Reviews
Geat Experience!
We have purchased two used cars from Summit in the last six months. The second one just this week. Walter & Mike are a pleasure to work with. Honest, sincere, and extremely helpful. It is my opinion that Summit has some of the best quality used cars in the Rochester area. I was even offered homemade Chili during my visit. I would recommend if you're in the market make Summit your first stop.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
So sorry I didn't respond sooner! Thanks AGAIN for your purchase, and as always, if you need anything please let us know! Mike Anello Sales Manager
Jim Inzinga
Went to summit with a truck in mind. When i got there Jim welcomed me with the keys for a test drive. He made the whole process quick and easy due to his knowledge and experience along with the rest of the staff involved in the purchase of my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hope all is well with you and your new Tundra! Thanks for the kind words and keep us in mind next time around! Mike Anello Sales Manager
Great Service
I live out of town but am originally from Rochester. I had been to many dealers in the area recently looking for a truck and did not have a good experience with most of them. I ended up buying a Dodge Ram truck from Ginger. I was a little worried at first in regards to being out of town because I had to pick my vehicle up on Saturday with only a short window of time. I was very impressed with Ginger because she made the whole process easy for me. All the paperwork was ready for me when I arrived along with my truck which looked awesome. I was very happy with the customer service and my overall experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello again, Austin! So glad to hear that your experience with Ginger was a pleasant one! Please keep her (and Summit View Auto) in mind for your next purchase! Thanks again! Mike Anello Sales Manager
Disappointing end to our deal
I am writing this for my truck purchased three months ago, which I have left positive feedback for prior. When finishing our deal, I was informed of this feedback forum and the dealership asked me to leave feedback and if I did they would send a gift card from Wegmans. I thought that was a nice touch so I took them up on this and left good feedback. Since then I have called 4 times, talked to three different people and each time been promised it's on the way. Well it has never come. At this point I don't want the $25, but it does call into question the integrity of the dealership. I hope everything else I heard there was straight up. My interest rate turned out much higher than stated in the deal making process and now they aren't following through on their word x4, to send out the gift card. Give the gift card to a charity. I am refinancing the loan to about half of your rate with Fairport Credit Union. You had a repeat customer, but this inability to keep your word on a simple gift card really has me doubting I will ever return.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, I am so sorry that there was an issue with your gift card. We seemed to have a hiccup with processing those for a small amount of time. I hope that you have received it and you're enjoying your vehicle. Again, my apologies! Mike Anello Sales Manager
First time buyer
This was my first time buying a car. I was nervous to interact with car-salesmen for the first time. But Robert was very nice and did not pressure me into saying yes. I am going to be driving away in a Honda FIT for a very reasonable price. Over all it was a good experience.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Denise!! So glad your transaction was easy, painless and without pressure! We appreciate your business and please, tell your friends! Mike Anello Sales Manager
Ginger and Mike
I can highly recommend Summit View Auto. I dealt with Ginger she was professional, courteous, and a real pleasure to deal with. Mike the sales manager was equally great. Ginger and Mike made my whole process of swapping out of my old car and into my new one hassle free and enjoyable. I would definitely make sure to add them to the top of your list when you are in the market for a quality used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello again Bruce....hope all is well!! Thank you for the kind review, and if you need anything else, please let me know! All the best, Mike Anello Sales Manager
james inzinga
Jim was quick with response times, I always knew what was going on with vehicles I was looking at. Very thorough. Being a single female I was expecting a hassle, Jim was 100% professional. I went in looking to purchase a truck, and with hours of test driving and comparing of vehicles, I ended up purchasing the vehicle Jim recommended me the first 10 minutes of meeting with him. He was very patient and understanding of what I needed and my budget.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to review us on Cars.com! We appreciate your business, your faith in Jimmy and of course, your purchase!! Have a great day! Mike Anello Sales Manager
Ginger was Awsome
Ginger was awsome...she got me into my vehicle in one day.....she is very pleasant....she took her time and explained all the paperwork ...she got me an excellent warrenty.....Ginger is the best sales representative...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hey Tracy! I hope all is well and you're enjoying that Acura!! Ginger and I appreciate the kind words on your Cars.com review! If you know of anyone looking for a vehicle, please refer them to Ginger and she will send you $50!! Thanks again, Mike Anello Sales Manager
First time buying Car
First time buying a car. Jim Inzinga was very professional and helped find the best vehicle in my price range.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Zach! I hope your Jeep is running well and handling this crazy winter! Thanks for the kind review!! Mike Anello Sales Manager
Jim Inzinga
This is my second vehicle purchased from Summit view auto! I must say that I was extremely impressed with Jim. Definitely a much better experience than our first time around! Thank you Jim for working with me and helping me get the vehicle I wanted
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Steve!! I hope your Jeep is performing the way you want it to...especially with this rough weather! So glad it all worked out and thank you for the second purchase and opportunity! Mike Anello Sales Manager