Gengras Dodge Chrysler Jeep RAM

Just bought a used 2004 jeep wrangler from ralph at Gengras jeep in east hartford. Must say i've never been happier with sales process. no pressure applied to buy and his patients with us test driving the jeep 3 times. ralph worked extermely hard to give us the best price. Honestly i can't wait to go back and buy another car from him. Wife finally got her dream jeep wrangler!!!! Gengras has a new cust for life :)

On July 24, I completed an online form for a free $50 Amazon gift card to test drive a 2017 Malibu. A woman called to schedule the appointment for July 25. The two men who I was told to ask for were not available. The person who gave me the sales pitch, ride, and quote (higher than website price) said he would file the gift card form. That person was not well aware of the selection and location of the vehicles. I noticed a plugged tire. I received no follow-up on the quote or gift card. I completed the online inquiry form seven times. On August 2, I brought a new car not at Gengras. (In general, test drive the vehicle(s) for which you get quote(s).

We found a car on cars.com at this dealer. We contacted them to make sure the listing was accurate, pricing correct and that the still had car in stock. All of which was responded (over 3 emails, one with maganger) with an answer of yes price is accurate, car is in stock and all details in listing were accurate. We drove the 1 1/2 journey to find the car was being used by service manager, filthy, used cigarettes in it and it had 5,600 miles. The car was listed as new, 53 miles and listing showed pictures of when they accepted off the truck. I understand dealers use cars, but to confirm 3 times that the listing was accurate and then try to sell us a used car, shows the lack of customer care of this dealership. Also, to allow people smoke in the car is unacceptable. Bad dealership with bad values surrounding its customers. Would not recommend.