Joe Cooper Ford of Shawnee

1/31/25- I was contacted by the general manager who made an appointment for my Fusion. JOE COOPER FORD of SHAWNEE changed my fuel pump, gratis. Now the gas gauge works!! No information, yet, on the electrical drain on the battery. They said they didn’t address that. Battery drain was why I brought the Ford in the FIRST place. I have been assured that if we cannot start it that I should contact the General Manager. I do believe that JOE COOPER FORD of SHAWNEE is trying to help, I’m glad that the General Manager became involved, I don’t think it would have been fixed if he had not. I would definitely give Tyler Richey 5 stars.

Carl at Joe Cooper Ford in Shawnee did an awesome job of making my car buying experience the best it could be. He was professional, courteous, and genuine. I truly appreciate being treated with respect and kindness during our interactions. His level of Customer service was supreme. And, I LOVE my "new to me" wheels!

Great experience with Joe Cooper Ford in Shawnee. Aaron was a great sales person. Loved the fact he did not pressure us but simply gave us the facts. He made buying a vehicle pleasant and enjoyable.

My 1999 F250 Ford diesel work truck was stolen from the service department while there for possible warranty work. Had previous positive experiences with Juan. But after the theft, I was told the following: 1) they had no liability 2) I was not allowed to file with their insurance nor have any information on who their insurance carrier was 3) they had no cameras on the premises 4) my truck could have been missing for up to 4 days as no inventory could be confirmed 5) the truck was stolen during business hours & driven past the front of the building, out the main gate, with no one noticing, including salesman After all of that, It took -multiple calls to corporate before the general manager contacted me 8 business days after the truck was stolen -threats to hire a lawyer before I was given information speak to their insurance carrier -no call to follow up with police report -dealership refused to work with police investors over lack of camera footage -advised I’d never win in court because of legal team superiority & insurance companies’ policies (by a independent lawyer, not the dealership) Do not use Joe Cooper! My truck is gone - in part because of them. $12k might be nothing in their world but it’s a lot in mine! That truck had sentimental value as well, it was bought new by Grandpa & passed down to us. Drove it across country, to work on bad weather days, carried home my babies from the hospital, and more. Joe Cooper’s logo is “who loves you, Oklahoma?” Well they don’t. They really, really don’t. From my pain, gain this: avoid them!!!!!!!!!!!!

Had a FANTASTIC experience working with everyone involved on the transaction. Highly recommend my salesperson Shala for anyone looking to purchase a new vehicle!

Bought a used truck 2 months ago and still can't get the title for it. After the sale followup is horrible. People don't return phone calls, nothing is ever their fault and all you get is empty apologies with no follow through. Worst dealership I've ever been to. Would not recommend Joe Cooper Shawnee to anyone.

We had great costumer service as far as getting a nice car with close to the budget we were looking for but we came in with an older truck for a trade in that we were told at another dealership that they could give us 4-5000 in a trade in. We just didn't find anything at that dealership in the price range we were looking for. We told them that is what we were told we could get for the truck. They told us they could give us 4,000 in trade in for the truck and they needed 1,000 in cash down to get it closer to the payment we were looking for. We agreed and signed the papers. I guess it was our fault because we didn't read every single line when signing but upon looking over everything when we got home they gave us 1000 less than agreed upon. We are highly upset. It just sucks that we can't trust their word. We should've known better. We plan on going back Monday and confronting them.

My vehicle went in on May 1st to have the ignition replaced and to reset the security system, I got a text that it was finally getting looked at on May 15th, I have tried every day for weeks to contact them and was about to drive the 2.5 hours to get an update, I finally got someone on the phone on May 25th that they were still waiting on parts.. that it could take 5 days. But from when I approved the services it's already been 10 days. This is a 2 hour job, at most, and if this hadn't happened 100 miles from home any other shop could've had it done in a fraction of the time. 3 weeks of trying to reach someone only to be lie to about parts availability is absurd.. the ignition piece is a common item to any other truck and the security reset is a computer reset (no parts)..

Like most large dealerships you can’t believe anything they say. 6 hour round trip to go look at a car. The salesman encouraged me to make the drive so they could look at my trade in and I could test drive there’s. 2.5 hours into my trip I got a text that the car sold. Didn’t even have the guts to call and tell me. Poor service and salesmanship. I will never buy from Joe Cooper dealerships after this experience.

My wife and worked with Tara Humble and had a good experience buying the vehicle we found on their website. Ask for Tara Humble if you need a vehicle. She will treat you well.