Reviews
Write a reviewWe recently had the pleasure of purchasing a new
We recently had the pleasure of purchasing a new Chevrolet Tahoe at Coggin Chevrolet in Jacksonville, and it was, without a doubt, one of the best car-buying experiences I've ever had. The standout performance by Frank, our salesperson, Jimmy, the sales manager, and Joey, a key team member, was exemplary. From the outset, Frank impressed us with his professional yet personable approach. He was knowledgeable, attentive, and made selecting and purchasing our Tahoe seamless. His expertise and customer-centric attitude were highly appreciated and significantly impacted our decision-making process. Jimmy, the sales manager, was a true professional. His leadership skills and commitment to customer satisfaction shone through in every interaction. He ensured that all aspects of the purchase were transparent and that we felt valued and informed at every turn. Adding to this fantastic team was Joey, whose contribution was instrumental in providing a smooth and enjoyable experience. His support and proficiency in addressing our needs and concerns significantly contributed to the positive experience. Having worked with multiple dealerships over the years, I can confidently say that the team at Coggin Chevrolet in Jacksonville, part of the Asbury Group, is a cut above the rest. Their dedication, expertise, and genuine customer care set them apart in the auto industry. I highly recommend Frank, Jimmy, and Joey for a hassle-free, professional, and enjoyable car-buying experience. Their combined efforts not only met but exceeded our expectations, making the acquisition of our Chevrolet Tahoe a truly memorable event.
We recently had the pleasure of purchasing a new
We recently had the pleasure of purchasing a new Chevrolet Tahoe at Coggin Chevrolet in Jacksonville, and it was, without a doubt, one of the best car-buying experiences I've ever had. The standout performance by Frank, our salesperson, Jimmy, the sales manager, and Joey, a key team member, was exemplary. From the outset, Frank impressed us with his professional yet personable approach. He was knowledgeable, attentive, and made selecting and purchasing our Tahoe seamless. His expertise and customer-centric attitude were highly appreciated and significantly impacted our decision-making process. Jimmy, the sales manager, was a true professional. His leadership skills and commitment to customer satisfaction shone through in every interaction. He ensured that all aspects of the purchase were transparent and that we felt valued and informed at every turn. Adding to this fantastic team was Joey, whose contribution was instrumental in providing a smooth and enjoyable experience. His support and proficiency in addressing our needs and concerns significantly contributed to the positive experience. Having worked with multiple dealerships over the years, I can confidently say that the team at Coggin Chevrolet in Jacksonville, part of the Asbury Group, is a cut above the rest. Their dedication, expertise, and genuine customer care set them apart in the auto industry. I highly recommend Frank, Jimmy, and Joey for a hassle-free, professional, and enjoyable car-buying experience. Their combined efforts not only met but exceeded our expectations, making the acquisition of our Chevrolet Tahoe a truly memorable event.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks!
Melanie is the best, she cares about the customers and always makes me feel like I?m the only customer. Thank you for your service and my car is always done right when I leave.
Thanks!
Melanie is the best, she cares about the customers and always makes me feel like I?m the only customer. Thank you for your service and my car is always done right when I leave.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thanks so much for rating us so high! Be safe on the road!
I'm writing to express our deep disappointment with our
I'm writing to express our deep disappointment with our recent car purchase at Coggin Chevrolet, Jacksonville. What we hoped would be a positive experience turned out to be quite the opposite due to miscommunications and confrontational behavior from your management. Our salesperson, Trestan Jewell, was exceptional, but our interactions with your management were far from satisfactory. Firstly, we were asked to sign incomplete forms and to trust that the form would be completed correctly in a few days, trust them. The sales agreement was prepared incorrectly. Joey Spanbauer, Finance Director, insisted we sign without following our Loan officer instruction. This alarmed us. Joey Spanbauer appeared irritated that he had to fix the forms. Most significantly, the general sales manager, Christos Rodis's dismissive response to our concerns left us feeling unimportant. Labelling our valid worries as "difficult" and implying that the dealership had more important deals undermined our trust. Lastly, Christos Rodis's query about a negative Google review was unsettling. His offer to take the car back, along with our money, felt more like a threat than a resolution. Customer service should be the bedrock of dealerships. Unfortunately, our experience with your dealership fell far short of expectations.
