Keffer Kia

Bought a 2018 Kia Optima on June 28. I did not realize that the down payment had to be cash so I was going to leave and maybe come back once I had enough... cash in checking to finish the deal. Well, the finance guy and the salesman promised to pay the fees associated with the cash advance from my credit card. That was 6 weeks ago. I have gotten several different replies - including " I will get right back to you." Ha, Ha. I like my car but DISLIKE the fact I was lied to and manipulated to help them finish a monthly and quarlerly quota. It makes you want to buy a car over the internet more and more.

Eddie Johnson was great, they even fixed my radio that was out of warranty. Sue McCloskey. I would highly recommend them to a friend. Eddie Johnson called... and followed up after the sale at least twice to see if everything was ok. I have never had a car dealer do that.

We enjoyed our buying experience with Harmonica Jim. Loved his jazzy little tunes.

The service department is the worst at this location, they like to jurk people around, they do not like to honor their warranty at all, every time I... went to them they act like I am crazy, I took my car there a few years after I got the car and my car had a shortage in my radio & the horn only worked sometimes, I told the man that I didn’t want to have an electrical issue when it got older and he said that everything checked out fine, it didn’t check out fine I still have trouble with my horn and now I am having trouble with my transmission and every time I call they say that someone would get back to me, well they never did then I went on line to make an appointment and when I got to the appointment part there were some appointments on Saturday and when I went to click on a time there was no appointments, the lady on line asked if she could help me and when I told her when I could bring my car in she sent me a message back and it said that she couldn’t make an appointment for 24 hours then sent me a website to set it up!!! Well that was a wast of my time!! One upset customer!!! I am not sure with whom I spoken with there were several I hit a name because that was the only way that I could summit my review

I purchased my car from keffer kia almost two years ago (wonderful experience) and I regularly take my car back there for maintenance (oil changes, tire... rotation, etc). I have never had a bad experience with the keffer kia service department. They are always fast and thorough with servicing my vehicle. They continuously make me feel like a valued customer and I have never felt like they were trying to pressure me into unnecessary repairs/services.

The staff && process was smooth && pleasant. Great service very understanding. Took my wants and made it happen. I recommend this place... to anyone. Being a woman and buying a car dealerships often try to take advantage of you but not this place.

I couldn’t be happier with the service.The sales rep was delightful no ridiculous back and forth haggling occurred. The financial agent was as easy as... they come. I am so bad with names or I would have put it in this review. all I can say is that I would 100 percent but again and I look forward to renewing another vehicle when this lease is up. Thank you all for making this an Effortless transaction.

How would you react if your single, 75 year old mother-in-law told you she’d bought a new car? How would you react when you discovered she was waiting... for a routine oil change on her perfectly good car when she was preyed upon by the dealer? How would you react when you saw the contract and realized she’d been charged a higher than earned interest rate, low balled on her trade in, been charged full sticker price, sold gap insurance, sold an extended warranty, and put into a 75 month contract? How would you react when you found out that preying on the elderly is completely legal and that the trusted dealer showed no remorse? How would you react, where would you turn? Beware, this is what absolutely happened at Keffer Kia in Mooresville. This is what salesman Eddie Johnson, GSM Greg Armstrong, and Finance Director Michael Johnson believe is acceptable behavior.

Staff, sales division and finalizing the entire process was excellent The dealership is professionally managed and a well maintained facility I can only... recommend to anyone looking to purchase a car

Great people to work with service and sales people are knowledgeable friendly staff would definitely encourage friends to buy from this dealership great... cars great staff