Ron Bouchard Kia

Great customer service!! Keith went above and beyond to get me the car i was looking for!!!

Terrible Service Experience, but Great Sales Rep I bought my car from Jackie, and she was an absolute angel! She answered all my questions and made the buying process smooth. Even after the sale, when I was having issues with the service department, I texted her, and she was able to speak with them and get me some answers—something I struggled to do on my own. Unfortunately, my experience with the service department was awful. Just 16 days after getting the car, the heater broke. I was told it would take a maximum of two days to fix, but it ended up taking two months. I was only offered a loaner car after I mentioned I was considering canceling my contract. Getting updates was a nightmare—I had to call multiple times a day, and no one ever picked up or returned my calls. When I finally got my car back, the heater was working, but new issues had appeared: the auto-hold button, backup camera, and ignition indicator light were not working. I have called four times over the past two weeks, and still, no one has called me back. While Jackie was amazing, the service department’s lack of communication and accountability was beyond frustrating. I wouldn’t recommend dealing with them.

My wife and I just recently purchased aka lease a 2025 sorento our salesman, tommy as well as keith.And everybody in the finance department that helped us purchase this vehicle we thank them dearly i would definitely recommend anybody named a new vehicle to go see them, they will do everything in their power to get you into something you would want. We'll definitely be getting our next vehicle from them.When the time comes

My experience at Kia was in the service dept., I did not purchase the vehicle there as there were none available when we were looking. Had gone in for some recalls in December, no biggie, all seemed normal, no high pressure to purchase anything additional which was great. Fast forward to begining of February when my wife was driving the vehicle and it died on the highway. Misfire, changed spark plugs, no fix, so swapped coils, same issue. Knew there were issues with these at times so brought it in and dropped it off. Was told it may take a few days which was not a problem. Get a call a few days later, engine seems to have a failed cylinder but they need to have the warranty provider out to inspect to look further, no big deal, approved. At this point most communication stopped and only time we go any information was when we called and most of these required a long wait or a call back. Finally call again to see if it is covered and it is, GREAT! Would have been nice to get that call but understand they are busy. Was told it may be a while as parts are on backorder. I understood, had done some research prior and know about all the parts issues all over the country as I have worked in dealerships and insurance for the last 20ish years. Again, called now and then to check status, parts still on backorder, ok. No courtesy calls, always calls needing to be made. During all this we never requested a rental but we're told we were on a list. Getting into May and weather getting warmer we call and see if a rental may be possible as our other vehicle doesn't have air conditioning and have 2 small children. Told we are on the list. Just before memorial day we call and are told parts are in, should get it the Friday before memorial day. AWESOME! Call Friday, not even started, we were told they didn't want to start before the weekend...after we had been told it would be ready then. Tues comes and they have started. Get the call a few days later, it's done! Go pick it up, bring it to the gas station, drive home and all seems well. Look over the vehicle and find tape down the drivers side (just peeled it off), greasy finger prints all over the front (most wiped off), shift lock cap missing from shifter (found under seat), open the hood and the cloth heat shield at the firewall/bulkhead is torn and hanging, walk around vehicle and both left side drivers taillights are broken with the inner having a hole. Reach out, no answers and left multiple voicemail with no call backs. Wife calls, they answer so I get on the phone. Go over with Tyler the issues. Admits the front was most likely them but they did no work to the rear. Ask if the vehicle was moved at all by pushing it, then asks if I can bring it in to take a look and take photos. I ask if I can take photos and send and he agrees. A few emails back and forth as he is looking into it. Come June I should have an answer by the end of the day. Respond that I really just want the inner taillight/back up lamp as it has a hole. No communication since, have sent additional emails. Calls go to voicemail. I tried to be a understanding as I could through the entire process, didn't want to be a pain of a customer especially on a warranty job but the customer " service " was terrible and essentially non-existent. Thought I found a decent place to bring my vehicle, but I guess not.

It was a pleasure dealing with Jackie. Even though they couldn't find the vehicle I wanted they did everything they could to do so. I will definitely be taking my Kia here for service! They were very professional and kept me informed.

On November 25, 2023, my husband and I visited Ron Bouchard Kia with the intention of replacing his 8-year-old car with a new Kia Sorento. Being our first time at the dealership, we were uncertain about what to expect. Fortunately, we were warmly greeted by Jackie, who proved to be exceptional! She patiently walked us through the car's features, addressing all our questions with clarity and enthusiasm. Jackie presented us with various options from their inventory, and even offered to arrange swaps with other dealerships if we couldn't find our preferred car on-site. Importantly, she assisted us without exerting undue pressure to finalize the sale. After test driving the car and falling in love with it, we returned to the dealership. Jackie seamlessly guided us through the documentation process, and we proceeded to speak with the Finance Manager regarding leasing options. The deal we reached left us satisfied. Despite spending the entire afternoon at the dealership, we didn't realize we were the last customers in the store. Jackie patiently waited for us to complete the paperwork with the Finance Manager before bidding us farewell. Two days later, my husband returned to the dealership and returned home with our new car. Overall, the entire transaction was remarkably straightforward. I was pleasantly surprised by the warm reception and the ease of doing business. Without hesitation, we highly recommend Ron Bouchard and would gladly consider doing business with them again in the future.

I brought my car in to get a sensor replaced under warranty on the rear bumper. Technician broke a couple clips along the rear left wheel well garnish/Moulding and did not inform me about it or take action to fix it. Moulding wasn’t flush to the body of the car. They also left some glue residue on the bumper around the sensor which does not come off. This was service done on my new vehicle. I’m most upset at the lack of attention to detail and the service department which failed to inform me about the broken clips or the glue. When I notice a few minutes after arriving home I called them and they questioned if this actually happened. They did put me on the schedule to review the issue several weeks later after I called the service manager. I understand things can break but hiding this thinking the customer would not notice is sneaky and not honest. Here is a picture of the glue left on the sensor. Both issues have not been resolved. I actually have doubts they can remove the glue without ruining the paint. Very disappointed, will not be bringing my vehicle there again.

I have bought many cars in my lifetime and Andres Marquez was truly the best salesmen I have ever worked with. He was extremely knowledgeable and patient. He made the entire process stress free. Andres took time to explain my new car to me and helped me with everything from start to finish. He has a wonderful, pleasant personality. I highly recommend Andres to anyone looking for a Kia.

Our salesman Tommy abreau was very helpful and the whole experience was very pleasant. I will be doing business here again in the future. I would recommend to anyone looking for a new vehicle

I purchased a new 2023 Kia Sportage with no pressure, and all of my questions answered. Andy met and exceeded all my expectations in helping me purchase and decide what vehicle was for me! I will be recommending Andy and Ron Bouchards to everyone! Thank you Andy!