Reviews
I was in desperate need of a vehicle.
I was in desperate need of a vehicle. I was recommended to try Keffer by my family. As soon as we pulled in the parking lot, we were immediately greeted by Rudy, our car salesman. He worked diligently to find the car I’ve always dreamed of. Thanks to Rudy, his manager Min, and the team, I was approved for my 2025 Kia K5!! I love my car and I will always do business with Keffer Kia.
I was in desperate need of a vehicle.
I was in desperate need of a vehicle. I was recommended to try Keffer by my family. As soon as we pulled in the parking lot, we were immediately greeted by Rudy, our car salesman. He worked diligently to find the car I’ve always dreamed of. Thanks to Rudy, his manager Min, and the team, I was approved for my 2025 Kia K5!! I love my car and I will always do business with Keffer Kia.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
starting working through recommended services.
starting working through recommended services. second one was axel due to leaking oil. asked if this would fix noisy bumpy ride and was advised yes it would. that was a lie. repair was quoted at 1100 and ending up being 2500. after i left i realized the repaid didnt actually address the original issue. now im out 2500 on something i didnt need right then. dont get your work done here. move along.
starting working through recommended services.
starting working through recommended services. second one was axel due to leaking oil. asked if this would fix noisy bumpy ride and was advised yes it would. that was a lie. repair was quoted at 1100 and ending up being 2500. after i left i realized the repaid didnt actually address the original issue. now im out 2500 on something i didnt need right then. dont get your work done here. move along.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
BEWARE!
BEWARE!!! I purchased a Kia Sportage two years ago with an extended warranty, It has been well maintained with records. All of a sudden it started shaking so I took it to a mechanic and it needs a new motor. He said that it probably had this problem when I bought it. I am still making payments on this vehicle. My daughter purchased a Nissan Altima from there a few months later after I purchased mine. Four months after she bought it the transmission went out, and she is still making payments. So we both have vehicles that can't be driven and still making payments on. The transmission is $5,000 and the motor is $6,500. My daughter lost her job because of the lack of transportation and I have to rely on other people to take me back and forth to work. So if you want reliable transportation then do not purchase anything from Keffer Kia Mooresville.
BEWARE!
BEWARE!!! I purchased a Kia Sportage two years ago with an extended warranty, It has been well maintained with records. All of a sudden it started shaking so I took it to a mechanic and it needs a new motor. He said that it probably had this problem when I bought it. I am still making payments on this vehicle. My daughter purchased a Nissan Altima from there a few months later after I purchased mine. Four months after she bought it the transmission went out, and she is still making payments. So we both have vehicles that can't be driven and still making payments on. The transmission is $5,000 and the motor is $6,500. My daughter lost her job because of the lack of transportation and I have to rely on other people to take me back and forth to work. So if you want reliable transportation then do not purchase anything from Keffer Kia Mooresville.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
BEWARE!
BEWARE!!! I purchased a Kia Sportage two years ago with an extended warranty, It has been well maintained with records. All of a sudden it started shaking so I took it to a mechanic and it needs a new motor. He said that it probably had this problem when I bought it. I am still making payments on this vehicle. My daughter purchased a Nissan Altima from there a few months later after I purchased mine. Four months after she bought it the transmission went out, and she is still making payments. So we both have vehicles that can't be driven and still making payments on. The transmission is $5,000 and the motor is $6,500. My daughter lost her job because of the lack of transportation and I have to rely on other people to take me back and forth to work. So if you want reliable transportation then do not purchase anything from Keffer Kia Mooresville.
BEWARE!
