Reviews
Everyone at the dealership went above and beyond our
Everyone at the dealership went above and beyond our expectations to help us get into the vehicle we really wanted. Our salesman Russ was fantastic to work with and very attentive to detail.
Everyone at the dealership went above and beyond our
Everyone at the dealership went above and beyond our expectations to help us get into the vehicle we really wanted. Our salesman Russ was fantastic to work with and very attentive to detail.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The team at Serpentini really knows their stuff.
The team at Serpentini really knows their stuff. Vlad took care of us when we went for my new car and he was able to tell us about both cars we were interested in and was able to tell us which would work better based on our needs.
The team at Serpentini really knows their stuff.
The team at Serpentini really knows their stuff. Vlad took care of us when we went for my new car and he was able to tell us about both cars we were interested in and was able to tell us which would work better based on our needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
I had to order parts for my car and made an appointment
I had to order parts for my car and made an appointment for the service department to fix my car. My experience in talking to representatives in every department was pleasant and helpful. The day of my appointment I was greeted pleasantly and the work was done efficiently. Maintaining my car is important, and the genuine assurance shown by representatives in the service department that they are there to help made me whenever needed was greatly appreciated. It was definitely a most positive experience. Thank you to all.
I had to order parts for my car and made an appointment
I had to order parts for my car and made an appointment for the service department to fix my car. My experience in talking to representatives in every department was pleasant and helpful. The day of my appointment I was greeted pleasantly and the work was done efficiently. Maintaining my car is important, and the genuine assurance shown by representatives in the service department that they are there to help made me whenever needed was greatly appreciated. It was definitely a most positive experience. Thank you to all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2nd vehicle from this dealership.
2nd vehicle from this dealership. Good prices. Great service. Shout out to Derek and Diana for making sure I got the best car for me
2nd vehicle from this dealership.
2nd vehicle from this dealership. Good prices. Great service. Shout out to Derek and Diana for making sure I got the best car for me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
VERY PLEASED WITH MY BUYING EXPERIENCE.
VERY PLEASED WITH MY BUYING EXPERIENCE. THIS IS THIRD VEHICLE I HAVE PURCHASED FROM THEM. MY SALES PERSON, SERGIO VIELMAN, WAS EXTREMELY HELPFUL FINDING ME THE EXACT COLORADO I WANTED TO PURCHASE. HE KEPT ME WELL INFORMED DURING THE PROCESS, VERY PLEASANT TO WORK WITH, MADE SURE I WAS HAPPY WITH MY VEHICLE. A FIVE STAR EXPERIENCE. I ALSO WORKED WITH KENNY COTTO, THE FINANCE MANAGER, WHO MADE THAT PROCESS WAY MORE PLEASANT THAN I ANTICIPATED.
VERY PLEASED WITH MY BUYING EXPERIENCE.
VERY PLEASED WITH MY BUYING EXPERIENCE. THIS IS THIRD VEHICLE I HAVE PURCHASED FROM THEM. MY SALES PERSON, SERGIO VIELMAN, WAS EXTREMELY HELPFUL FINDING ME THE EXACT COLORADO I WANTED TO PURCHASE. HE KEPT ME WELL INFORMED DURING THE PROCESS, VERY PLEASANT TO WORK WITH, MADE SURE I WAS HAPPY WITH MY VEHICLE. A FIVE STAR EXPERIENCE. I ALSO WORKED WITH KENNY COTTO, THE FINANCE MANAGER, WHO MADE THAT PROCESS WAY MORE PLEASANT THAN I ANTICIPATED.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My wife and I bought a vehicle on 12/28/24.
My wife and I bought a vehicle on 12/28/24. I had just totaled out vehicle, have 5 children and needed a safe vehicle for my family of 7. We had what seemed like a great interaction with our salesman David, and through the company. During the test drive, we asked the question about the history of the vehicle, was told we could look at the carfax, and we made it very known that we wanted to know what kind of work was done to the vehicle. The only piece of paper we received was the service parts work order stating the “maintenance” they performed. We received this after we asked about the carfax and the work they had performed and our sales rep mentioned that “the carfax wouldn’t show us what we wanted to know, that he would get the in house service report.” My wife mentioned “as long as it wasn’t in any accidents” to which the sales rep said it wasn’t. This was a lie, and now that I have the carfax the dealership a week letter in my email, the vehicle was in 3 accidents. When I called to ask about rectification, the sales manager made it very clear he didn’t believe what I wad saying by repeatedly asking if I received a carfax before I purchased the vehicle and then telling me everyone around him was saying that I received one. Never on that day, did the sales rep give me a carfax before or after. They emailed it to me on 01/02/25 in an email. Not only did they lie up front, they don’t show any care or interest after the fact. All you are to them is a number, and I suggest after reading other complaints and reviews about this same issue, never deal with them. I sure wont.
My wife and I bought a vehicle on 12/28/24.
My wife and I bought a vehicle on 12/28/24. I had just totaled out vehicle, have 5 children and needed a safe vehicle for my family of 7. We had what seemed like a great interaction with our salesman David, and through the company. During the test drive, we asked the question about the history of the vehicle, was told we could look at the carfax, and we made it very known that we wanted to know what kind of work was done to the vehicle. The only piece of paper we received was the service parts work order stating the “maintenance” they performed. We received this after we asked about the carfax and the work they had performed and our sales rep mentioned that “the carfax wouldn’t show us what we wanted to know, that he would get the in house service report.” My wife mentioned “as long as it wasn’t in any accidents” to which the sales rep said it wasn’t. This was a lie, and now that I have the carfax the dealership a week letter in my email, the vehicle was in 3 accidents. When I called to ask about rectification, the sales manager made it very clear he didn’t believe what I wad saying by repeatedly asking if I received a carfax before I purchased the vehicle and then telling me everyone around him was saying that I received one. Never on that day, did the sales rep give me a carfax before or after. They emailed it to me on 01/02/25 in an email. Not only did they lie up front, they don’t show any care or interest after the fact. All you are to them is a number, and I suggest after reading other complaints and reviews about this same issue, never deal with them. I sure wont.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Walked in to buy a truck.
Walked in to buy a truck. No nonsense approach and walked out with new truck and very happy with how it was handled. Brendon did his job well!
Walked in to buy a truck.
Walked in to buy a truck. No nonsense approach and walked out with new truck and very happy with how it was handled. Brendon did his job well!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very efficient.
Very efficient. Have bought several vehicles from them. Always satisfied. Would definitely recommend to my friends.
Very efficient.
Very efficient. Have bought several vehicles from them. Always satisfied. Would definitely recommend to my friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very helpful & knowledgable on car; supported me in best
Very helpful & knowledgable on car; supported me in best way possible to suit my needs
Very helpful & knowledgable on car; supported me in best
Very helpful & knowledgable on car; supported me in best way possible to suit my needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Had a great experience with Mohammed Ali my salesman.
Had a great experience with Mohammed Ali my salesman. I explained exactly the Tahoe Z-71 I wanted since they didn't have that exact one on their lot and they came thru with the perfect vehicle. First met on Christmas eve and had my new vehicle on New Years Eve! Thank you
Had a great experience with Mohammed Ali my salesman.
Had a great experience with Mohammed Ali my salesman. I explained exactly the Tahoe Z-71 I wanted since they didn't have that exact one on their lot and they came thru with the perfect vehicle. First met on Christmas eve and had my new vehicle on New Years Eve! Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car