Dale Earnhardt Jr. Chevrolet

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
192 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 26, 2020

    This dealership is awesome. I love cpving here. Everyone is really friendly. This ie best dealership in the south.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Samuel Barnes, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

  • 1.0 out of 5
    May 8, 2020

    This Dealership is totally unprofessional. I called about a used car that was on there website at least 4 times before traveling from Ga. to Fla. to look... at this car.(4 .5 hours). I made an appointment to come and look at the car.I called 10 mins prior to close the day before my appointment to confirm this car was still available, I WAS TOLD IT WAS AVAILABLE AND MY APPOINTMENT WAS CONFIRMED FOR 9:30 THE NEXT MORNING. I arrived at 9:28 called the dealership in the parking lot of the dealership and ask to speak to the guy I have been in communication with and was given a new salesman. He took me out to look at the car(without the key) I ask to test drive car, he went to get key and came back to tell me the car had just been sold over the phone 5 mins before my arrival. I ask to speak to the manager and she came out smiling like everything was fine. The first thing she said was she had a new car she could sell me, I ask her why would I drive 4.5 hours to buy a car I could had bought 10 mins away from my house.She said they were in the business to sell cars, and they could not hold cars. I ask her why did I even set up an appointment , IF THIS WAS THE CASE. ALL SHE COULD DO IS SHRUG HER SHOULDERS. It was there lost and my gain, I got a car 1 year newer and 4000 less mile for 1000.00 more than they were selling the car for. DO NOT SHOP WITH THEM..

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach... out to our General Manager, Jason Goss at 614-565-7763. We look forward to hearing from you soon.

  • March 13, 2020

    I highly recommend this dealership to anyone seeking to purchase a new vehicle. Damon Cooey was an excellent salesman. I never once felt pressured throughout... the buying process. All of my questions and concerns were addressed to my satisfaction. The sales manager worked with me without pressure as well. She ensured that my pricing needs were met and did not try to sway me from them or oversell me anything. This was a great experience. I highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello John Murphy, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

  • 1.0 out of 5
    May 8, 2020

    Found a deal online for $29,820, including a Dale Jr discount of $3,980 and Consumer Cash discount of $6,000, both offered on the website, not discounts... I had to dig to find. There was also a Specials button which I clicked and an additional $1000 discount was offered. No fine print indicating either of these discounts were conditional. I entered my cash down amount and finance terms, the only options I was able to choose/change. Nothing else in the offer could be changed I clicked Submit and waited. I was contacted the following day by Aaron Hicks. Aaron called what I submitted my “offer” to which I explained that the Dale Jr. website already had the internet price and discounts and all I was able to enter was cash down and finance terms. This wasn’t my “offer” but rather my agreement to the deal presented to me by the website. I had to explain this to Aaron several times as he kept referring to it as my “offer”. When he took a closer look at the details he tried to explain not all customers are eligible for the discounts listed. I asked where that was stated. He couldn't provide an answer. He told me I would need to come to the dealership to complete the paperwork and pick up the vehicle. I explained to him his website stated we have the option to complete the purchase online and have the vehicle delivered to us and that the sales person we had spoken to the previous day even told us he would be the one delivering the vehicle and we would sign the paperwork in our driveway. Aaron responded that could be done but there'd be an additional charge to do that. Again, nowhere on the website does it state there's a charge for this service. Aaron also stated part of the difference in price was due to “dealer accessories”. He told me he'd go to the vehicle and check what accessories had been added and that I'd have the option to have them removed. During our second phone call,he brought up the dealer accessory charge (never mentioned what the accessories were). I told Aaron I wasn’t interested and would like them removed. Aaron responded it would cost $250 to remove the accessories and we'd still have to pay for them since they were already paid for by the dealership. So instead of being able to remove them as promised during the earlier phone call now it would cost even more to have them removed. I was told one thing during the first phone call and then told something completely different during the subsequent phone call. I was placed on the phone with another sales manager, Matt, who continued to argue the price and discounts provided by their website. I told him all I wanted to do was purchase this truck, which I had confirmed was on the lot and available, for the price provided by their website which only allows me to enter cash down and finance terms. Everything else is automatically provided by their system. I understand taxes are estimates and tag and title are added on and was agreeable to paying those but I wasn;t inclined to pay the additional $1900 they were trying to add to the price offered on their website. Matt explained there were disclaimers on the website stating there could be additional charges. I told him I hadn't seen such disclaimers and asked him where they were. He responded he was sure they're somewhere on the website but couldn't provide the exact location of this information. I looked through the website for these disclaimers before clicking the submit button and since speaking with Matt and still cannot find them. So basically, I went onto the Dale Jr. website, completed their online purchase steps, entering only the cash down amount and finance terms, and clicked submit. I didn't try to haggle the price of the vehicle down anymore than it was already advertised at because I thought that was a great deal. At one point one of the staff tried to place the blame on GM and their restrictions with the dealers. This experience has turned me away from Dale Jr. Chevy and GM.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach... out to our General Manager, Jason Goss at 614-565-7763. We look forward to hearing from you soon.

  • 3.0 out of 5
    April 13, 2020

    Repair department still has not fixed my brand new cars squeaking breaks.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach... out to General Manager, Jason Goss at 614-565-7763. We look forward to hearing from you soon.

  • 5.0 out of 5
    April 3, 2020

    Excellent service.. keep up the good work. .........................

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello James Louis Gay, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

  • 5.0 out of 5
    March 2, 2020

    Pleasant employees and atmosphere service was great employees had smiles

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Mary Watson Lewis, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

  • 5.0 out of 5
    February 25, 2020

    Great experience I enjoyed working with Andrew Griffie

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Rhone Francis, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

  • 2.0 out of 5
    January 20, 2020

    Not well at all. Had to wait after car was dropped at 12:00. I returned at 4:45 to pickup my car and it was ready after only needing an oil change.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Fredrick Joel Johnson, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less t...han satisfactory. Your feedback helps us improve, so thank you for taking the time to let us know how we did. We appreciate you bringing this experience to our attention.

  • 5.0 out of 5
    December 12, 2019

    if you are looking to purchase a new or used vehicle this is the place to go! Ask for Tony degeorge. his professionalism and personality make it a pleasure... to actually buy a car! listened to your needs, price range and made no effort to pressure you into purchasing. would definitely go to this dealership again and I live 3 hours away

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Renay Fl, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Dale Earnhardt, Jr. Chevrolet.

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