Bob Tyler Toyota

Worst experience. Appt. At 10:45am, arrived on the dot. I'm there 1st but they help someone who pulled up 5min after me. Then even under warranty they try to make me pay $100 for the free service. After arguing for a few minutes they realize their mistake and don't charge me(the only reason this isn't a 1 star review). The lobby has 2 types of music playing over each other which is disorienting and annoying to listen to FOR HOURS! Freezing cold as well. No apologies, no updates, was told an hour and 45min, it was over 3 hours before I saw my car sitting ready to go. Another 15min onto of that for the person in charge of handing my keys to me actually got around to doing so. When I did get the car the tire light was still on even though the guys in the back said they fixed it. They didn't and the lady giving me the car back had to fix it. If this wasn't free I would have never come to do this xxxxxxxx.

Worst place to work for. I was their business development manager... Dana who claims to be the general manager has no clue what she is doing. She is rude and has no customer service skills... Try talking to her is like talking to a three year old ... I worked thereafter month did everything she wanted me to and because of how she is I decided to leave the beginning of this month..I turned in my commission for the month she refuse to pay me ....she didnt pay me my full salary... She is a nasty person RUDE AS CAN BE !!!! STAY AWAY FROM BOB TYLER TOYOTA !!!!

While my salesman was professional and attentive. I was disappointed by the lack of transparency when it came to financing. I was repeatedly assured of a specific APR before placing a deposit and was told I had been approved. When it came time to sign the paperwork, I was blindsided to find that the APR had more than doubled. This bait-and-switch tactic is misleading and reflects poorly on the dealership. I expect transparency and honesty when making a major financial decision, and this experience fell far short of that standard.

While my salesman was professional and attentive. I was disappointed by the lack of transparency when it came to financing. I was repeatedly assured of a specific APR before placing a deposit and was told I had been approved. When it came time to sign the paperwork, I was blindsided to find that the APR had more than doubled. This bait-and-switch tactic is misleading and reflects poorly on the dealership. I expect transparency and honesty when making a major financial decision, and this experience fell far short of that standard.

Worst car buying experience of my life. I bought a new car and wanted to pay cash. It took 6 hours, management was very rude, certain important details were not well explained, and they didn't seem very appreciative of my business despite the fact that there are several other Toyota dealerships only a short drive away. I rate them ZERO in customer service and I will NEVER purchase another vehicle from them.

I couldn't leave a more glowing review for this establishment. Caleb in finance, Brandon V., and Walter S., were fantastic! They know their job, and want to help customers get the best deal they can. All three gentlemen are dedicated, kind, and really take care of the people. If you're headed there to do any sort of business, ask for these three guys!

I purchased my lease and I asked the salesperson if they could wash it and detail it like they would any other time with the purchase. It's called customer courtesy. I even asked for it to be filled up just like they would do if I purchased it on a regular buy and I was told no by the gentleman at the desk that was instructing her. From the minute I walked in there I never felt comfortable with the decisions from the gentleman at the desk instructing my salesperson. I will go back to Ohio and purchase vehicles from now on . Never again will I go to Bob Tyler Toyota. The gentleman at the desk that makes the decision on deals needs to be retrained. Needs to have a customer etiquette professionalism class of some sort. Like I said never again will I purchase a vehicle from Bob Tyler Toyota as long as that guy is standing behind the desk. He frustrated the financial guy in his instructions to my salesperson. And when I walked out of there I felt like he blamed me for everything all I did was pay for the truck.

