Meet Tafari Redd

So, I'm sitting here in the waiting room of the service department. Was told it would take an hour. Nothing was mentioned to me when I made my appointment about having to have a 185 $ diagnostic completed. Taken off your final bill IF you EVENTUALLY get your repairs done here. Which I've been informed will be discussed and scheduled after diagnosed. So my one hour appointment has now turned into a FUBAR event. And now I get to reschedule at least the next 2 weeks worth of appointments. Great job scheduling us suckers in! Maybe offer some Vaseline with the check in service though.

Our 2007 Hyundai Azera had an issue with the key assembly that required a new part be installed, which necessitated new keys. The car was towed from Thomasville to Tallahassee on December 13, 2024, and we finally picked it up today, April 11, 2025. Why did it take 4 months? I would love to know the answer to that question but no one in the service department there is willing to answer it. The first two months were taken up with holiday delays (Christmas, New Year's) and then an issue with the part which, by the way, they told us they couldn't provide: my husband had to Google the part, purchase it, and take it to them to have them install it. The part was finally installed successfully on February 14. On that day, the mechanic told my husband that the new keys required a unique PIN code that he was told had to come from Hyundai support in Korea. He advised us that it could take up to 5 business days to receive the code, so we didn't reach out to them for an update until February 21. At that time, we were told that they still hadn't received a callback. When we requested that they reach out again to Korea, they told us they had to wait. This went on for 5 increasingly frustrating WEEKS until we finally contacted Hyundai's Consumer Affairs and filed a complaint. Less than 90 minutes after Werner received the initial call from our support rep at Hyundai, my husband received a text saying that the car was ready to be picked up. Coincidence? I think not! When we picked up the car today, I asked why 6 weeks had passed as we waited for them to get the code only to suddenly get it on the very same day that the Consumer Affairs support rep called them. Tafari said it was just coincidental and that they had been repeatedly calling to get the code and they finally were just able to. To add insult to injury, they charged us for 5 hours of labor when I'm guessing they **might** have performed 3. The service manager magnanimously gave us a $100 discount which doesn't even amount to 1 billable hour. A 1-star rating is generous for this dealership's service department. {It remains to be seen whether the quality of the work that was done was good; my husband said the mechanic that installed the key assembly was extremely nice and seemed genuinely interested in explaining what had been done. This was the ONLY positive part of this 4-MONTH fiasco.}

Tamari always takes great care of me. Fast friendly service every time i call me!

I received great service from Mr. Tafari Redd. The work was done timely and professionally.

Tafari Redd took great care of me and my Sante Fe from start to finish!

Always a great experience when I go to this Hyundai dealership. Tafari Redd is my go to person. He’s always been helpful and seems to care to make sure my needs are met. Thank you for always making sure my car is taken care of… from the oil changes to the engine. This is my only transportation and with me having kids and working I am always on the go.

Tamari Redd was very helpful and knowledgeable about my situation. My car was handled in an efficient timely manner.

The employees at Hyundai Warner is very professional They friendly and they work well with each other. As far as I seen they’ll make sure your vehicle is inspected. They keep you updated on the service that have been done to your vehicle. Why are you wait or where you leave? I will recommend them to friends and family best dealership in Tallahassee, Florida

I was greeted when I arrived. Service was super fast. I even received updates on my vehicle

I came in with a flat tire unexpectedly. The service tech didn’t even hesitate to do everything he could to take care of me. He even arranged a ride-share for me so I could return to work and paid for it! Top-notch service!