Reviews
Mo did a fantastic job worked on his own time on a Sunday
Mo did a fantastic job worked on his own time on a Sunday to make sure I had everything I needed to pick up my new jeep on Monday. Jeep looked amazing and everything went smooth 2nd jeep I bought from Mo in a year I will go back again thanks Mo.
Mo did a fantastic job worked on his own time on a Sunday
Mo did a fantastic job worked on his own time on a Sunday to make sure I had everything I needed to pick up my new jeep on Monday. Jeep looked amazing and everything went smooth 2nd jeep I bought from Mo in a year I will go back again thanks Mo.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, we're delighted to hear that Mo went above and beyond for you at Gengras Chrysler Dodge Jeep Ram. Thank you for your continued trust in us, and we look forward to assisting you with any future needs! Safe travels in your Jeeps!
Bought my truck out of state and in an attempt to find a
Bought my truck out of state and in an attempt to find a good home dealership to service my truck I found gengras. After my truck wouldn’t start and all signs pointed to starter I had my truck towed there. I was told a loaner would be available before dropping the truck off and once it’s there I’m told they can’t. The communication throughout was poor as my attempts to get a timeline or anything were met with unfulfilled claims of callbacks. They claimed it was an issue I’d had tested(by a mechanic with 30+ years of experience) and found to be untrue but I followed them blindly. After being overcharged as I figured I would be the truck won’t start. I speak with Kyle in service and they hold no accountability. They won’t retow it at their expense, no offer of covering any costs because nothing is their fault. I guess putting a bandaid on a levy is my fault? I guess we play guess and test with other people’s money? As a single father I can’t afford to allow gengras to use my money to misdiagnose and not actually fix anything. As a licensed skilled tradesman that takes my craft seriously because lives are at stake I say shame on you for not valuing my life and those that get into my vehicle enough to do your job completely. If you want accountability these aren’t the people, if you want communication honesty and integrity I would look to Garavel or Milford Auto group
Bought my truck out of state and in an attempt to find a
Bought my truck out of state and in an attempt to find a good home dealership to service my truck I found gengras. After my truck wouldn’t start and all signs pointed to starter I had my truck towed there. I was told a loaner would be available before dropping the truck off and once it’s there I’m told they can’t. The communication throughout was poor as my attempts to get a timeline or anything were met with unfulfilled claims of callbacks. They claimed it was an issue I’d had tested(by a mechanic with 30+ years of experience) and found to be untrue but I followed them blindly. After being overcharged as I figured I would be the truck won’t start. I speak with Kyle in service and they hold no accountability. They won’t retow it at their expense, no offer of covering any costs because nothing is their fault. I guess putting a bandaid on a levy is my fault? I guess we play guess and test with other people’s money? As a single father I can’t afford to allow gengras to use my money to misdiagnose and not actually fix anything. As a licensed skilled tradesman that takes my craft seriously because lives are at stake I say shame on you for not valuing my life and those that get into my vehicle enough to do your job completely. If you want accountability these aren’t the people, if you want communication honesty and integrity I would look to Garavel or Milford Auto group
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jay, We're sorry to hear about your experience. This is not the level of service we aim for and it's clear that we've let you down. We take all feedback seriously and would like to learn more about what happened here so that we can address this appropriately with our team. If you're open to discussing this further, please reach out directly at your earliest convenience. Thank you, Chris James - General Manager - 860-727-6400
terrible
Worse dealership ever. I had car towed to location by AAA. They would not look at it for less than $450 (which included toe which I had already paid for). Wanted to charge $2k for aux. battery and some other repaid that I am still not sure it needed. TOOK 5 days to get done. Promissed me pick up on day 4 and then left for night without letting me know final bill. So picked up following day, with error light, took back in and they said it needed another $700 in repairs. I just took it and sent to my local dealer and he said nothing wrong with car. Crooks, commission driven.
terrible
Worse dealership ever. I had car towed to location by AAA. They would not look at it for less than $450 (which included toe which I had already paid for). Wanted to charge $2k for aux. battery and some other repaid that I am still not sure it needed. TOOK 5 days to get done. Promissed me pick up on day 4 and then left for night without letting me know final bill. So picked up following day, with error light, took back in and they said it needed another $700 in repairs. I just took it and sent to my local dealer and he said nothing wrong with car. Crooks, commission driven.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review. It's important for us that our customers feel they are receiving transparent and fair service, so it's concerning to see we've left the wrong impression. Your feedback is appreciated and will certainly be taken into consideration moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Dan Komarowsky - Service Manager - 860-727-6480
Alejandro is a great salesman
My experience was great! I could not have chosen a better salesman. Alejandro was very accommodating and respectful. He definitely went above and beyond. Thanks for a great experience
Alejandro is a great salesman
My experience was great! I could not have chosen a better salesman. Alejandro was very accommodating and respectful. He definitely went above and beyond. Thanks for a great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hey Rick, thank you for the positive review! We're delighted to know that Alejandro provided you with a great experience at Gengras Chrysler Dodge Jeep Ram. We hope to see you again! Enjoy your new ride!
gengras is great all around great service from all
just purchased my second car everyone waall are great there s great and very Mo is the best , the very best honest, knows his work very well , just a great person all around with a big heart and looks out for you the customer , i would buy 10 cars if i could thank you Mo selena smyth
gengras is great all around great service from all
just purchased my second car everyone waall are great there s great and very Mo is the best , the very best honest, knows his work very well , just a great person all around with a big heart and looks out for you the customer , i would buy 10 cars if i could thank you Mo selena smyth
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Selena, it's wonderful to know that Mo and our team at Gengras Chrysler Dodge Jeep Ram made your second car purchase a great experience. We appreciate the kind words! Enjoy your new ride!