DO NOT PURCHASE A VEHICLE FROM BOB TYLER!!!!! Timeline of Events: Friday (Day of Purchase): During the test drive, I noticed a malfunction with the blinker and mentioned it at the dealership and was assured it would be fixed prior to taking it home. I assumed it was a minor fuse issue. Saturday: After confirming the issue persisted once home, I contacted the dealership. When I received a callback, I was surprised to hear it could be rodent damage — not a typical response to a new vehicle concern. Sunday Morning: I looked under the hood and discovered chewed wiring. I took photos and immediately scheduled a service appointment. Monday Morning: At drop-off, I was told by the service advisor that rodent damage isn’t usually covered under warranty. I insisted on a full inspection and written report and requested a warranty for any future related issues. For which I received neither. I then spoke to a sales manager, who said they would reach out to ownership. During this conversation, the service advisor confirmed the visible damage was isolated and would be repaired for free. I requested options for an extended warranty, a vehicle swap, or even a small service credit to protect myself from further issues. All were denied. My prior trade-in — a 2025 Land Cruiser — was even offered back to me, but at a markup above what I had just paid for it. Ultimately, the sales manager denied that the damage occurred prior to delivery and said I was responsible since I had taken ownership, despite the issue being flagged during the test drive. I was told by the Sales Manager the repair will be warrantied for one year and that my comprehensive warranty may cover it, but any additional rodent damage found later would not be covered. This is unacceptable. The issue was clearly present before delivery, and your team attempted to shift the blame instead of owning the problem. And yet again this dealership failed to stick to their word. Monday Afternoon: When my vehicle repair was completed, the Service Advisor showed me the work that had been completed. There were still pieces of wire from earlier sitting on the frame. At that point I was also informed that the same tech that fixed my car had done a very similar repair to another vehicle that had been on the lot prior to mine. This indicated to me that this was in fact a known problem to the dealer, which makes the response I got from the Sales Manager even more disturbing as I wonder if other customers had experienced similar treatment. As for the detailed report of the diagnosis and verifying there were no other issues I received essentially a 2 sentence statement and nothing else. Tuesday Evening: Bob Tyler management responded via the BBB and stated they fixed the damage as a goodwill gesture since it “may” have occurred prior to delivery. If Toyota requires dealers to perform a Pre-delivery Inspection, then why was the non-functioning blinker not identified as one of the required items? I brought the issue up during the test drive and was assured it would be fixed, which furthers the point they did not complete a PDI as the issue would have been identified and fixed with no further issue.

DO NOT PURCHASE A VEHICLE FROM BOB TYLER!!!!! Timeline of Events: Friday (Day of Purchase): During the test drive, I noticed a malfunction with the blinker and mentioned it at the dealership and was assured it would be fixed prior to taking it home. I assumed it was a minor fuse issue. Saturday: After confirming the issue persisted once home, I contacted the dealership. When I received a callback, I was surprised to hear it could be rodent damage — not a typical response to a new vehicle concern. Sunday Morning: I looked under the hood and discovered chewed wiring. I took photos and immediately scheduled a service appointment. Monday Morning: At drop-off, I was told by the service advisor that rodent damage isn’t usually covered under warranty. I insisted on a full inspection and written report and requested a warranty for any future related issues. For which I received neither. I then spoke to a sales manager, who said they would reach out to ownership. During this conversation, the service advisor confirmed the visible damage was isolated and would be repaired for free. I requested options for an extended warranty, a vehicle swap, or even a small service credit to protect myself from further issues. All were denied. My prior trade-in — a 2025 Land Cruiser — was even offered back to me, but at a markup above what I had just paid for it. Ultimately, the sales manager denied that the damage occurred prior to delivery and said I was responsible since I had taken ownership, despite the issue being flagged during the test drive. I was told by the Sales Manager the repair will be warrantied for one year and that my comprehensive warranty may cover it, but any additional rodent damage found later would not be covered. This is unacceptable. The issue was clearly present before delivery, and your team attempted to shift the blame instead of owning the problem. And yet again this dealership failed to stick to their word. Monday Afternoon: When my vehicle repair was completed, the Service Advisor showed me the work that had been completed. There were still pieces of wire from earlier sitting on the frame. At that point I was also informed that the same tech that fixed my car had done a very similar repair to another vehicle that had been on the lot prior to mine. This indicated to me that this was in fact a known problem to the dealer, which makes the response I got from the Sales Manager even more disturbing as I wonder if other customers had experienced similar treatment. As for the detailed report of the diagnosis and verifying there were no other issues I received essentially a 2 sentence statement and nothing else. Tuesday Evening: Bob Tyler management responded via the BBB and stated they fixed the damage as a goodwill gesture since it “may” have occurred prior to delivery. If Toyota requires dealers to perform a Pre-delivery Inspection, then why was the non-functioning blinker not identified as one of the required items? I brought the issue up during the test drive and was assured it would be fixed, which furthers the point they did not complete a PDI as the issue would have been identified and fixed with no further issue.

Dear Toyota Pensacola Team, I want to sincerely thank you for the outstanding service I received during my recent visit. A special shoutout to Mr. Peterson, whose integrity, genuine friendliness, and willingness to go above and beyond to ensure I received the best price truly made my car-buying experience exceptional. His dedication to taking care of the customer and providing honest guidance was greatly appreciated. I also want to extend my appreciation to Ben in the finance department for making the paperwork process smooth and straightforward. Thank you all for your professionalism and commitment to excellent customer service—your team truly made a positive impression on me. Sincerely, James and Maria Destin