Reviews
Write a reviewCorey is your quintessential car salesman stereotype.
Corey is your quintessential car salesman stereotype. I wouldn't come back here for a car again solely to avoid having to deal with/tolerate him another time. I got the classic over-communicative, pushy calls and texts right up until I decided to buy the car, and then it was crickets to every question I had following that, as there were delays in getting the car registered and finally to me in person (it took almost a month start to finish to acutally get this car). His manager, Jeff, who eventually stepped in, wasn't much better. Ronny was the only person there that seemed to care, he was nice, it's too bad he's surrounded by the others.
Corey is your quintessential car salesman stereotype.
Corey is your quintessential car salesman stereotype. I wouldn't come back here for a car again solely to avoid having to deal with/tolerate him another time. I got the classic over-communicative, pushy calls and texts right up until I decided to buy the car, and then it was crickets to every question I had following that, as there were delays in getting the car registered and finally to me in person (it took almost a month start to finish to acutally get this car). His manager, Jeff, who eventually stepped in, wasn't much better. Ronny was the only person there that seemed to care, he was nice, it's too bad he's surrounded by the others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Sara, We're sorry to hear about your experience. Unfortunately, we believe you may have the wrong dealership, as we've never had a Ronny working for us, and Corey and Jeff have not worked here for over a year. We encourage you to remove this review and post it for the correct location to ensure a proper resolution of your concerns. Thank you.
The service writer doesn't even know the policy for
The service writer doesn't even know the policy for service warranties. I called volvo corporate customer service and received more info. I have 2 volvos and I'll be bringing my cars to another dealership.
The service writer doesn't even know the policy for
The service writer doesn't even know the policy for service warranties. I called volvo corporate customer service and received more info. I have 2 volvos and I'll be bringing my cars to another dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Caly, I'm sorry to hear about your experience with our service writer. We strive for knowledgeable and helpful service, so it's disappointing to learn we fell short. If there's anything further you'd like us to address or discuss, please feel free to reach out. Thank you, Lee Page - Service Manager - 203-237-8658
Great experience at Gengras Volvo!
I recently leased my second Volvo from Gengras in North Haven. What a great experience I had! From being greeted as soon as I arrived to driving out with a beautiful new car - everyone was professional and willing to make sure I had a positive experience. Brian and Corey worked hard to get me into the car I wanted for the price I wanted. Manny made sure I understood all the paperwork and helped me get the best coverage for my new vehicle. Stacey was amazing - explaining all the features of the car and helping me get hooked up to my new voice activated system! I wouldn't go anywhere else to buy a Volvo.
Great experience at Gengras Volvo!
I recently leased my second Volvo from Gengras in North Haven. What a great experience I had! From being greeted as soon as I arrived to driving out with a beautiful new car - everyone was professional and willing to make sure I had a positive experience. Brian and Corey worked hard to get me into the car I wanted for the price I wanted. Manny made sure I understood all the paperwork and helped me get the best coverage for my new vehicle. Stacey was amazing - explaining all the features of the car and helping me get hooked up to my new voice activated system! I wouldn't go anywhere else to buy a Volvo.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bernadette, we're delighted to know that you had such a positive experience with Brian, Corey, Manny and Stacey at Gengras Volvo Cars North Haven. We strive for customer satisfaction and it's great to see our team hit the mark! Enjoy your new Volvo!
Gengras always delivers.
Professionalism and efficiency in there delivery is not easy to find. Richard is always so attentive and make me feel quite at ease. Went in for an unusual sound coming from under the car and was told my car would not be ready the same day because they did not have the part, and due to the holidays. I was offered a loaner. The next morning I received a call that my car was ready. The part came in early, service was done and I had my car back in 24 hours. 😊
Gengras always delivers.
Professionalism and efficiency in there delivery is not easy to find. Richard is always so attentive and make me feel quite at ease. Went in for an unusual sound coming from under the car and was told my car would not be ready the same day because they did not have the part, and due to the holidays. I was offered a loaner. The next morning I received a call that my car was ready. The part came in early, service was done and I had my car back in 24 hours. 😊
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, we are so happy to hear that you had a wonderful time at Gengras Volvo Cars North Haven! Thank you very much for taking the time to leave us a review!
Carol
Volvo is a great car! However, I enjoy interacting with the people who work for Gengras and find them not only professional but extremely nice and very helpful! I wouldn’t go anywhere else!!!
