Acura of Orange Park

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
43 lifetime reviews.
  • 1.0 out of 5
    January 1, 2021

    Did not pay last month of previous lease after leasing new vehicle, as is normally done. After 3 months of correspondence they finally told me to pay... it and they would reimburse me. Has not happened, six months later. Three years ago we purchased, for cash, our leased vehicle and leased another one. We finally, after 3 months had to threaten to contact the DMV to get the title to the vehicle we bought. Will never deal with these people again

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    December 18, 2020

    Excellent service while buying car. None existent after. Car broke down e weeks later. Called dealership multiple times. Placed on hold. Calls keep getting... transferred. Was told only service .manager could authorize repair. I've been unable to drive car for 2 months. What a waste of my time and money. BE AWARE!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • September 30, 2017

    Not even worth taking the time to write about my experience.

    1.0 out of 5
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    1.0 out of 5
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    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 29, 2020

    Ive had my car almost 2 months and have not received the information to obtain my tag. Car had been wrecked and I was not notified, the wreck information... was left in glove box. In have made numerous calls to dealership without a return call. I would NOT recommend this dealership EVER

    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 19, 2020

    Sold me a vehicle and tried to pull a scam on me to register it out of state to maximize their profits. Now under investigation from Wells Fargo and the... Florida DMV to resolve the situation. Offered me $700 cash to drive across country to register the car elsewhere. Now trying to lie about the reasoning for giving me the money, but I have emails from the dealership clearly stating the purpose of the funds are for me to drive across country to register the vehicle. Please stay away!!! They will endlessly play games with you!

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 9, 2019

    DO NOT DO BUSINESS WITH THIS DEALERSHIP. It has now been 4 months since the purchase of my car and I have absolutely nothing good to say about this dealership.... I have had about every problem you can imagine with the incompetent staff that works at Acura of Orange Park. To make this review shorter, I thought a bullet list might be best: - I financed my car with Acura of Orange Park, they put a completely different lien holder on my title which caused a huge mess. It has now been 4 months since purchase and my bank has still NOT received my title. -It took over 30 days for them to transfer the title into my name (against state law) -It took over 30 days for them to pay off my trade in -I had to drive around with an expired dealer tag for over a week because one of the incompetent employees sent me a tag with the same exact (expired) date as my original dealer tag. -I had to drive around with an expired registration for several weeks -I was lied to about what the warranty with my certified Acura included -Staff will not answer their phones or emails I currently have a BBB complaint open with this company because of their negligence. Please do your self a favor and buy from ANY other dealership. This is a fraudulent company that does not care at all about their customers or the hardships they create.

    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    September 6, 2018

    My experience at Acura of Orange Park was excellent. Every time I’m in I experience friendly and professional employees. ADAM had me in and out so fast... and Darrell is so funny. Chelsea made sure I was taken care of.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 5, 2018

    We bought our car here many years ago and have been a happy customer ever since! I came in for service on my Acura and Allison was great to work with!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 29, 2018

    I was very pleased with my used car and the experience at Acura of Orange Park. The CSI manager and his staff really worked to help me find a car in my... budget!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    June 19, 2018

    Bought on cpo acura 2016 there,the same day i realised the front bumper has a litle damage..when i return the car for repair,they wanted me to pay half... of the repair cost,i have called and email the sales manager, he wouldnt respond me and the car has still all factory guarantee on it plus i purchased extra warranty.....worst expeeience ever..dont ever go there..they are not serious

    1.0 out of 5
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    3.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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