Grainger Honda

3.1
(435 reviews)
Visit Grainger Honda
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed

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New (888) 489-2577 (888) 489-2577
Used (888) 857-0483 (888) 857-0483
Service (855) 962-0757 (855) 962-0757

Inventory

See all 330 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2024.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
The People's Choice! SIX TIME Presidents Award winning dealership for customer service!

Service center

Phone number (855) 962-0757

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Reviews

3.1
(435 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

This is unfortunate to say about Granger Honda at Chattam

This is unfortunate to say about Granger Honda at Chattam pkwy. The service department has unprofessional staff. Their manager Brandon, is not aware of anything. By all means, so far I seen managers replaced many times. Brandon is a racist person. He look at the person, his dressing, and how that person speaks English. Brandon underestimated me. I’m a professional and veteran who served our country. At this dealership, the service department will break your vehicle and won’t accept their fault. I personally would not recommend you or anyone to take their vehicle for any type of service. Even though if you have brand new vehicle, they will not care. The service department will wait until your warranty expires and then tell you that, now you are right. You have to pay out of pocket. This place is the worst place. To buy a new vehicle NO COMMENTS but try somewhere else.

1.0

This is unfortunate to say about Granger Honda at Chattam

This is unfortunate to say about Granger Honda at Chattam pkwy. The service department has unprofessional staff. Their manager Brandon, is not aware of anything. By all means, so far I seen managers replaced many times. Brandon is a racist person. He look at the person, his dressing, and how that person speaks English. Brandon underestimated me. I’m a professional and veteran who served our country. At this dealership, the service department will break your vehicle and won’t accept their fault. I personally would not recommend you or anyone to take their vehicle for any type of service. Even though if you have brand new vehicle, they will not care. The service department will wait until your warranty expires and then tell you that, now you are right. You have to pay out of pocket. This place is the worst place. To buy a new vehicle NO COMMENTS but try somewhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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2.0

Terrible Customer service, unprofessional tones from the

Terrible Customer service, unprofessional tones from the parts and tag registration Department. I will never buy a car from here again. Ok salesman but it's after you sign those papers how you are treated. It's sad!! Like I didn't receive my all weather rugs for my car and my tag situation was handled wrong and they are just so unorganized.

2.0

Terrible Customer service, unprofessional tones from the

Terrible Customer service, unprofessional tones from the parts and tag registration Department. I will never buy a car from here again. Ok salesman but it's after you sign those papers how you are treated. It's sad!! Like I didn't receive my all weather rugs for my car and my tag situation was handled wrong and they are just so unorganized.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

I bought a brand new Honda and my tire pressure warning

I bought a brand new Honda and my tire pressure warning was on after 2 days, the tire pressure in the back tires were 45psi This could have caused a wreck with injuries or death, they do not care about the customer!!!! They only want your money

1.0

I bought a brand new Honda and my tire pressure warning

I bought a brand new Honda and my tire pressure warning was on after 2 days, the tire pressure in the back tires were 45psi This could have caused a wreck with injuries or death, they do not care about the customer!!!! They only want your money

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

They are always backed up.

They are always backed up. That's the line they use , 2nd time here and it will be my last.

1.0

They are always backed up.

They are always backed up. That's the line they use , 2nd time here and it will be my last.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Hunter was outstanding, kept me update about my service.

Hunter was outstanding, kept me update about my service. Hunter you are courteous. keep up the great job. Look forward to doing business with you again.

5.0

Hunter was outstanding, kept me update about my service.

Hunter was outstanding, kept me update about my service. Hunter you are courteous. keep up the great job. Look forward to doing business with you again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

The service at Grainger Honda is the best I have ever

The service at Grainger Honda is the best I have ever experienced. The last visit was for by 6 month AutoButler application. MY service assistant was outstanding; his name is Hayden Lewis Clark. And this is the third car that I have purchased from Grainger Honda. Enough said.

5.0

The service at Grainger Honda is the best I have ever

The service at Grainger Honda is the best I have ever experienced. The last visit was for by 6 month AutoButler application. MY service assistant was outstanding; his name is Hayden Lewis Clark. And this is the third car that I have purchased from Grainger Honda. Enough said.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ray, We are happy to hear that Hayden was so helpful and informative, and that he ensured that your needs were thoroughly resolved. We congratulate you on your newest vehicle - on behalf of the entire team. Please drive safely!

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1.0

WORST SERVICE.

WORST SERVICE. SINCE NEW MANAGEMENT STAFF HAVE BAD ATTITUDE. THEY COULD CARE LESS IF YOU ARE HAPPY OR NOT AND DON'T EVEN CHECK THE BASICS. BAD NEWS! WILL NEVER GO BACK, EVER!

1.0

WORST SERVICE.

