Serpentini Chevrolet - Strongsville

Called to make an appointment to go see a car. When I got there an hour later they told me I had to wait it was out on a test drive. I was then told the... person test driving had first rights and they were negotiating a deal. I drive over an hour to this dealership to view a specific car. Do not waste your time here.

We were back and forth with communication with Terry over a Jeep they had. I can't say enough good things about this dealership. He went above and beyond... my expectations, having the jeep in a heated garage waiting for me to check it over and never felt pressured. By far the nicest dealership my husband and I have ever been in.

My experience at Serpentini Chevrolet was excellent. I was greeted at the door by Sales Person Nick Fueger. We discussed possible options and to my surprise... I was offered a new vehicle when I was expecting a certified one. I was served Lunch during my wait and once I was approved the whole staff was excellent in informing me of the basic needs on the coverage of my Chevrolet Cruze.

Service was good, Repairs were done on time and had me out of dealer with out any problems.

During the test-drive of a used car, the salesman said the car would be good for getting groceries. As a female (let alone a doctor), I found this highly... offensive and dense considering the current climate. The salesman and manager refused to negotiate the price of the car. Needles to say, we left. The next day, the price of the car was dropped online. They missed an opportunity for a sale here. I will never go back to this dealer.

Very pleasant, helpful and polite. Service is always good and timely.

This place has the shadiest people ever. Soon as I said I had another offer and wouldn’t tell them what it was they immediately were very rude. I told... them they have one chance, give me the best price and I’ll go with you if it’s lower. He immediately got defensive and rude because he must not have had confidence his price would be better. He didn’t even feel like getting the keys to a vehicle to look inside because it was hot out. The dealership is in a gravel lot... the manager told me this was the best guy he had so I would hate to see how brutal the other guys are. I am a sales trainer and own mortgage branches, this place can’t sell to intelligent people. They want client with rough credit so they smash a 20% rate up on a crap car with high margin.

I bought a car here. Within two months, the windshield wipers no longer worked (during a rainstorm BTW). That cost nearly $400. My check engine light went... on after 3, something to do about misfiring communication (that was covered). My car was stalling when trying to start the vehicle. When stopping I could hear a distinct rubbing sound. When I inquired, I was told that the rotors were "warped." This was explained as a product of driving habits. It seems unlikely that it would be the result of my driving habits so soon, which may indicate negligence in their inspections. I did buy a certified pre-owned vehicle, so I thought I wouldn't experience this many issues so soon. I owned a car for 11 years without these issues until the 10th year of ownership. It is troublesome and disheartening when individuals sell people cars without consideration or empathy to the buyers.

Danielle has been keeping up with the e-mail correspondence like a professional. She has provided me with every request in a timely manner. The details... were excellent.

My wife and I were treated unfairly.. Degraded too. They did not go out if there way to make us satisfied.. Only sold us something that made them a commission..... But left out important information about features we'd lose with a lesser price Traverse.. Do yourself a favor. Do not go there! Feel free to contact me and I'll tell you myself about the bad experience my wife and I had!