Carol
Volvo is a great car! However, I enjoy interacting with the people who work for Gengras and find them not only professional but extremely nice and very helpful! I wouldn’t go anywhere else!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reviews like this one make our day, Carol! Thanks from the Gengras Volvo Cars North Haven team!
Great Service
North Haven was amazing. I am happy to have them service my car in the future. They were friendly, attentive, fast and provided quality care. It is refreshing to have somewhere that I can trust.
Great Service
North Haven was amazing. I am happy to have them service my car in the future. They were friendly, attentive, fast and provided quality care. It is refreshing to have somewhere that I can trust.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your confidence in Gengras Volvo Cars North Haven, and for your business. We are thankful to have you as a customer!
Top notch service at Gengras North Haven!
Lee, Richard, and Steve are top notch as well as the service team!! I travel over an hour to get my car serviced here. Quality through and through!
Top notch service at Gengras North Haven!
Lee, Richard, and Steve are top notch as well as the service team!! I travel over an hour to get my car serviced here. Quality through and through!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re delighted to get your 5-star review, Kristie. Thanks from the entire Gengras Volvo Cars North Haven team!
Gengras service team is outstanding!
Gengras Volvo’s service operation is the finest I’ve ever encountered. The entire process from first contact to pick up of the vehicle was outstanding. Lee, Steve, and the entire service team were amazing. Great communication throughout the process. Little touches, like sending a video with the service tech to outline what they found and recommendations for action, was an incredible way to communicate with the client. Picking up the car was quick and easy. And the front desk staff was very courteous and professional. Thanks to all for a great experience. We’ll be back. And we’ll also recommend Gengras Volvo to our friends and acquaintances. Bravo!
Gengras service team is outstanding!
Gengras Volvo’s service operation is the finest I’ve ever encountered. The entire process from first contact to pick up of the vehicle was outstanding. Lee, Steve, and the entire service team were amazing. Great communication throughout the process. Little touches, like sending a video with the service tech to outline what they found and recommendations for action, was an incredible way to communicate with the client. Picking up the car was quick and easy. And the front desk staff was very courteous and professional. Thanks to all for a great experience. We’ll be back. And we’ll also recommend Gengras Volvo to our friends and acquaintances. Bravo!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so thrilled to hear this glowing review! Thank you for trusting us with your car! We are proud that the Gengras Volvo Cars North Haven team could deliver amazing service to you. Thank you for coming in, and take care!
Volvo XC90
Nate Joyce was our salesman and he as amazing. I can not begin to express the genuineness of this man. Nate was extremely knowledgeable and listened to all questions and concerns. We have been looking for a new vehicle for a year now and one of the main reasons for purchasing a Volvo was Nate!! Nate was realistic and not pushy!! There needs to be more Nate's in this world. Nate's professionalism and realistic approach was the main selling point for us. Kelaniya was also extremely professional and took her time teaching us about all of the features in the car.
Volvo XC90
Nate Joyce was our salesman and he as amazing. I can not begin to express the genuineness of this man. Nate was extremely knowledgeable and listened to all questions and concerns. We have been looking for a new vehicle for a year now and one of the main reasons for purchasing a Volvo was Nate!! Nate was realistic and not pushy!! There needs to be more Nate's in this world. Nate's professionalism and realistic approach was the main selling point for us. Kelaniya was also extremely professional and took her time teaching us about all of the features in the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michelle, thank you for sharing your kind words about Nate. It's great to hear that he provided you with such an excellent experience. Please do not hesitate to reach out if you require anything in the future! Thank you – Gengras Volvo Cars North Haven
Missus
Mike Ferris was a terrifically responsive sales person. At the end, he knew my email address by heart because I had so many questions. He never was perturbed. Highly recommend Gengras and Mike in particular. Shout out to Keilany who was a terrific teacher of all things volvo in the xxxx pit - which is considerable.
Missus
Mike Ferris was a terrifically responsive sales person. At the end, he knew my email address by heart because I had so many questions. He never was perturbed. Highly recommend Gengras and Mike in particular. Shout out to Keilany who was a terrific teacher of all things volvo in the xxxx pit - which is considerable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience! We're so glad to hear that Mike and Keilany were able to answer all your questions, and we hope we have the opportunity to work with you again in the future. Take care and we'll see you next time here at Gengras Volvo Cars North Haven!