Horrible, Horrible, Horrible!
On April 29th I leased a new Ram 1500 from Gengras Dodge Chrysler Jeep. In the first week with less than 300 miles the engine light came on so I brought it to the service department. I was told that it needed a new catalytic converter. Then I was told that there was no way this could be possible because the truck was brand new. They reset the engine light and told me there should no longer be a problem. Two days later the light came on again. I dropped it off at the dealership and was told that it was a software issue. One week later they told me that it was actually a defective catalytic converter and it would be replaced. After having the truck for two weeks I am now being told that the part will not arrive for another 7 days. This means that my truck, which I am leasing for $800 a month will have been sitting at the dealership for just short of a month. In other words, I am paying a lease payment for a truck that I have no driven in that time. I am beyond frustrated. This is completely incompetent!
Horrible, Horrible, Horrible!
On April 29th I leased a new Ram 1500 from Gengras Dodge Chrysler Jeep. In the first week with less than 300 miles the engine light came on so I brought it to the service department. I was told that it needed a new catalytic converter. Then I was told that there was no way this could be possible because the truck was brand new. They reset the engine light and told me there should no longer be a problem. Two days later the light came on again. I dropped it off at the dealership and was told that it was a software issue. One week later they told me that it was actually a defective catalytic converter and it would be replaced. After having the truck for two weeks I am now being told that the part will not arrive for another 7 days. This means that my truck, which I am leasing for $800 a month will have been sitting at the dealership for just short of a month. In other words, I am paying a lease payment for a truck that I have no driven in that time. I am beyond frustrated. This is completely incompetent!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review, Stacy. We understand how frustrating this situation is, and sincerely apologize for any inconvenience it may be causing for you. If you would like to discuss this further and see what options are available, please do not hesitate to contact us directly. We appreciate your feedback and the opportunity to address your concerns. Respectfully, Rebecca Hutchings - Service Manager - 860-727-6480
GREAT SALES EXPERIENCE
Victoria and Sam were AWSOME to work with. Knowledgeable, personable and professional. I’ll recommend them to my friends and family. Got a great deal on a truck too.
GREAT SALES EXPERIENCE
Victoria and Sam were AWSOME to work with. Knowledgeable, personable and professional. I’ll recommend them to my friends and family. Got a great deal on a truck too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your excellent review, John! We're so happy that Victoria and Sam provided you with a 5-star experience! -Gengras Chrysler Dodge Jeep Ram
Horrible Service
Gengras completed warranty corrosion repair on my Wrangler. The doors were clearly buffed off the vehicle and a completely different color. It took a month to get the Jeep back with 0 updates from the dealer. Never returned a call, I always had to drive there to get updates. Sold the Wrangler less than a month later, it was embarrassing to drive. RUN from this dealer!
Horrible Service
Gengras completed warranty corrosion repair on my Wrangler. The doors were clearly buffed off the vehicle and a completely different color. It took a month to get the Jeep back with 0 updates from the dealer. Never returned a call, I always had to drive there to get updates. Sold the Wrangler less than a month later, it was embarrassing to drive. RUN from this dealer!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are sorry to hear this experience didn't earn us five stars and assure you we will address this with the team. We hope we can regain your confidence in us and encourage you to please reach out when you have a chance. Thank you, Rebecca Hutchings - Service Manager - 860-727-6480
They lied to sell me the tires
I bought 4 new tires for my keep they said the promotion was buy 3 get 1 free plus free tires rotation for the life of the tires the first time they did rotated them for free the second time they charged me they said that promotion didn’t exist I showed them the receipt and they said they won’t be able to do it for free anymore So much more life time rotation free when buying new tires from them James is the name of the service rep who helped me Never will go there again I don’t recommend them they lied just to make a sale.
They lied to sell me the tires
I bought 4 new tires for my keep they said the promotion was buy 3 get 1 free plus free tires rotation for the life of the tires the first time they did rotated them for free the second time they charged me they said that promotion didn’t exist I showed them the receipt and they said they won’t be able to do it for free anymore So much more life time rotation free when buying new tires from them James is the name of the service rep who helped me Never will go there again I don’t recommend them they lied just to make a sale.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review, Flavio. We sincerely apologize for any confusion or frustration caused by this experience and encourage you to reach out directly if you'd like to discuss it in greater detail. Respectfully, Rebecca Hutchings - Service Manager - 860-727-6480
Bad customer service
Bad service,I bought 4 new tiresa year ago from them they promised free tire rotation for life with the purchase of 4 tires and now they told me that promotion is not available
Bad customer service
Bad service,I bought 4 new tiresa year ago from them they promised free tire rotation for life with the purchase of 4 tires and now they told me that promotion is not available
- Customer service 1.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're disappointed to hear about this and appreciate you bringing this to our immediate attention. It is never our intention to deceive you, and we hope that we can discuss this with you to help resolve these concerns. Please reach out at your earliest convenience. Thank you, Rebecca Hutchings - Service Manager - 860-727-6480