WORST SERVICE. SINCE NEW MANAGEMENT STAFF HAVE BAD ATTITUDE. THEY COULD CARE LESS IF YOU ARE HAPPY OR NOT AND DON'T EVEN CHECK THE BASICS. BAD NEWS! WILL NEVER GO BACK, EVER!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, Thank you for sharing your comments with us. We are sorry to hear that you didn't have a positive experience with our service team. We would like the opportunity to speak to you to go over your concerns. Please contact us at the dealership and ask for the service manager. Thank you!

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1.0

I took my2015 odyssey to be serviced in April.

I took my2015 odyssey to be serviced in April.They recommended replacing timing belt,which they did.the car ran ok for a while but the check engine light came on and even flashed.i took it to a local shop and the mechanic said the timing was off so I took it back to Grainger Honda equipped with photos of the timing marks misaligned. Well, a few days later,instead of fixing the timing they wanted 7500.00 to replace the piston rings!!! When I stated that I wanted the timing fixed they said that it was fine. When I asked for a photo,they said the timing marks didn’t matter and that their mechanic was Honda trained and they were smarter than the other mechanic.They also implied that the car was damaged by aftermarket parts. ,especially spark plugs.I asked them if Honda made spark plugs which they said they weren’t sure (actually Honda uses ngk plugs and so do I). I asked how they knew that the rings were bad when the car burned no oil and it didn’t smoke at all and the car runs ok. They said they pulled the aftermarket coil and found oil on the tip of the plug.i asked them who made Honda coils. They said they didn’t know.( their made by hitachi)when I came home I took out the plugs. Not a trace of oil.anyway I told them to give me my car,after I foolishly paid a 280.00 diagnostic fee!! LIARS liars pants on fires!!! I’ll fix it myself.

1.0

I took my2015 odyssey to be serviced in April.

I took my2015 odyssey to be serviced in April.They recommended replacing timing belt,which they did.the car ran ok for a while but the check engine light came on and even flashed.i took it to a local shop and the mechanic said the timing was off so I took it back to Grainger Honda equipped with photos of the timing marks misaligned. Well, a few days later,instead of fixing the timing they wanted 7500.00 to replace the piston rings!!! When I stated that I wanted the timing fixed they said that it was fine. When I asked for a photo,they said the timing marks didn’t matter and that their mechanic was Honda trained and they were smarter than the other mechanic.They also implied that the car was damaged by aftermarket parts. ,especially spark plugs.I asked them if Honda made spark plugs which they said they weren’t sure (actually Honda uses ngk plugs and so do I). I asked how they knew that the rings were bad when the car burned no oil and it didn’t smoke at all and the car runs ok. They said they pulled the aftermarket coil and found oil on the tip of the plug.i asked them who made Honda coils. They said they didn’t know.( their made by hitachi)when I came home I took out the plugs. Not a trace of oil.anyway I told them to give me my car,after I foolishly paid a 280.00 diagnostic fee!! LIARS liars pants on fires!!! I’ll fix it myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Michael, Thank you for sharing your comments with us. We are very sorry to hear of your experience and we do apologize for any miscommunication on the services performed on your vehicle. If you would like to discuss further, please contact us at the dealership and ask for the service manager. Thank you!

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5.0

Routine Transmission Service

Hi, Aubrey Whiting & service team did an extremely great job. Aubrey kept me informed through out the wait of my car. My car was ready in great time; having a few other customers ahead of me. Grainger Honda provides superior service each & every time I visit. Keep up the great work!! Sharon G.

5.0

Routine Transmission Service

Hi, Aubrey Whiting & service team did an extremely great job. Aubrey kept me informed through out the wait of my car. My car was ready in great time; having a few other customers ahead of me. Grainger Honda provides superior service each & every time I visit. Keep up the great work!! Sharon G.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sharon, Thank you so much for your wonderful review! We are so glad that Aubrey took great care of you and made your experience with us an all-around success. We are delighted to know how confident you are in our efforts. Please do not hesitate to let us know how we may be of further assistance to you.

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1.0

I took my 2009 Honda Accord for a oil change as I had

I took my 2009 Honda Accord for a oil change as I had have several times in the past. The service technician said I needed an oil pan because it was leaking oil. It was not leaking oil when I delivered it for service. They said the plug was strip and I would need a new oil pan to stop the leak. Grainger staff caused the damage; however, They said it was because of the age of my car. I was told by the Human Resource Manager; Wigley, "pay for a new oil pan and they would fix my car or leave and take my leaky car home:. Very horrible customer service.. Everyone please be careful and chose wisely who you let service your auto

1.0

I took my 2009 Honda Accord for a oil change as I had

I took my 2009 Honda Accord for a oil change as I had have several times in the past. The service technician said I needed an oil pan because it was leaking oil. It was not leaking oil when I delivered it for service. They said the plug was strip and I would need a new oil pan to stop the leak. Grainger staff caused the damage; however, They said it was because of the age of my car. I was told by the Human Resource Manager; Wigley, "pay for a new oil pan and they would fix my car or leave and take my leaky car home:. Very horrible customer service.. Everyone please be careful and chose wisely who you let service your auto

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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