Grainger Honda

WORST SERVICE. SINCE NEW MANAGEMENT STAFF HAVE BAD ATTITUDE. THEY COULD CARE LESS IF YOU ARE HAPPY OR NOT AND DON'T EVEN CHECK THE BASICS. BAD NEWS! WILL NEVER GO BACK, EVER!

I took my2015 odyssey to be serviced in April.They recommended replacing timing belt,which they did.the car ran ok for a while but the check engine light came on and even flashed.i took it to a local shop and the mechanic said the timing was off so I took it back to Grainger Honda equipped with photos of the timing marks misaligned. Well, a few days later,instead of fixing the timing they wanted 7500.00 to replace the piston rings!!! When I stated that I wanted the timing fixed they said that it was fine. When I asked for a photo,they said the timing marks didn’t matter and that their mechanic was Honda trained and they were smarter than the other mechanic.They also implied that the car was damaged by aftermarket parts. ,especially spark plugs.I asked them if Honda made spark plugs which they said they weren’t sure (actually Honda uses ngk plugs and so do I). I asked how they knew that the rings were bad when the car burned no oil and it didn’t smoke at all and the car runs ok. They said they pulled the aftermarket coil and found oil on the tip of the plug.i asked them who made Honda coils. They said they didn’t know.( their made by hitachi)when I came home I took out the plugs. Not a trace of oil.anyway I told them to give me my car,after I foolishly paid a 280.00 diagnostic fee!! LIARS liars pants on fires!!! I’ll fix it myself.

Hi, Aubrey Whiting & service team did an extremely great job. Aubrey kept me informed through out the wait of my car. My car was ready in great time; having a few other customers ahead of me. Grainger Honda provides superior service each & every time I visit. Keep up the great work!! Sharon G.

I took my 2009 Honda Accord for a oil change as I had have several times in the past. The service technician said I needed an oil pan because it was leaking oil. It was not leaking oil when I delivered it for service. They said the plug was strip and I would need a new oil pan to stop the leak. Grainger staff caused the damage; however, They said it was because of the age of my car. I was told by the Human Resource Manager; Wigley, "pay for a new oil pan and they would fix my car or leave and take my leaky car home:. Very horrible customer service.. Everyone please be careful and chose wisely who you let service your auto

Horrible buying experience. I would stay far away from this so called car dealership! The sales manager does not train his sales people properly. Go elsewhere!

This is my 3rd car from Grainger Honda. Not just because Honda is a great car, but Grainger Service is the best I have ever experienced.

Clifford Mills is an excellent service advisor and is superior in his courteous and efficient professionalism. It really makes a difference when you are in the hands of a trusted representative.

I made a service appointment online for my vehicle's first service appointment. I asked the advisor when dropping off the vehicle, what time would it be ready for pickup, since I had to return to work. Well, three hours passed with no updates so I called to check on the status of my car. I was told that they had not yet begun to service it because the service department got behind. I asked why didn't the service advisor reach out and let me know what was going on. Due to the service department's backup and the service advisor's lack of communication, I ended up returning back to work late. Also, once I picked the vehicle up, I realized that my windshield washer fluid had not been replenished. If my vehicle was not under warranty, I would not return. I didn't even receive an apology.

My experience with Grainger Honda was phenomenal. My salesman‘s name was Tucker Sharp, and the finance manager name was George. This dynamic duo complemented each other very well. Tucker and George understood the assignment. They listen to my concerns about the vehicle that I wanted. They didn’t rush me or made me feel pressured. They didn’t put me in something that I couldn’t afford. They gave me a vehicle that fit my needs, and they are very knowledgeable about finances and sales. The whole staff at Grainger Honda was awesome even the receptionist Sarah. She called me and made sure that I was coming in for my appointment. She was very professional. If you’re ever in industry for purchasing a vehicle I would highly recommend Grainger Honda. The owner Patrick Granger, did an awesome job on hand selecting his elite staff members. Thank you to the Grainger Honda family because I am one satisfied customer with my vehicle. Thanks, Alisa Grant

Do not go to this dealer they rush you and if they do not get what they want from you they throw you in the trash finance manager Grey and salesman Chuck