I'm writing to express our deep disappointment with our
I'm writing to express our deep disappointment with our recent car purchase at Coggin Chevrolet, Jacksonville. What we hoped would be a positive experience turned out to be quite the opposite due to miscommunications and confrontational behavior from your management. Our salesperson, Trestan Jewell, was exceptional, but our interactions with your management were far from satisfactory. Firstly, we were asked to sign incomplete forms and to trust that the form would be completed correctly in a few days, trust them. The sales agreement was prepared incorrectly. Joey Spanbauer, Finance Director, insisted we sign without following our Loan officer instruction. This alarmed us. Joey Spanbauer appeared irritated that he had to fix the forms. Most significantly, the general sales manager, Christos Rodis's dismissive response to our concerns left us feeling unimportant. Labelling our valid worries as "difficult" and implying that the dealership had more important deals undermined our trust. Lastly, Christos Rodis's query about a negative Google review was unsettling. His offer to take the car back, along with our money, felt more like a threat than a resolution. Customer service should be the bedrock of dealerships. Unfortunately, our experience with your dealership fell far short of expectations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Laura, thank you for leaving a review. I sincerely apologize for the negative experience you had with our sales manager and sales advisor. I am very concerned with your reviews and the email we received from you. I understand your frustration and regret the negative experience you had with us. That behavior is unacceptable and will be addressed immediately. I would appreciate speaking with you so we can discuss your experience further and so I can offer my apologies to you personally. Please contact me at your earliest convenience. Will Stepaniak, General Manager (904) 260-8801
henry.broomfield18@gmail.com
Very nice people who make sure the customers are taking care of. I love the new lounge.
henry.broomfield18@gmail.com
Very nice people who make sure the customers are taking care of. I love the new lounge.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great rating! We are always happy to help!
Great experience
Our salesman Jacob did not waste our time. He listened to us and showed us what we asked.
Great experience
Our salesman Jacob did not waste our time. He listened to us and showed us what we asked.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
JONATHAN KAST, thank you for taking the time to leave us this positive review! Have a wonderful day!
Coggin Chevrolet was the BEST!!
I have purchased many cars in my 20+ years of driving, in 3 different states, purchasing everything from Mazda's to Mercedes and this was the absolute best buying experience I have ever had. Our sales associate Omar was amazing. He was knowledgeable, helpful, and suggested a different vehicle than we came in for and we LOVE it. He took the time to take us through everything with the vehicle when it was delivered and was just so incredibly nice. The finance department was great, easy to work with and overall great to work with as well. From start to finish, this was just the greatest car buying experience we have ever had. You have forever customers, and we will refer everyone to your dealership!
Coggin Chevrolet was the BEST!!
I have purchased many cars in my 20+ years of driving, in 3 different states, purchasing everything from Mazda's to Mercedes and this was the absolute best buying experience I have ever had. Our sales associate Omar was amazing. He was knowledgeable, helpful, and suggested a different vehicle than we came in for and we LOVE it. He took the time to take us through everything with the vehicle when it was delivered and was just so incredibly nice. The finance department was great, easy to work with and overall great to work with as well. From start to finish, this was just the greatest car buying experience we have ever had. You have forever customers, and we will refer everyone to your dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Service
The best customer experience. I have ever had; will recommend this dealership to everyone I know
Service
The best customer experience. I have ever had; will recommend this dealership to everyone I know
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are delighted to see this rating! Have a great day!
Not a raving fan
Got a 2 month run around concerning the stereo on my truck. It has been replaced but it still isn?t right
Not a raving fan
Got a 2 month run around concerning the stereo on my truck. It has been replaced but it still isn?t right
- Customer service 1.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Scott, thank you for leaving a review. I apologize for the negative experience you have had with our service department. I would appreciate speaking with you so we can work together for the resolution to this problem. I understand your frustration and would appreciate the opportunity to resolve this. Please contact me at your earliest convenience. Will Stepaniak, General Manager (904) 260-8801
Very poor customer service.
I received notification that my Chevy Bolt had a recall for a seatbelt issue. I called the service department and explained the recall. The man that I spoke to made an appointment for me to bring my car in today but when I arrived it seemed that he hadn’t checked if the parts were in. They weren’t and they had no idea when they would be. Is this really how you treat customers? Apparently it is!
Very poor customer service.
I received notification that my Chevy Bolt had a recall for a seatbelt issue. I called the service department and explained the recall. The man that I spoke to made an appointment for me to bring my car in today but when I arrived it seemed that he hadn’t checked if the parts were in. They weren’t and they had no idea when they would be. Is this really how you treat customers? Apparently it is!
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Julie, thank you for taking the time to leave a review. I apologize for the negative experience and lack of customer service you received from our service department and that we were not able to complete the recall for you that day. I would appreciate speaking with you so I can address your concerns and get this situation resolved for you. Please contact me at your earliest convenience. Will Stepaniak, General Manager (904) 260-8801
Service Feedback
I am very satisfied with the service received. My service adviser (Melanie) is great.
Service Feedback
I am very satisfied with the service received. My service adviser (Melanie) is great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We always appreciate positive reviews! Thank you, and happy motoring!