Thoroughbred Ford of Platte City

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3.7
(155 reviews)
Visit Thoroughbred Ford of Platte City
Sales hours:
Service hours:
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Service Sales
Monday 7:30am–6:00pm 8:30am–8:00pm
Tuesday 7:30am–6:00pm 8:30am–8:00pm
Wednesday 7:30am–6:00pm 8:30am–8:00pm
Thursday 7:30am–6:00pm 8:30am–8:00pm
Friday 7:30am–6:00pm 8:30am–6:00pm
Saturday 7:30am–1:30pm 8:30am–6:00pm
Sunday Closed Closed
New (816) 873-8328 (816) 873-8328
Used (816) 873-8270 (816) 873-8270
Service (816) 873-8579 (816) 873-8579

Inventory

See all 81 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2013.
Welcome to Thoroughbred Ford Platte City! Located in Platte City MO Thoroughbred Ford Platte City is proud to be one of the premier dealerships in the area. Platte County residents. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Thoroughbred Ford Platte City a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place. Call 888-415-3674 for your No-Obligation Internet Price Quote from our Internet Department.
Don't just buy a car Own a Thoroughbred!

Service center

Phone number (816) 873-8579

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–1:30pm
Sunday
Closed

Reviews

3.7
(155 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Awesome dealership.

Awesome dealership. Goes above and beyond to make sure you get what your after. Brandon was a pleasure to work with as always

2.0

F150 oil change

Charged me $10 for a cabin air freshener I didn?t authorize that was nauseating and had to drive with windows open for two days to get smell out. Oil leaked out on garage floor after oil change. Evidently was tightened properly

Dealer response

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (816) 858-3777 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

1.0

Service - worst experience of my life.

Worst experience of my life. They do not care about people. My car breaks down and they diagnose the vehicle incorrectly. They charge $5000 for the repair, which is pretty darn close to the value of the vehicle, and say it's all fixed up. My car begins to have the same problems as before less than 30 minutes after picking it up and "they can do nothing for me because they fixed their diagnosis and cannot predict the future." The parts they replaced work great, unfortunately it didn't make my car run and they refuse to do anything to help unless I can pay $7000 for the new diagnosis. Honestly ridiculous. I didn't even mention the part about being dragged along for weeks as if they cared, acting like they wanted to help and were doing everything they could while my family struggles to make life work without the vehicle in hope they would DO SOMETHING! Or the fact that I was lied to so they could drag me along more when they already knew they were going to do nothing to help my family. Do not use the service here.

Dealer response

Hi Travis, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (816) 858-3777 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

1.0

Worst experience of my life.

Worst experience of my life. They do not care about people. My car breaks down and they diagnose the vehicle incorrectly. They charge $5000 for the repair, which is pretty darn close to the value of the vehicle, and say it's all fixed up. My car begins to have the same problems as before less than 30 minutes after picking it up and "they can do nothing for me because they fixed their diagnosis and cannot predict the future." The parts they replaced work great, unfortunately it didn't make my car run and they refuse to do anything to help unless I can pay $7000 for the new diagnosis. Honestly ridiculous. I didn't even mention the part about being dragged along for weeks as if they cared, acting like they wanted to help and were doing everything they could while my family struggles to make life work without the vehicle in hope they would DO SOMETHING! Or the fact that I was lied to so they could drag me along more when they already knew they were going to do nothing to help my family. Do not use the service here.

5.0

Gail Stewart

New to town great place to buy a car. Jason and I think it was Mark where very helpful and polite.

Dealer response

Hi Brandon, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

4.6

Dean is good. Last appt took longer than proposed -...

Dean is good. Last appt took longer than proposed - Supposed to be ready by 2:00 - was almost 6:00. Stuff happens.

1.0

My son’s car needed warranty repair. He took his car...

My son’s car needed warranty repair. He took his car there almost 2 weeks ago and they still haven’t finished it! Bet if he was paying for it they would have it done. xxxx poor service and no communication from them at all! Shame on you!

5.0

Great Dealer service and they always take good care with...

Great Dealer service and they always take good care with what you want done in service. Great explaining on what they recommend. Lisa was great with explaining to me bill and checking me out to pay . Thanks

5.0

Always friendly and try to help any way they can. Very...

Always friendly and try to help any way they can. Very nice people working there. Good, good, good, good, good, good, good, good, good, good,

4.8

Eric the service manager, Toby the parts manager, Mike...

Eric the service manager, Toby the parts manager, Mike the general manager always treat me with the upmost respect, I have nothing but good things to say about them. Aslo, the mechanics in the shop, esspecially Johnny and Chris are the best.

See all 155 reviews