Gengras Dodge Chrysler Jeep RAM

I cannot get in touch with anyone to complete the refund of the money taken from me for a car they said I was initially approved for but let me leave and... then called and said I wasn't approved for. They simply could have cancelled the transaction as the money had not been taken yet but they let it go through and now 4 days later I am trying to get them to return my money. As I have worked in banking and retail I know for a FACT that the transaction could have been made to not go through and we could have avoided this. I am highly disappointed and at this point I may have to go into the dealership and cause an issue so that they will give me back my money. I would not recommend anyone go here as they seem to be dishonest unless they want to make it work for you.

I was helped by Ryan and he was great. It’s nice when your salesman has a good personality and doesn’t push the vehicle on you!! I ended up buying the... car I’ve always wanted and they were great.

Easy and positive experience. Staff friendly and knowledge. Listen to what I wanted and did NOT try to up sell. Only took 1 day to complete transaction:)

Vehicle wasn’t cleaned for delivery. Very difficult communication. I’m not sure how they sell any vehicles if everyone is treated the way I was. I... would not go back.

Had a great experience while shopping for a new/used car at gengras Dodge Jeep Chrysler Ram in East Hartford Connecticut. Mohammed Salameh was outstanding... in explaining all the option.

He was on time.met me and my family outside he made me and my family important,gave us water and even offered us a piece of his sandwiches.most... of the paper work was done because email and conversation thru land line.Great job done.

Refused to honor fully approved BOA loan despite membership in BOA Preferred Dealership Network. Would not deliver vehicle without collecting finance... initiation fees despite BOA contract prohibition (per BOA). Provided full approval documentation to the dealership in advance, but was not told to have financial records needed for a new (and prohibited) loan application. Stuck at out of state dealership, I had no option but to accept dealer financing (should have walked). Received fraud alert from Credit Karma and negative impacts on credit. Contacted BOA, and dealership was offered option to rewrite the sale, but had already been processed. Contacted financing bank and filed formal complaint, loan is being transferred to BOA. Initial financing bank will address this with the dealership through their dealer representative, and was exceptionally helpful! Complaints filed with both banks and FCA, etc. Fully approved BOA auto loans are intended to protect you from greedy dealership finance salesmen. This fails when the dealership refuses to honor their contract with BOA. This behavior renders BOA Preferred Dealership status meaningless.

Amazing service !!! We just went back to lease our SECOND vehicle from Scott Tesla. S E C O N D vehicle. The experience is always amazing from the moment... we step into the building. They worked with our budget and met our needs and then some! I highly recommend this dealership and working with Scott!

Saw car online went to dealership to look at. Receptionist called for salesman who never came. Walked the lot with my son and saw a car we liked but had... trouble finding a salesman. Only had time during lunch so left. Looked online at car we liked and the price was rated very good by several websites. Sent email and booked appointment. Showed up at lunch next day asked for name of person I had appointment with. They were not available for my appointment so waited for another sales person. After awhile I finally got to test drive car. Decided to purchase. Waited for review of my trade. Once the trade came back the manager made offer 2500 more than online ads. When I inquired about the add they said it was a mistake and there were also rebates I did not qualify for and offered to eat 1000. I left. Looked at other dealerships that used the same software provider. Their online offers clearly state dealership discounts and manufacturer discounts. So misrepresented price online, misrepresented “appointment”, took two snd a half hours to find out they would not honor the price when I offered to pay full online listed offer.

Was treated rudely and condescending by 2 managers (after driving from nyc) 1 being nick after purchasing Jeep deal made w/ Cory very nice all went through... fine 33 days later still no registration can’t drive my Jeep need to use it for work but can’t because of getting tickets or towed called salesman Lucas 3x a week no response trying to have Cory GM to resolve issue still waiting??? Bought over 40 cars and trucks in my time Miami Massachusetts Connecticut New York New Jersey never had an issue 1st and last time here!!!