Hendrick Honda of Charleston

Reviews

4.8 out of 5 4.8
116 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 13, 2018

    Brad Singer at Rick Hendrick Honda was excellent for our car buying experience. From the moment we walked in the door I have nothing to say but positive... things!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Joyce, we're happy you found our staff to be so supportive during your experience here at Hendrick Honda of Charleston. It's experiences lik...e yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Hendrick Honda of Charleston

  • 4.0 out of 5
    December 10, 2018

    Great service manager. Repair seems to work fine. My only xxxxx is that I spent over $400 to have a new lift mechanism for the driver side window and I... got the car back with smudges, fingerprints, and what appeared to be adhesive all over the window. I don't understand why they didn't clean it up a bit.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Honda of Charleston!

  • 5.0 out of 5
    November 28, 2018

    Fantastic. Marc was so helpful and patient with my questions. Great guy!

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Liz Bartges, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

  • 5.0 out of 5
    November 27, 2018

    I have taken my Honda vehicles to Hendrick Honda for service and repairs for several years. On November 26, 2018, I took my 2017 Honda there for its 15,000-mile... servicing, wheel alignment, and wash/cleaning. As usual, service was efficient, prompt and thorough. In addition, the Hendrick waiting/showroom provides comfortable seating, television and hot drinks.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!

  • 4.0 out of 5
    November 22, 2018

    Overall, the dealership is good. The last several times I have had my car serviced, there have either been problems with the service not being done completely,... i.e., not resetting the reminders, not clearing the tire warning indicator light, etc. Additionally, the dealership is beginning to lot not well care for. Snack area was dirty. And while a free cup of coffee is a wonderful and nice offer, the coffee itself has got to be the worst I ever drink, and I like coffee. Some work needs to be done to bring the dealership back up to par. And just a small thing, but the service rep kept referring to me as 'bud.'

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Loyal Customer To The End, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Honda of Charleston! ...Please don't hesitate to reach out if there's anything additional we can do for you.

  • 5.0 out of 5
    November 21, 2018

    Hendrick Honda does a superb job! I purchased my 2010 Element there back in February, 2013 and have brought my vehicle back in for servicing there every... time since(including car washes). They do a very fine job, do it right the first time, are courteous and very professional. The facilities are terrific and the coffee is excellent!:)

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    David Montano, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. ...Have an awesome day!

  • 5.0 out of 5
    November 19, 2018

    Salesman and the entire team at the Honda showroom was awesome!

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    Shopped for a new car
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    Dealer Response

    Happy, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad yo...u found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    November 17, 2018

    Great customer service and very nice showrooms. Greatly appreciate the kids rooms.

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    Shopped for a new car
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    Dealer Response

    Kristen, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

  • 5.0 out of 5
    November 11, 2018

    Excellent service! Recommend this place 10/10. Very efficient and nice people.

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    Came in for service or repair
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    Dealer Response

    Ashley, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to he...lping again in the future. Take care!

  • 5.0 out of 5
    January 13, 2018

    We are purchasing a used car today. Brad Singer was our salesman. He is great and was a pleasure to work with. I would recommend him to anybody and the... sales manager Mark worked with us to settle on a price we both agreed upon.

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    Shopped for a used car
    Did make a purchase
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