BEWARE!!! I purchased a Kia Sportage two years ago with an extended warranty, It has been well maintained with records. All of a sudden it started shaking so I took it to a mechanic and it needs a new motor. He said that it probably had this problem when I bought it. I am still making payments on this vehicle. My daughter purchased a Nissan Altima from there a few months later after I purchased mine. Four months after she bought it the transmission went out, and she is still making payments. So we both have vehicles that can't be driven and still making payments on. The transmission is $5,000 and the motor is $6,500. My daughter lost her job because of the lack of transportation and I have to rely on other people to take me back and forth to work. So if you want reliable transportation then do not purchase anything from Keffer Kia Mooresville.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I got to observe as an outsider just how they treat their
I got to observe as an outsider just how they treat their customers. Scheduled appointment disappeared off of their schedule. (I was there when he scheduled appointment). Because he was adamant about the appointment they threatened to call the law. Service girl at the desk over reacted, instead of trying to see customers point of view in this situation, after driving an hour to get it serviced. Did not have adequate automotive service technicians working on a Saturday. Did absolutely nothing to correct the issue. No name tags, no obvious way to know whom was an employee. Jeans and long sleeve T-shirt for attire. Very unprofessional in attitude, and dress. He has an oil change service plan, and they are not honoring it. And the recalls he took the car in for are still not corrected. Asked management to call him, and a week later still no phone calls. I would take my business to another Kia!!!
I got to observe as an outsider just how they treat their
I got to observe as an outsider just how they treat their customers. Scheduled appointment disappeared off of their schedule. (I was there when he scheduled appointment). Because he was adamant about the appointment they threatened to call the law. Service girl at the desk over reacted, instead of trying to see customers point of view in this situation, after driving an hour to get it serviced. Did not have adequate automotive service technicians working on a Saturday. Did absolutely nothing to correct the issue. No name tags, no obvious way to know whom was an employee. Jeans and long sleeve T-shirt for attire. Very unprofessional in attitude, and dress. He has an oil change service plan, and they are not honoring it. And the recalls he took the car in for are still not corrected. Asked management to call him, and a week later still no phone calls. I would take my business to another Kia!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Absolutely no customer support after the sell of a 2022
Absolutely no customer support after the sell of a 2022 Kia Forte and now Keffer Kia is withholding money from a canceled Service Contract that was submitted on 03May to Tim Burke and with multiple phone calls to Tim Burke and Lorie Armstrong with no response as of 16Aug. I live 3 1/2 hours away and made the drive with the dealer promising to fix everything on 10Jun and still no resolution or check has been cut. Just check out the other reviews on Keffer Kia and take your business elsewhere. If management cares, feel free to get in touch with me. Next step is small claims court.
Absolutely no customer support after the sell of a 2022
Absolutely no customer support after the sell of a 2022 Kia Forte and now Keffer Kia is withholding money from a canceled Service Contract that was submitted on 03May to Tim Burke and with multiple phone calls to Tim Burke and Lorie Armstrong with no response as of 16Aug. I live 3 1/2 hours away and made the drive with the dealer promising to fix everything on 10Jun and still no resolution or check has been cut. Just check out the other reviews on Keffer Kia and take your business elsewhere. If management cares, feel free to get in touch with me. Next step is small claims court.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst service department I’ve ever been to.
Worst service department I’ve ever been to. Even with an appointment you wait hours on routine maintenance
Worst service department I’ve ever been to.
Worst service department I’ve ever been to. Even with an appointment you wait hours on routine maintenance
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Michael Karimian was an excellent resource at the
Michael Karimian was an excellent resource at the dealership tonight. We appreciated his patience and his level of helpfulness was top level. An excellent asset to the business!
