Coggin Chevrolet at the Avenues

After my wife received orders to jacksonville, we purchased our first house. We had a Honda Accord and found ourselves needing a truck, this is what led... us to Coggin Chevrolet. One would think buying a used diesel truck for $20,000 that it wouldn't require almost $2,900 in repairs after owning it for only 10 days. I have tried to get in contact with the dealership only to get nowhere. PLEASE take my advice and steer clear away from this dealership!!!

After my wife received orders to jacksonville, we purchased our first house. We had a Honda Accord and found ourselves needing a truck, this is what led... us to Coggin Chevrolet. One would think buying a used diesel truck for $20,000 that it wouldn't require almost $2,900 in repairs after owning it for only 10 days. I have tried to get in contact with the dealership only to get nowhere. PLEASE take my advice and steer clear away from this dealership!!!

I heavily researched cars from several manufacturers using various reputable sources and surfed through several dealership websites before my eye was caught... by a particular Chevy Malibu at Coggin Chevrolet at the Avenues. I went to Coggin Chevy only to look at the car as I had many more I wanted to see before deciding which to purchase. Some consider simply walking onto a Dealership lot to be a stressful experience complete with high pressure Sales Consultants but not at Coggin Chevy. I was greeted by Robert Thompson who instantaneously made me feel comfortable as we chatted about the car and took it for a test drive. After completing the test drive, I felt the Chevy Malibu was the car for me so the next stage begun, the purchase negotiation. I fully expected a lot of haggling on the price but Robert made it a very quick and relaxed process. The price we agreed upon was about what my intensive research said I should pay so I felt really good about it. It was past closing when I completed all the paperwork and Robert was there to hand me the keys to my new car and help me with On Star activation. And after the purchase, Robert has followed up with me several times to ensure everything with the car meets my expectations. Robert has truly made the entire car buying process a pleasant experience. I will definitely go back to Robert at Coggin Chevrolet at the Avenues the next time I’m looking for a new car.

Cobalt coolant issue ripoff...

Since day one I’ve experienced nothing but a true Chevorelet family that are destined to satisfy their customers no matter what, I’m thankful... and very overwhelmed of Chevorelet services.

It is easy to schedule service appointment online. After checking into service, I also liked that the service technician text me to let me know service... needed (even though I knew it was the battery) and once I acknowledged the text, work continued. My only complaint: 2 1/2 hour wait!

Love this dealership Great customer service. I have recommended to others

Inspite of the issue that i had purchasing a used car in this dealership, im glad that they just got me out of that car that has broke down more than twice.... Got me into a new deal and a brand new car instead. Jason helped me alot

Saleman was professional and help work with me to get the car I liked.

I know service is a derivative of the people doing the work, so I will say there will be ups and downs. This department is in shambles as of spring 2018.... I don't know where to start. Misdiagnosis and expensive repair that did not fix the noise (was the AC compressor, they replaced the harmonic balancer). The bolts were reused and one ended up backing out. They also repaired the window trim due to aesthetics I wanted fixed, ended up leaking water. I did the work myself and saw first hand the horror. Missing screws and goop jammed into the empty holes. I hit YouTube and fixed everything myself. Car is now watertight. My car is a corvette, I am used to driving Lexus and Infiniti where the red carpet is rolled out for service. I was always offered a loaner, and was happy to spend the asking price for service. Writing this to save anyone the headache of taking your car here for service.