Reviews
Write a reviewMy wife has a xc70.
My wife has a xc70. Tried to upsell me on "needed service " Brought the car to a indy dealership. Had a full inspection. Car didn't need stated parts gor $1700. Another rip off service dealership.
My wife has a xc70.
My wife has a xc70. Tried to upsell me on "needed service " Brought the car to a indy dealership. Had a full inspection. Car didn't need stated parts gor $1700. Another rip off service dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Bart, I'm sorry to hear about your experience and the concerns regarding service recommendations. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you, Lee Page - Service Manager - 203-237-8658
The service writer doesn't even know the policy for
The service writer doesn't even know the policy for service warranties. I called volvo corporate customer service and received more info. I have 2 volvos and I'll be bringing my cars to another dealership.
The service writer doesn't even know the policy for
The service writer doesn't even know the policy for service warranties. I called volvo corporate customer service and received more info. I have 2 volvos and I'll be bringing my cars to another dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Caly, I'm sorry to hear about your experience with our service writer. We strive for knowledgeable and helpful service, so it's disappointing to learn we fell short. If there's anything further you'd like us to address or discuss, please feel free to reach out. Thank you, Lee Page - Service Manager - 203-237-8658
Service is horrendous!
Service is horrendous! Just got eff’d once again by this place. I literally don’t have the time to list all that specifics that have gone wrong over the last 11 months with repair after repair and then getting the car back after several days (never a loaner for us) with either more of the same issue, a new one or the initial issue unresolved. They are liars, scammers and are literally making me broke due their xxxxxxxx!!
Service is horrendous!
Service is horrendous! Just got eff’d once again by this place. I literally don’t have the time to list all that specifics that have gone wrong over the last 11 months with repair after repair and then getting the car back after several days (never a loaner for us) with either more of the same issue, a new one or the initial issue unresolved. They are liars, scammers and are literally making me broke due their xxxxxxxx!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great experience at Gengras Volvo!
I recently leased my second Volvo from Gengras in North Haven. What a great experience I had! From being greeted as soon as I arrived to driving out with a beautiful new car - everyone was professional and willing to make sure I had a positive experience. Brian and Corey worked hard to get me into the car I wanted for the price I wanted. Manny made sure I understood all the paperwork and helped me get the best coverage for my new vehicle. Stacey was amazing - explaining all the features of the car and helping me get hooked up to my new voice activated system! I wouldn't go anywhere else to buy a Volvo.
Great experience at Gengras Volvo!
I recently leased my second Volvo from Gengras in North Haven. What a great experience I had! From being greeted as soon as I arrived to driving out with a beautiful new car - everyone was professional and willing to make sure I had a positive experience. Brian and Corey worked hard to get me into the car I wanted for the price I wanted. Manny made sure I understood all the paperwork and helped me get the best coverage for my new vehicle. Stacey was amazing - explaining all the features of the car and helping me get hooked up to my new voice activated system! I wouldn't go anywhere else to buy a Volvo.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bernadette, we're delighted to know that you had such a positive experience with Brian, Corey, Manny and Stacey at Gengras Volvo Cars North Haven. We strive for customer satisfaction and it's great to see our team hit the mark! Enjoy your new Volvo!
why bother making an appointment.
why bother making an appointment. drove an hour to see a car that they sold before i got there. would have taken 30 seconds to call and let me know the car was no longer available
why bother making an appointment.
why bother making an appointment. drove an hour to see a car that they sold before i got there. would have taken 30 seconds to call and let me know the car was no longer available
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for the review. We sincerely apologize for any frustration or inconvenience this experience caused you and will ensure this feedback gets discussed with our team. Please don't hesitate to contact me directly if you want to speak further. Thanks, Jack Bradshaw jbradshaw@gengras.net 203-237-8658
CJ was very patient with us and answered all our...
CJ was very patient with us and answered all our question. Made handling our lease return easy. Was clear and honest about everything. No surprises. Keilany explained everything to us about how the car worked. Followed up with me the next day to see if I had any questions..
CJ was very patient with us and answered all our...
CJ was very patient with us and answered all our question. Made handling our lease return easy. Was clear and honest about everything. No surprises. Keilany explained everything to us about how the car worked. Followed up with me the next day to see if I had any questions..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review your recent visit with us! We're glad to hear CJ and Keilany made the experience a smooth one for you and we'll be sure to share your wonderful feedback with both of them. Thanks for trusting Gengras Volvo Cars North Haven with your business and please don't hesitate to reach out if there's anything else we can do for you!
After terrible service at Secor, Gengras was a breath of...
After terrible service at Secor, Gengras was a breath of fresh air. Helpful, communicative, honest, and the car worked on return (vs Secor Volvo). GREAT!
After terrible service at Secor, Gengras was a breath of...
After terrible service at Secor, Gengras was a breath of fresh air. Helpful, communicative, honest, and the car worked on return (vs Secor Volvo). GREAT!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review! We're glad you came to visit us here at Gengras Volvo Cars North Haven and look forward to seeing you again in the future!
Gengras always delivers.
Professionalism and efficiency in there delivery is not easy to find. Richard is always so attentive and make me feel quite at ease. Went in for an unusual sound coming from under the car and was told my car would not be ready the same day because they did not have the part, and due to the holidays. I was offered a loaner. The next morning I received a call that my car was ready. The part came in early, service was done and I had my car back in 24 hours. 😊
Gengras always delivers.
Professionalism and efficiency in there delivery is not easy to find. Richard is always so attentive and make me feel quite at ease. Went in for an unusual sound coming from under the car and was told my car would not be ready the same day because they did not have the part, and due to the holidays. I was offered a loaner. The next morning I received a call that my car was ready. The part came in early, service was done and I had my car back in 24 hours. 😊
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, we are so happy to hear that you had a wonderful time at Gengras Volvo Cars North Haven! Thank you very much for taking the time to leave us a review!
Carol
Volvo is a great car! However, I enjoy interacting with the people who work for Gengras and find them not only professional but extremely nice and very helpful! I wouldn’t go anywhere else!!!
Carol
Volvo is a great car! However, I enjoy interacting with the people who work for Gengras and find them not only professional but extremely nice and very helpful! I wouldn’t go anywhere else!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reviews like this one make our day, Carol! Thanks from the Gengras Volvo Cars North Haven team!
Great Service
North Haven was amazing. I am happy to have them service my car in the future. They were friendly, attentive, fast and provided quality care. It is refreshing to have somewhere that I can trust.
Great Service
North Haven was amazing. I am happy to have them service my car in the future. They were friendly, attentive, fast and provided quality care. It is refreshing to have somewhere that I can trust.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your confidence in Gengras Volvo Cars North Haven, and for your business. We are thankful to have you as a customer!