Michael Karimian was an excellent resource at the
Michael Karimian was an excellent resource at the dealership tonight. We appreciated his patience and his level of helpfulness was top level. An excellent asset to the business!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I brought a brand new 2022 Kia Sorrento on December 30,
I brought a brand new 2022 Kia Sorrento on December 30, 2022 my check engine light came on December 2023 took it in for service. They fixed it March 24 check engine light came back on again took it in to get it serviced after the car was serviced. Someone left my car and drive and it drove into something messed it all up. They set up appointment for me to bring it back in and get it fixed in April 2024 I had damages to the door on the driver side panel on the driver side, the hood, the bumper and the grill they kept my car for almost 2 months they gave me a Kia soul to drive. I Uber and Lyft part time and was unable to drive for two months, I got my car back. It’s not fixed properly and I lost wages. I’ve asked for the insurance companies number and name so that I can report a claim not only have depreciated value. I gave Kia a check and paid them for my car. I now owe my bank $34,000 for a car that’s depreciated because of this incident around 20,000 in most cases I would think that a dealership would buy the car back or at least upgrade me to a different car I didn’t ask for these things. I just asked for my car to be fixed properly and to recoup loss wages and the difference of the depreciation value I was offered to oil change and tire rotation and then was told that if I took my car to certified place to get my oil changed and tires rotated that it may cancel out on my warranty and how crazy does that sound the crazy part about this whole thing This is my second car from this dealership both cars were new to the owner, my apologies because I’m sure you have no clue as to why I’m writing this review I would have rather talk to you directly or to someone in your corporate because I do know that mistakes happen and accident happen but because of the lack of your team this needs to be known publicly Just in case you need to know who I am, my name is Regina Martin The question is why have my engine light came on twice on a brand new car and why was the incident not reported or even shown on the car facts history all incident are supposed to be reported If I had done these damages and they had to be sent off and fixed, it would have definitely been on that facts History I think that this is a dishonest incident and should have been reported to your insurance company I want to see how this review is going to be handled from this point Your service team have all my information emails and telephone number let’s see how we can solve this problem for a better review
I brought a brand new 2022 Kia Sorrento on December 30,
I brought a brand new 2022 Kia Sorrento on December 30, 2022 my check engine light came on December 2023 took it in for service. They fixed it March 24 check engine light came back on again took it in to get it serviced after the car was serviced. Someone left my car and drive and it drove into something messed it all up. They set up appointment for me to bring it back in and get it fixed in April 2024 I had damages to the door on the driver side panel on the driver side, the hood, the bumper and the grill they kept my car for almost 2 months they gave me a Kia soul to drive. I Uber and Lyft part time and was unable to drive for two months, I got my car back. It’s not fixed properly and I lost wages. I’ve asked for the insurance companies number and name so that I can report a claim not only have depreciated value. I gave Kia a check and paid them for my car. I now owe my bank $34,000 for a car that’s depreciated because of this incident around 20,000 in most cases I would think that a dealership would buy the car back or at least upgrade me to a different car I didn’t ask for these things. I just asked for my car to be fixed properly and to recoup loss wages and the difference of the depreciation value I was offered to oil change and tire rotation and then was told that if I took my car to certified place to get my oil changed and tires rotated that it may cancel out on my warranty and how crazy does that sound the crazy part about this whole thing This is my second car from this dealership both cars were new to the owner, my apologies because I’m sure you have no clue as to why I’m writing this review I would have rather talk to you directly or to someone in your corporate because I do know that mistakes happen and accident happen but because of the lack of your team this needs to be known publicly Just in case you need to know who I am, my name is Regina Martin The question is why have my engine light came on twice on a brand new car and why was the incident not reported or even shown on the car facts history all incident are supposed to be reported If I had done these damages and they had to be sent off and fixed, it would have definitely been on that facts History I think that this is a dishonest incident and should have been reported to your insurance company I want to see how this review is going to be handled from this point Your service team have all my information emails and telephone number let’s see how we can solve this problem for a better review
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I would never recommend this dealership to anyone.
I would never recommend this dealership to anyone. They will con you and make you feel like they have your best interest at heart. This is very far from the truth in my experience. Watch them closely or they will con you also.
I would never recommend this dealership to anyone.
I would never recommend this dealership to anyone. They will con you and make you feel like they have your best interest at heart. This is very far from the truth in my experience. Watch them closely or they will con you also.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car