Victory Honda of Plymouth

I had an app for an oil change and an air bag recall. After waiting for an hour I was told that I should reschedule??!!...due to technical difficulties.... I went to the manager and was told that the wrong tag was assigned to my car by the technician. My car was supposed to undergo repair I didn't complain or ask for. Same thing like being on a hospital bed with the wrong name, diagnosis and treatment on your file. Human error, negligence and incompetence.

Looking to waste your time and money? You’ve come to the right place. The service department will convince you that you need a $115 diagnostic test... to find out your gas cap isn’t on tight enough (spoiler alert- the service team already knew this was the issue). My money and I were thoroughly disrespected. If I could give it 0 stars I would.

Excellent customer service care by all department staff members at Victory Honda. Sales lady greeted me at the door and we drove my car into the service... area. The service department greeted me,offered and brought me something to drink. The service crew took my car and directed me to the Cafe area. No Long wait service was done right away.

I came in hoping to check out and possibly buy a new car. The dealer started out helpful and friendly but things quickly turned south once we started talking... about price. He became pushy and kept blowing off my questions with canned, deceitful answers. He even accused me of lying about information I had gathered. Things got worse when he brought his manager over. At least the dealer attempted to be polite, the manager didn't even bother. He was terse, rude, and when I mentioned that the asking price was too high, he muttered ok and promptly left without another word. Its clear that customer service and a quality experience for potential buyers is not something this dealership prioritizes.

My experience is really bad while dealing with them. I was there to buy a car and became very disappointed with their service. Customer service is really... bad. I was annoyed with their behavior. The sales representative does not know how to behave with a customer. She was supercilious in her behavior. I would definitely tell my friends and acquaintances not to go there.

I you're looking for a Honda, then this is the place to go.

Scheduled an oil change for 1030am on a Saturday. Was told it would take an hour and a half because of the amount of walk-ins, but we would be given priority... because we had scheduled our maintenance. They have a nice waiting area and an area were they will make you food and snacks, free wifi and charging stations for your phones and tablets. Took almost exactly an hour and a half as promised.

Had great service and very timely. Everyone was very polite and friendly.

Rocky Walters did a fine job of overseeing the service on my car.

I was there to replace some part. and thanks to Rocky. Friendly service. Prices are reasonable for a dealer. He always given good recommendations about... what needs to be done for my vehicle. good experience over all.