Reviews
This dealership cares about their customers, They have
This dealership cares about their customers, They have Quality & the listen to their customers. Bravo
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being our customer, we appreciate your kind words!
Very professional, friendly, respectful,helpful,
Very professional, friendly, respectful,helpful, knowledgeable, customer service is excellent from the parts department to service department and technician's.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words for our staff, we appreciate it!
Great speedy service.
Great speedy service. I would recommend them to anyone needing their vehicle serviced.. 👍 👍..a a
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being our customer, we appreciate your kind words!
The wait was 3 hours long for an oil change despite
The wait was 3 hours long for an oil change despite making an appointment in advanced through service website. After leaving service center, the tire pressure alert came on and the rear passenger side tire was missing the tire cap. The service agent that does the check in was very nice and try to do as much as he could but the actual service was delayed due to high volume. I made an appointment for 9:30am. I got to the service center 45 minutes before my appointment and did not leave the center until close to 12:00pm.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Matthew was great help.
Matthew was great help. He had us in our new car in 2 days and was a joy to work with. His knowledge about the competition was strong.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words for Matthew. Congratulations on your new vehicle!
Not happy with the service department
I made an appointment to change the driver's side front strut after 3 hours i was told didn't have the part, made another appointment after 2 and a half hours I was told they didn't have the driver's side strut they ordered the passenger side strut. Next appointment they finally got the driver's side strut in and they changed me 3 times the labor on the estimate
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback about your experience with service because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jeanine Maurer Service Manager jmaurer@hondaofbaycounty.com
They told us our problem was fixed and to come find out
They told us our problem was fixed and to come find out they hadn't even started the job.. found this out when there was oil still leaking in the spot that was supposed to be fixed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback about your service visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jeanine Maurer Service Manager jmaurer@hondaofbaycounty.com
Car maintenance excellence
Even though the location was very busy they were able to get my Honda serviced and performed an inspection with a detailed report in an hour. I was able to enjoy snacks and beverages while watching television at the facility lounge. The price is always reasonable for service when I visit, other locations would charge me at minimum double the price of what I pay here. Jeremy went over the report with me in detail and helped with any questions I had. My first choice for servicing my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. Honda of Bay County looks forward to the pleasure of assisting you again and as always, we appreciate your business.
Service
After a mixup with the requested services and miscommunication, they made it up to us and were very nice and understanding. Any other time they have been amazing
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Very disappointed in delivery of the vehicle and
Very disappointed in delivery of the vehicle and especially 2 weeks in advance time needed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback about the delivery of your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Aaron Gilliland Sales Manager agilliland@vwofpanamacity.com