Dale Earnhardt Jr. Chevrolet

My wife and I leased a 2013 Chevy Traverse from this dealership and we couldn't be happier with our experience. Caitie Mook, our salesperson was amazing. She treated us with respect and helped make the experience a positive one. She even entertained our 5 year old with a matchbox car and a balloon. That really impressed us and showed Caitie was in it for more than just the sale. Barbie Jordan, the sales manager worked with us to come up with a payment that was fair and affordable for our budget. It was definitely not a take it or leave it affair. When we drove away from Dale Earnhardt Jr. Chevrolet, we honestly felt like part of the family. That's a dealership we can recommend to our friends. We will definitely be back.

The only problem I have is on my first service visit I didn't know the proper way to select the computer sets on the steering column and the service report said basic I was stupid and should have read the instructions but its funny the service adviser could not figure it out either. Now on the second service visit I had a defected center console plastic trim ( it was so sharp around the edges that it cut my finger. The service report stated Replaced the front floor console trim plate under Customer Enthusiasm! Why do you service dept Personnel have to make such negative comments about me the paying customer?

We bought a Cadillac CT6 recently ... good job by the salesman (West Phillips) who was very patient with two old folks from Georgia. My wife drove half of the cars in the place before settling on the CT6. Wade was very helpful in explaining all the new-fangled gizmos on the car, ad getting us on the road. Our trade-in was handled without fuss, and we made a deal without feeling we had been "bent over" too badly. Thanks a lot ...