My wife's Avalon was issued a recall for airbag sensor. The recall letter stated the repair would take an hour to fix. When she got to the dealership,... she was told the repair would take 3-4 hours. No courtesy car was offered and I had to make two 40 mile round trips from home so my wife wouldn't have to sit and wait.
My husband and I were first time car buyers in September for our 2019 RAV 4. While we love the car, the experience at Bob Tyler wasn't the best and continues... to disappoint. We were slightly led on under the assumption that the RAV4's could be upgraded with Android Auto in the new year (and bought the 2019 based on this presumption rather than waiting for the 2020), but Bob Tyler has not been responsive. I have resorted to internet forums and reaching out to the company directly, which leads me to believe that the promise was a typical car dealership sales tactic :( There were other smaller events during the purchasing that also left us feeling very taken advantage of. Additionally, we bought the car under just my husband's information, as we knew we were going to be financing a home within the month. The loan officer guaranteed that we would be able to "refinance" the loan within 3 months of good payment history to my name so that we could get a better rate. I have contacted the loan company, who insisted that they do not refinance their own loans. I have contacted Bob Tyler on 3 different days now, multiple times within those days, trying to reach the finance office. I have left 3 messages, none of which have been returned. Bottom line, though I am a huge fan of the car itself, I can't help but feel that this dealership absolutely took advantage of a young couple rather than aiding us through the process in a way that would make us lifelong customers. We are only 25 and have many, many car buys ahead of us, and I can absolutely guarantee that Bob Tyler will not receive any of these purchases.
I went to Bob Tyler Toyota today for a oil change. When I got there I told the guy that I got a flyer for a 49.99 oil change, he said that is the standard... price for synthetic oil. I said, great I don't have to get the flyer out of my car then. Fast forward to picking my car up, the same guy said the oil change was less because we didn't use synthetic oil. I was surprised and asked why not, he said because I didn't tell him I wanted synthetic. Well regular oil is not what I wanted, so he spoke with his manager and the manager said I would have to pay for a 2nd oil change. I asked why, he said because they rely on the customer to tell them what they want. I thought I did that when we talked about the synthetic oil price. I said you are willing to loose a customer over an oil change and he said "yes." Then he got mad crumpled a piece of paper and said to not charge me for the 2nd oil change. I take my car to the dealership because the dealership is (supposed to be) a higher standard of care. I will not be back and I surely will not bring them my business later this year when I trade in my car.
2hr job took 3 days. Bc he wondered if it would be ok to just start on Saturday??? xxx? Bruce the manager didnt want to here any concerns. Put unsafe vehicle... back on the road with all different tire pressures. 36 in driver front and 19 in passenger front. Both backs where off by 10 lbs too. But sir we did quality control. Liers. Terrible people
I have been lucky enough to buy a few new cars from other dealerships and I must honestly say I have never had such bad service at Bob Tyler Toyota first... of all I brought my car in for its first service I was told that my tires would also be rotated and they were not no biggie then I brought the car in for its second service and again was told my tires would be rotated and they were not and if you’re wondering how I’m so sure I marked the tires and was told every time that I would get a bad I car detail and did not they didn’t even put the sticker on the windshield to let me know when I have to bring the car back then for the next oil service unbelievable I wish I never would’ve bought my car from Bob Tyler Toyota the worst ever
Very disgusted. Just got back from this dealership on 10/16/18. Talked to a you lady salesperson - didn't even know the Rav4 comes with dual exhaust, even... though there were about 6 of them on the lot...Didn't have a brochure - because they are "so popular" they can't keep them in stock...sure...The lady manager tried to totally low ball me on the trade in value of my loaded out 2015 Jeep Cherokee Limited with 46, 900 miles on it - bought new for $36,000 ....Offered $13, 000. I bet Eastern Shore Toyota or the one in Ft. Walton will do better...
Best car buying experience and great people. From Sid the Salesman, To Jose and Kevin the Finance guys. Thank you all so much I went for a used car and... came out in a brand new Camry.
I owned Toyota's for the past 25 years. Had brake problems on my Tundra, from 2018 to 2019. Took it to Bob Tyler Toyota service several times and I was... told each time there was no problem with the breaks, meanwhile it took more and more pressure on the brake pedal to stop the truck. On the last visit I was told the master brake and booster needed to be replaced, cost $1700. When I balked at the price the service writer told me " he would look for 3rd party parts". Really??? I don't go to a Toyota dealership for 3rd party parts. I left and went to a local mechanic shop. They owner took care of me, took pictures of the brakes to show that the cylinders were so worn, there was a mess of gunk in the wheels and the rear brake pads were out of round. I have multiple pictures to show this and it would have been impossible for Bob Tyler Toyota mechanics to miss the problem; they obviously are incompetent. I emailed Toyota Corporate office, got a nice reply that they would contact the dealer and have someone call me. The Corporate office person told me on our 3rd conversation that he left a message for the "customer relations manager and the dealer management" , NO ONE from Bob Tyler Toyota ever called me back. My take away is that the service writer, mechanic and leadership at Bob Tyler Toyota are all dishonest, incompetent and don't care one bit about customer service. PS. Best part about this experience is that I found a really good local mechanic who fixed my brakes for $800, no need to replace the master brake or booster. Don't be fooled, stay away from Bob Tyler Toyota because no one there cares about you!
Jennifer Valentino recommends Bob Tyler V.I.P Department. March 7 at 2:31 PM · Stacey Conley In the VIP department helped my husband and I get out of... our two 2019 4Runners and into new 2019 Corollas. We knew that it was going to cost us a small fortune in doing this but Stacey did whatever he could to get us at a payment that was reasonable for us. We are a military family moving to a new location in a very congested city so our 4Runners were not economically realistic. He made the process effortless and simple and we cannot thank him enough for taking his time in helping us!
Everyone was very helpful throughout the entire process. We were there for 6 hours looking for the right vehicle. We finished the purchase over a hour... after closing time. I was surprised by everyone’s great attitude even though we were there so late. By far my best auto purchase experience thru a dealer.