Keffer Kia

Amazing Service Department!! Excellent customer service and quality routine maintenance and repair work. Customer care is first at Keffer Kia

Take your calculator and lawyer was told one price and charged another 995.00 more did not notice at signing also was charged for clean finish 231.00 that I did not ask for Tim Burke,Gerald Bennett and Morris the salesperson show you what they want you to see ,sent emails and phone calls but no resolution so far I have photos of the sale price 65 year old female retired nurse

Take your calculator and lawyer, was told one price and charged another 995.00 more did not notice at signing also was charged for clean finish 213 .00 that I did not ask for .Tim Burke ,Gerald Bennett and the salesperson Morris show you what they want you to see 65 year old retired female nurse Many calls and emails but no resolution

wasn’t buying a car that night. The next day I found the same car at a different dealership, I inquired about it to see if it was still available and it was. I asked what their best deal was and with all the fees that Keffer Kia added this other dealership was almost $5,000 cheaper then Keffer. Keffer Kia called me a few hours later but it was a completely different person than the night before. I explained the deal the other dealership gave me and he could only offer me the same car but for $2,000 more than the other dealership. I declined, then the original manager who I spoke with called to tell me I was being “scammed”, the other dealership was “taking advantage of me”, they were just trying to get me in the door and they were going to jack up the price. He offered me a used 2025 Kia Sportage for the price I was getting a New 2026 SX Prestige. When I said no he said “well you talked to use first” Just felt very pushy and negative when other dealerships where I test drove other cars at congratulated me for buying a new car, even places that don’t sell kia’s where nice when I told them what I had purchased. Unlike Keffer.

My son purchased a Kia Sorrento from Carvana 07/24. The engine failed on 05/30/25. We were told that there was a Service Bulletin for a "KSDS" repair that had not been done and because of that, Kia would not replace the engine. There would have been no way for us to know that the Service Bulletin existed or that it had not been done. We obtained the service records for the vehicle and realized that it had been in the Service Dept. at Keffer Kia on TWO occasions (10/23/2018 and 11/12/2018) The service bulletin was issued in July, 2018. We did not own the vehicle until 2024. When the vehicle was at Keffer Kia to be serviced, they Failed to do the repairs. There was no way for my son to be aware of the Service Bulletin or that Keffer Kia failed to make the proper repairs when it was in their service dept. We had to contact Kia Corporate office to get a response. They informed us that Keffer Kia should be responsible for the repairs, but because Keffer Kia is an independently owned dealership, they do not have the power to make them do the right thing. Hayden, at Keffer Kia told us that the Service Bulletin must have been over looked "or something like that." It has been 6 months. My son continues to make payments on a vehicle with no engine because Keffer Kia will not act responsibly.

Excellent communication. Found exactly the car I was looking for. Buying process was quick and easy. Logan, Rocky, Courtney, and Mike all did a great job!

First let me tell you about their customer service. Morris Bowman was very knowledgeable of connecting my needs to my vehicle. He has a great support team and if you have a friend in need Morris bowman and his team at Keefer KIA are you friends in deed..!! Hurry!!

Basically they are legalized con artists. If you're going to get screwed over by a car dealership, at least make it a Toyota dealership. For their product will stand a test of time. Kia will not

Took 2017 Kia soul to have check engine light diagnosed because I had a code for O2 sensor. I had just gotten one replaced at another service center and it wasn’t working. I went with to the dealership with one code. When I pick my car up, it was driving differently from how I bought it .the dealership.I took imy 2017 Kia to a parts store to see why my car was misfiring and wasn’t working properly. I was told that I had six codes and my car was running like a truck. I called the lady at the service department was told she would have the manager call me on Monday. I haven’t heard anything back from them yet.I was given a price for over $8000 of things that needed to be done to my car. Now my car is driving like a truck and I just drove it to Raleigh on last week with none of the problems. My check engine light was just staying on now is flicking. I was told they used the code machine to see what was going on and they just drove it. I had serval other things done at another repair shop and was told that the parts from Automotive shops wouldn’t work on Kia. Now mind you I only wanted to see what was going on with 02 sensor and my car is driving worse than when I drove it there. I have never been more disappointed and I brought my car new in 2017.. I just wanted to see what was going on. I believe they did something to make it have 5 additional codes I have proof showing that I only had one code which I bought it to the dealership in Mooresville.

This review is for Juan (sales), sales manager, and finance manager. They listened, repeated to assure they understood what was said, and provided the service in alignment with the information provided. I have no complaints. This is my first Kia.