AutoNation Toyota Buena Park

Costumer service was pretty bad. They took too long for the process of buying the car.

Fast service. They honored The online price. They had my color and trim. Great car.

From previous experience with this dealership l knew this was the place to purchase my new car. I have to say my sales representative was very impressive.... Very friendly. They had everything l was looking for. When we got there everyone was busy, but l know why. Bottom line this place l highly recommend.

The staff is very professional, not pushy, pleasant of all the cars I bought in the past, it was the quickest deal with no hassle!!!!

James Yun was friendly and explained in details. I appreciate it.

I have never written a review but I felt compelled to after the terrible service I received from this dealer. I inquired about a car via the dealerships... live chat on Friday morning and was told I could set up an appointment for 10am Saturday for a test drive and someone would contact me via email. I then receive an email from autonation stating my appointment was at 7:00am on Saturday (before they even open!) I call and speak with someone named Sandra and explained to her I scheduled an appointment with live chat for 10 am not 7am. Sandra apologizes and says 10am is fine and that I will be able to view the car and test drive it. I drove for 45 minutes from LA to Buena Park to this dealership and got there at 9:45. After a few minutes of waiting I am told that Sandra is not even there today and that the car I was inquiring about is still going through testing and I will not be able to drive it or even SEE it until a few days from now. I asked why Sandra would tell me I could test drive it if it isn't even available to view. The girl there tells me she doesn't know why she would say that but that the car is not ready and there is nothing she can do. What upset me most is the person who told me this didn't even have the courtesy to apologize for the error, which made it feel as if this happens regularly. I verified the day before so I don't know why I was lied to but it really put me off this whole dealership.

I had a service appointment on 31st August at 2:pm but I showed up at 1:00 pm instead. Mr John Kim told me that in order to properly fix the slide door... electric part it will take 4 to 5 hours , so he asked me to schedule an other time. If I am not making a mistake the service shop is open until 6:00 pm . From 1 to 6 o?clock there were exactly 5 hours. I understand that it was a Labor Day weekend and they may wanted to go home earlier that day. However, on 9/7/2019 I brought my car for inspection and for the right side slide door manual button problem when pressing it won?t open the door. But the door can be opened from the buttons option from the driver seat. Mr John Kim told me on 09/07/2019 at noon time that my Toyota Sienna 2015 slide door does not have any electrical problems but the problem is with battery . He said your battery level is at 120 or something it must be at 500. I accepted his words and authorized purchase of a brand new battery for $270.00 because I trust Toyota customer service and I thought Mr John Kim is offering me the best option . But to my surprise the sliding door problem is still the same the new battery did not fix the problem as I was told by Mr John Kim. He was only interested in on selling me the product rather than taking care of their loyal customer . I referred many friends to purchase from Buena Park auto zone . But I am speechless with this kind of service that the mechanics even did not check whether the slide door can be opened manually or not. Now I bought a brand new batter while my car battery was in good condition and I did not have any problem with it. It was an unnecessary offer made by service shop department . And now I am writing a feedback about my experience at Auto-zone Buena Park service shop early in the morning. I hope this problem is resolved to be satisfied by the services and customer care. With Regards, Najeebullah Nawazi

I went to get my truck serviced for the first time in awhile. Pete was incredible helping me out and getting my truck all ready and running great again

I wasn?t sure how I felt about the no haggling process. However, after a couple of weeks looking at cars, I came to auto nation in Buena Park for a last... look before purchasing a car a saw at a different dealer. Found a better deal with Auto Nation. Their rep, Hieu, assisted me and I appreciated not feeling pushed or rushed to make a decision. After testing the car and deciding to purchase it the same day, everything went smoothly. The financial processing was a bit long with many additional add ons they wanted to offer but that is expected. Overall, they made the process very easy. I was offered to come back in a few days for a detailed cleaning.

Took my truck in to get serviced. It's been awhile since I have since I don't drive it too much anymore. Pete was great. Explained everything to me that... needed to get done. Called me when my truck was ready and told me if any additional issues they found.