Rusty Wallace Honda

Fun fact, don't communicate with Shelby to get an internet "out the door price" because it doesn't mean anything. These people are trying to turn cars over as fast as possible and fail to get vehicles serviced and inspected PRIOR to putting them on the internet. At the end of the day, a car, I thought costs X, was not leaving the lot until I spent $3K more than the original quote due to tires that zero tread and a strut, that I discovered on a test drive, needed to be replaced, which increased the price of the car. Not a fan.

Great experience buying a Honda Accord at this dealership. Very professional, very fast, very efficient.

Had to get some maintenance on my 3yr old CRV. Randy in service dept was awesome to talk to. Explained my options if I needed my rotors resurfaced or replaced. Very calm and polite man and def would use him again as my service advisor. Getting work done on your car is aggravating and kinda nerve-wracking and he made it a pleasant experience. Thank you Randy!!!!

My wife and I purchased my Honda Ridgeline from this dealer last month and have been very pleased with it. My salesman (Jim Raley) was excellent and was very easy to work with. Next time I decide to buy another car I will be sure to look Jim and Rusty Wallace up.

Friendly staff coupled with a clean dealership. The staff was also attentive to my request with timely responses. Great experience!

I was in Rusty Wallace Honda for some service yesterday (4/15) and could not have been more pleased with the service. Eric & Gio got the problem taken care of in a fast & courteous manner. Thank you.

We saw a ad for Rusty Wallace Honda in our local newspaper , The Morgan County Today. I contacted them about a vehicle for my daughter. Alex (sales) and Chad (GM) were great to deal with helping my daughter get a super nice pre-owned 4runner within her budget! No xx fees or tricks like most dealers. Fast and easy , without being pushy. We will be back.

Shout out to Jacob O'Connell who assisted me with the purchase of my new car. He was polite, professional and everything you would want in a salesperson, no pressure or unnecessary sales pitches. He was able to get me into an SUV that I really like. I can say that he went above & beyond & I really appreciate that. If you go in, ask for Jacob--he is the real deal!!

I bought a late model CRV at this dealership a few months back. I am a fairly "tech savvy senior female" but I was having several issues with using the unfamiliar technology on my car. I dropped by to see if I could get an appointment with someone who could sit in my car and answer these questions. I hit the jackpot when I was introduced to Chris in the Service Center. Not only did he answer my questions and watch while I actually practiced the skill, but Chris enthusiastically introduced me to several features that I did not ask about and had not been using because I did not realize how useful and "cool" these were. All of this was done on Chris' time and he acted like he was having fun helping me out. As a retired school teacher, I say thanks to Chris for teaching this old dog some new technology tricks!

The service/parts department still owes me roughly $600 from April of 2021. I took my used 2 door civic coupe in bc both doors had issues. I had the lock assembly replaced in one door but the passenger door could not be fixed. Therefore they ordered a used door to replace the passenger door. I paid over $900 that day for the lock assembly and labor which was approx $360 for the driver side door, with the remainder being for the replacement passenger door that they were having to order. It took a few weeks to arrive, and in the meantime the starter went bad on the Civic. I was just completely frustrated with all the problems with this car I decided to go purchase a new car from the Kia dealership. When I spoke to Rusty Wallace Honda's service rep I informed them that I no longer needed the replacement of the door. However, since I had already purchased the door I either needed the door to be given to me (since it was mine as I had already paid for it upfront) or I was f due a refund. I have never received the door that I paid for nor have I received a refund. I have made countless phone calls, sent emails, and more recently texts through a number published on their website. No one has ever contacted me in return. I guess they're not wanting to pay me the money that I most definitely am owed. I suppose I'm going to have to take a day off to go show up in person. However, on second thought I have actually I decided that my next phone call or move is to court if I do not hear back from them very soon. I am in no way a litigious person, nor do I think I am being unreasonable in any way. I paid for an item/service that I never received. In essence this is theft and it is ridiculous. Just all around terrible terrible treatment for something that is so easily rectified. Shameful to do to a hard working single mother!