Stacey did a great job helping me find the right car for my daughter. He was efficient and courteous and made the purchase a pleasure.
Excellent experience with Sawyer
I worked with Sawyer yesterday on the purchase of a new 4 Runner and it was the best car buying experience i have ever had!
Outstanding Sales/ Finance Department
Daniel Jones is an outstanding Sale Representative! Daniel is very knowledgeable, super friendly, and listens to the customers needs. Terrell Jordan is an outstanding Financial Manager as well! Terrell's customer service is Top Notch and his attention to detail allowed us to receive a great deal. Highly recommend this Great Team!
Watch out in finance!
Watch out in finance! I only wanted gap insurance, but ended up with a extra care package that I did not want. Shelby snuck it in my paperwork and was a smooth talker. Went in the next day to cancel it, but when I got my statement it has not been removed. I do not like being deceived.
This is the second vehicle I’ve purchased at this dealership. My sales person, Hunter Rogers, has been hands down the best. Total five stars! With sales staff such as him, your dealership will keep five stars despite the owners attitude and disposition. The general manager, finance dept and Hunter all top notch. Thanks again Hunter for your professionalism.
We were greatly quickly and looked for the salesman we were working with online. He was not in and Jeff D. Stepped in to help us. We were looking at the 2021 Hylander Hybrid. He did everything possible to make sure we were able to get the car we wanted at a price we could afford. Thank you Jeff and Bob Tyler Toyota for helping me buy my dream car!!!
A new lower standard for customer service
I purchased my Camry in 2006, from Bob Tyler and my daughter is proudly still driving it thanks to the exceptional service rendered at the Bob Tyler service department throughout the years. I'm an active duty servicemember and on my second tour in Pensacola. I was happy to return my car to her home. This afternoon however, was the first time I was confronted with very questionable service. In the years of trusting Bob Tyler, I've made an appointment very rarely and the customer service agents in the service have always been gracious. Joyce at 4pm, with electronic tablet in hand, told me to fill out an overnight drop envelope. I had prepared to leave the car overnight knowing that this new noise needed to be checked out so that I can be assured my daughter is safe on the road, thus no appointment this time. ALL of the information that I had to fill out on the envelope is information that is already on record and in her electronic tablet. The purpose of the overnight drop box is for when no service staff is available to receive my vehicle. It is very improper to have a staff member in my face and direct me to use the drop box envelope. Joyce tried to explain that it is "how it's done." Not so, Joyce because I've been coming here for years!
Better than great service
I recently got into a wreck from a drunk man that swerved into my lane and I was lucky to be a live. Being In The military I need a car and it is rough to keep bumming rides. I came and met Sawyer at the door and he was instantly friendly and extremely helpful. I wasn’t able to get into the first vehicle I looked at but he kept in touch with me to find my 2013 Mazda speed 3. Thank you to him and all of the staff.
SALES MANAGER, SHAWN HANG UP THE PHONE ON ME
I CANT BELIEVE!!! I Just called saying i want to buy a 2015 Mercedes G550 and Operator transfered me to the sales Mgr., Shawn (or Sean). he answered and i told him i want to buy the car. He told me "Buddy, we are very busy here! call another time". On top of that, he hang up the phone on me. I cannot believe this happened!!! I am baffled!!!
Sales, Finance and Accounting Department
** The five stars only applies to Lori and Sawyer Martin ** We had the distinct pleasure of working with Lori in locating the exact type of vehicle my Mother wanted. Lori is very professional and great at her job. Once the vehicle was located, we then had the distinct pleasure of working with Sawyer Martin. He was nothing but professional, courteous and attentive. He continued to keep us in the "loop" as we waited on finance and then on accounting to sign the paper work. I would not hesitate to purchase another vehicle from Sawyer. With that being said, the finance department and accounting department are less desirable and I would give them 3 stars. We had given Sawyer a specific number to give to the finance department and the finance department didn't even consider, I felt, our offer. We had a trade-in and they only considered the trade-in and not the fact we were paying CASH for the vehicle. The accounting department took FOREVER; we sat there for over an hour, therefore making me miss an appointment, which Sawyer advised them about. I would do business with Sawyer Martin again, however, I'd think twice about doing business with Bob Tyler if the finance and accounting department doesn't step up and provide better customer service.