Proctor Acura

Horrible service and communication. Bought a certified used vehicle that came along with warranties, came in to get work done to the Rims due to the cover I had. First time I was turned away because I was told they do not work on tires and rims - so I left and tried to find out more about the warranty we purchased. Second time I was turned away because they told me that they could do tires and rims but needed to wait for the part to be ordered and they did not have loaner cars (they never have any loaner cars available) - so I set an appointment a couple of days later to come back. Third time I was turned away after waiting 7 HOURS in the lobby to tell me they needed authorization to get it fixed. My appointment was at 9am…. At 4:15pm I called to asked the service staff how much longer I had to wait - only to find out that my initial request to replace/fix my rims was still not done. Not only that, service manager AJ, who I spoke with earlier today, did not bother telling me he left for the day. My blood is still boiling from the lack of communication and accountability from this staff.

There was a car at Proctor listed on cars.com. Spoke with Gene twice last week and again this morning to confirm the car was still available. He assured us that it was. Drove over 3 hours one way to find out the car was sold at auction LAST WEEK!!! If the car is gone, the car is gone. Not a big deal. But when you bald-faced lie to people just to get them in the door. The ethics are questionable. I can assure you, we will never darken their door again

I contacted the dealership about a used vehicle listed on cars.com and received a prompt reply that it was indeed on site. I setup an appointment, the vehicle was pulled up next to the building and was ready to test drive. The salesman was very courteous, applied no pressure for me to decide, and made phone calls to verify questions I had concerning the vehicle's options. The sales manager provided a quick trade-in value that matched my own research. The buying process took quite some time but that seems to be normal now. The vehicle I bought was gassed up and detailed during that time. Thank you Robert for outstanding sales service.

Did not buy, but a very friendly staff. Not pushy!

First, I love my used car that I purchased from this dealership. However, I had a concern with this vehicle and had a horrible experience with Myron. He was awful with the way he spoke to me going as far as laughing at my concern and saying "There's not a whole lot I can do about this!" Based on this alone, I would never recommend this dealership to anyone.

I have continuously had amazing customer service experience unlike I have ever experienced at Proctor Acura. My value as a customer is shown through their hospitality. I am new to Acura. I previously owned 6 Accords before converting. During my first service experience Tony showed me around the service area so I would know the section locations as well as the lobby area. He provided me with his card so I can call him whenever I needed a question asked. While my car was being serviced it was noted that a nail was in my tire. Tony called me to explain and let me know the cost. I okayed the cost of my tire repair, but he later called me back and said further examination revealed that it was actually a screw and it was not embedded in my tire (it was within the tread), so there would be no need to charge me for a repair that was not needed. That really said a lot about the integrity of Tony and the dealership. Arranging my service with Tony is always easy and whether I need a shuttle ride, or choose to sit in the lobby, or if he provides me with a loaner vehicle it is always hassle free. I also love the coupons they send out monthly. They are good reminders of various services I may need to have and the savings from the coupons have truly come in handy! Having these types of experiences eliminate me dreading to get my car service. If nothing else it only guarantees that Proctor Acura will always have me as a loyal customer. Octavius R. Jackson, M.Ed. Acura TL Owner

one of my best car buying experiences ever the people were friendly truthful and made my purchase with them fast and hassle free would recommend them to all my friends

Proctor Acura was awsome. Makes my buying car out of state was so simple and worry free. Thanks for a 5 star service guy keep up the good work

I have a 2006 Acura TL and taking my car in for oil changes or service at proctor Acura is always a pleasant experience. The service center managers are both terrific and understand the residual value of excellent customer care. Charlie and Ron are the best!