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Garrett Motors

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (127 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (127 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Garrett Motors from DealerRater.

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best experience ever

Pablo was great very respectful, the whole entire staff was very nice. upfront about everything no hidden fees or promises. great place to buy a car truck or suv.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Experience!!!

The staff was very helpful and great to work with! See David Guanajuato he is very knowledgeable and great to work with. He was very helpful with questions even after the purchase of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professionalism

If you're looking to make an easy car purchase, go see Elizabeth Nixon at Garrett Motors in Coolidge Arizona she was very professional she made me feel welcomed. Great salesman!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Garrett Motors

Great place to get your next car. Staff is very friendly and helpful and you won't get pressured into buying something you are not truly happy with. Ask for David, he is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Superior Service

Awesome people and professional service. Liz really knows what she is doing. She is extremely personable and shows that she cares for her customers. She does what she can to get you into the vehicle that you want. I recommend you go and ask for Liz when you are ready for your next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Friendly & knowledgeable staff!

Garrett Motors in Coolidge is the only place I will go to purchase a vehicle! Liz was amazing from start to finish. Best customer service I have EVER received from a car dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Phenomenal employee

Marcus Hernandez sure knows how to "roll out the red carpet" for his customers! I can always get my car in right away when it's convenient for me, have a loaner waiting for me to drive and am informed of any issues while my car is being promptly serviced. Marcus is friendly, helpful and knowledgeable. He is a perfect example of how service to customers should be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Yolanda

Sales person was very helpful when my daughter purchased, her car. And took our car for service they were also wonderful . I will recommend them to friends and family members.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Nightmare

Horrible Big mistake Backwards loan Car less than a year old and I still owe five year payments and put 4 thousand in repairs already. Never again! Plus was supposed to fix AC and kept blowing me off. Looked like trustworthy people but I got fooled.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.
Dealer response

We are very sorry to hear that this was your experience with us. We would love to assist you with this and try to help, but we would need a little more information from you in order to do so. If you could please call us at 520-723-5401 and ask for J.D., we would love to get to the bottom of this, as we haven't had a salesperson named Frank in over 10 years.

Worst Car Buying Experience Ever

I would love to leave a good review here- I hoped to when buying from Garrett Motors. However, this has been the worst car buying experience of my life. We have had the car now for almost 2 months and it has been nothing but problems. Three days after purchasing the car the headlights stopped working (the wiring was completely stripped) and we had to spend over $500 (just parts) to replace them, my husband doing the labor. When we spoke to Chris about this he told us he had no way of knowing, but proceeded to tell us this is a common problem with these cars. Wow. Thankfully my husband can work on cars, because we would have spent the amount we paid for the car and more in all the repairs we have done. Here is a list: all seals on doors, pins inside doors, and doors had to be completely reassembled due to excessive rattling, new battery right after purchase as well as the headlights, new alternator (left us stranded), and a leaky oil gasket on the engine, new wipers, new large plastic piece under the windshield was shredded. All together we have spent a a couple grand just in parts! My husband has had to work on the car for hours. Now, the AC has a terrible smell, and the "treatment" that was done to the leather before we bought the car is peeling off. Just sad. I would like to think these are normal repairs, but I have had several German cars with high miles that ran like tanks and never had these problems or left me stranded. I think they knew that many things were about to crap out on this car and just wanted to get rid of it. When we called to try to work out the problems after one phone conversation our calls were ignored. All I can say is in business you reap what you sow and they definitely sowed some bad seeds. I will never recommend this place to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We are very sorry to hear that this was your experience with us, as we always strive to take the best care of our customers as our 80 year history shows. We would like to try and help you with this, and if you could call (520)723-5401 and ask for J.D. we would be glad to. It sounds like you guys purchased a German car from us, and we honestly haven't sold a lot of them recently. In order to better assist you, I would love to hear from you so that I can help remedy this situation as best as I can.