Vail Buick, GMC

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
153 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 11, 2019

    My lease was up at a time my husband was very sick. Desmond and the whole dealership was very helpful getting me into my new Encore during this stressful... time. I can't thank them enough for all they did to help me

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how Desmond and the rest of our team did. We are always more than happy to assist you if anything e...lse comes up. Take care!

  • 5.0 out of 5
    August 10, 2019

    I just purchased my second vehicle from Vail. The entire process was very smooth . I can't say enough about the General Manager , Larry Parisi. He is... involved in all aspects and makes sure everything goes well . He worked tirelessly to help me through the process . Barry , who is their resident vehicle tech expert spent over 45 min with me making sure I understood my new vehicle and everything was all set and ready to go . Even my radio station presets ! I've read some of the negative reviews . Don't believe them ! I'm 58 years old so I know you can't always make everyone happy . All I know is , Larry and his staff at Vail made me very happy !!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We're pleased to know Larry, Barry, and the rest of our team have been able to exceed your expectations and really help you out! If you have any furth...er questions, please don't hesitate to reach out!

  • April 25, 2016

    Quickly responded to my Internet inquiry. Very informative and helpful. Will buy from this dealership when the time is Right.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you, Mike, for sharing your positive feedback. We're happy to hear that your internet inquiry was handled in professional and timely manner. We ...look forward to serving you in the future!

  • 1.0 out of 5
    July 19, 2019

    Wasted two hours waiting for them to figure out they couldn’t install a bed cover which had a factory recall on it when the truck was purchased. There... excuse was the truck was purchased out a different dealer which got paid and that they would not be able to get paid. Dealership management rude from the start and refused to do anything to correct the situation unless I paid for it. A master at distorting words and a failure at customer service. Better suited to work at the McDonald’s across the street. I guess they only service customers who purchased from them, funny story I would have been there customer had they returned phone calls two months earlier. Amazing there still in business.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. ...Please reach out to us at (914) 816-2045 at your earliest convenience to discuss how we can turn this experience into a positive one.

  • 1.0 out of 5
    July 5, 2019

    Leased a 2019 Acadia, right out of the gate driver side AC didn't work. I reached out to my salesperson and was told to call service. It took three trips... to their service department to be told it was working. Reached out to general manager, sales manager, got nothing from them - no help or guidance at all. Took car to another GMC dealership, they identified and fixed the issue immediately. Vail is full of a bunch of unprofessional jokers - would never step foot near that building again.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (914) 816-2045 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    July 4, 2019

    Eric was a pleasure to work with, he went out of his way to find me a wonderful truck, even though it was not available at the dealership. He got me the... best price , and the best deal! Eric made the buying experience one of the best I have ever had, and this is my fourth GMC IN 30 years! Thank you for all of your hard work! I would recommend Eric to anyone!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello, thank you for your kind words and congratulations on your new vehicle. We're glad to hear we delivered such a great experience. Please don't he...sitate to reach out if there's anything we can do for you. We hope you have a wonderful day.

  • 5.0 out of 5
    May 30, 2019

    Trustworthy, knowledgeable, David found the right car for me. Excellent service-orientation, good follow-up. Great people at the dealership -- friendly,... respectful. Very happy with the car. Thank you Vail Buick.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are so glad to see that you received excellent service during your purchase. We pride ourselves in great customer service and will continue to prov...ide you with a stellar experience.

  • 5.0 out of 5
    April 24, 2019

    The team was patient and helpful, they walked through each step with me to make a decision. I am happy with the outcome. Thank you

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    April 17, 2019

    Everyone at this dealership was very nice and helpful. Desmond patiently explained every single feature of the dashboard for me on the day when I picked... up my new vehicle. I had been frightened that it would all be too high tech for me to understand, but his tutorial was very clear.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Wow, it's experiences like yours that really keep us motivated! We sincerely thank you for the positive review, and look forward to seeing you again s...oon!

  • 4.0 out of 5
    April 15, 2019

    Vail Buick/GMC is excellent dealership in a good location. Desmond has excellent knowledge of the products and knows how to work with people . I love... my GMC Terrain, I had to work at getting a deal I accepted. All in all I am happy with my purchase!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Congratulations on your new GMC Terrain, we are pleased to hear that you love it! We hope to be of service to you again in the future. Best wishes, Va...il Buick GMC

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