Coggin Chevrolet at the Avenues

I just bought the new Chevy Cruze and was very impressed with the whole experience. Salesman Stephen K and Manager Eric made the whole process FUN! Stephen went above and beyond being helpful to someone who hadn't bought a car in 12 years. Eric searched in vain to find a car that fit my preferences. I certainly highly recommend this dealership for a great car buying experience.

Chris Sullivan is the nicest, most laid back car salesman ever encountered. Very good communication. Customer oriented. We appreciated his willingness to work with us to get the deal we had in mind. If all car salesmen were like Chris, the occupation would have a significantly higher reputation. The finance guy, however, (didn't even get his name), was extremely unprofessional, pushy, and argumentative. He contradicted himself on numerous occasions when we questioned things on the paperwork that differed from what was agreed during the sale. He didn't want to take no for an answer to his add-ons, repeatedly trying to make us justify our declines. He really took away from an otherwise stress-free experience, reducing the overall buying process rating from five stars to three stars. Coggin would be wise to consider moving him into another position where he doesn't interact with people at all. I will find out his name and update this review (if an option) or else write a subsequent one.

Things went from being a really good experience to being a pretty bad one. Just one week after purchasing the car I had a flat tire and they told me that it came from normal 'wear and tear' and they expected for me to pay for repairs. I didn't expect the dealership to sell me the car with used worn out tires on it. The way they sold me the vehicle was as if it was practically new. Now I have to be concerned about what else is going to break in the near future because of the cars use as a loaner car. You think the dealership would have to courtesy to at least change the oil on the vehicle before they sold it. Doubt they did that either. And that 'Full' tank of gas they kept saying they gave me was actually 3/4 of a tank of gas. Full means FULL. Not almost full. I'm starting to regret the whole thing and wish I had chosen a different dealership. I DEFINITELY wont be recommending this location to any of my family or friends. I just don't feel like this is a dealership I could trust.