Bob Tyler Toyota

On August 29th we had an appointment with Justin to purchase a 2025 Toyota Crown Signia. Appointment was supposed to be at 11:30. We drove almost 6 hours from Atlanta to buy this car because it was exactly what we wanted. We were told most paperwork would be done a car detailed so we could inspect, test drive and purchase it and leave. We had filled out the paperwork and credit application. We arrived at 10:45 that morning. Justin greeted us and said he was with a customer. He said he would get the car detailed and gas in it. Said he would be with us ASAP. At 12:30 he came to us and said his other customer was in finance so we can go look at the car and test drive it. Which we did. We went back to waiting room because he had to go back to other customer. Before he left us he said again he would have the car detailed and filled up. It’s now 2:30 and he came and got us. He said once again while we were finishing up paperwork he would have the car detailed and filled up Third time was told it was getting detailed and filled up. Now we’re finally at his desk and discovered our credit application had to be done again and had not even been ran yet. It is now 3:30 and we have been there for 5 hours. We didn’t eat breakfast and hadn’t had lunch because plan was to sign paperwork and go back to Atlanta. We’re both diabetic and not feeling great because we hadn’t ate. It was interesting that the salesman across from us offered his customer some chicken that had been brought in because they hadn’t eaten lunch. So now finally on to finance to finish up. Started signing paperwork and my name was wrong so Hayden had to correct it It’s now after 4:00 we are at almost 6 hours at the dealership. We go outside to swap things from trade to the crown. Got in the car and started to leave. As we were backing out to go to hotel because this late we were not going back this late. Discovered that the windshield was cracked at top of the right side by the A pillar. We didn’t see it because it was conveniently hidden by a large yellow 25 sticker on the windshield. Went back inside and told Dylan the sales manager. He was completely surprised and went to take a look. After seeing it he said it was patched by their glass guy and it would not crack any further. The crack is spidered and no way I believe it will not continue to splinter eventually. Dylan said it wouldn’t and offered 30 day warranty. I said I wanted it covered longer and he refused. We were sick of being there and just decided to leave. So awesome to show our friends and family our beautiful Crown with a cracked windshield that dealer refused to take care of. We left Pensacola that next morning as fast as we could. Monday while looking over the car discovered that the cargo cover was missing. Text Justin and he said it was traded in without it. He said there was another used one there and if it was in the car we could have it. Text yesterday to confirm and no response. Text this morning and was told this afternoon it didn’t have one. Once again screwed by Bob Tyler. I was told there is no GM there so this will probably fall on deaf ears. I sure hope I get a survey from Toyota..

I would like to start with how I came in wanting to buy a car today and was planning on buying and paying all cash but I refuse to ever do buisness with punk a$$ sales men who are very cocky talk crap about there employees calling them dumb a grown man named Chris who is a cars sells man manager calling a young lady dumb who is an employee there and laughing with 3 other grown men who were employees talking crap about her who is young lady. Very disgusting you have grown men working there acting like that. Chris should probably take a good look in the mirror and see himself cause he looks like a big egg head and I mean an egg head. I will never do buisness with your abusive grown men employees and I will be making a complaint to corporate. This is called harassment and Chris should be fired along with the 3 men but you need to fire Chris the sells manager who was there this morning

A year after taking my mothers deposit, a senior citizen, Bob Tyler refuses to return her deposit or return our calls asking for an update on the delivery date. A YEAR! I would never recommend anyone visit this place.

I am very pleased with the purchase of my new Corola Hybrid today. Everyone was so nice and helpful especially Cade Scott the salesperson and the floor manager.

Benjie Haney will do you right. Look him up for a positive experience. He is a no pressure, sensible salesman.

Daniel Czuwala was really great to work with. He was personable and never pushy. I was able to leave and come back without feeling pressured. I’m happy that this was a good experience since it was my first real car purchase!

Edited: I previously gave 2 stars due to lack of inspection on a used car that was sold to me and immediately had issues a week after driving off the lot. Chris, the sales advisor, reached out to rectify this problem immediately. They got me scheduled at my earliest convenience and will fix it free of charge. He was very professional and apologized multiple times about the mishap. I greatly appreciate him and his teams for reaching out to me and being able to handle the previously stated grievance!

I believe there's dishonesty in the service department. I think they are scamming people into unnecessary costly repairs. They also are notorious for not communicating in a timely manner. I have 3 other Toyotas and we will not be taking any of them there for repairs. After having my Rav 4 in their shop for the 5th time, they even suggested I speak with someone in sales and possibly trading mine in on a new one. That was it for me. I will be driving extra miles to any other Toyota dealership for my car repairs.

I’ve been driving my 2025 LC base for just about a year now. I’ve had a couple of interactions with the dealer over this year- every single interaction has been absolutely outstanding - sales experience, service and accounting. In particular service rep Greg Mann and the service director Victor - they have reflected well on themselves and on the dealership- well done gentlemen Guy Vilardi Pensacola FL

Run, don't walk, far away from this dealership...I've dealt with the owner, GM, Sales Mgr, Service Mgr, etc. They have proven repeatedly that they don't care about the customer and have zero integrity. I am a lifelong Toyota owner and prior military who has dealt with six different Toyota dealerships and never had an issue until BTT. I live in Pensacola and will never set foot on this car lot again. I gladly make the drive to Toyota of Ft Walton Beach rather than support this dysfunctional family (the GM is the owners daughter).