless. He answered our questions about the vehicle, followed up with us after the sale and acted in a professional manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We are thrilled to hear that Jason made your sales experience with Hanania Acura of Orange Park easy and professional. We appreciate your feedback and look forward to assisting you again in the future. Enjoy your new vehicle! Sincerely, The Team at Hanania Acura of Orange Park