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Pleasant and clean environment. Friendly and helpful staff.
I?ve been a Honda customer for years. Sam was great showing me and my husband the car I was looking for and going over all the information and how to use... all of the options. He also called me the next day to see how we were doing ad if we had any questions.
We had a great experience buying a CRV from Andrey. He was knowledgable, easy to work with and not pushy. Thanks, Hendrick Honda and thanks, Andrey!
I purchased a new Honda Passport from Hendrick Honda in Charleston, SC on 8/11/2020 and was charged for an extended warranty without my knowledge. The... finance agent told me they were "throwing in" an extended warranty and service contract to help people out due to the pandemic, so I agreed to the warranty (who would turn down a free warranty?). Several days later when I finally received a copy of my contract (after I had to ask for my paperwork) I realized the total price I paid for the vehicle was more than we agreed upon. Apparently on the initial contract they had already included the cost of the warranty when calculating the monthly payment, so on the final contract the monthly payment did not change but the total price I paid did. Everything was signed on a virtual desktop so the documents were difficult to read, I saw the monthly payment and interest rate but unfortunately did not check the total price again. I find this incredibly deceptive, if not illegal. And the fact that they tried to use the pandemic as a way to deceive me is abhorrent. This set off an unfortunate cascade of bad events with the dealership. After numerous discussions and meetings with the sales manager and general manager they agreed to cancel the extended warranty and refund the money but they refuse to accept any responsibility for their actions, and I’m sure they will continue to use this type of deceptive sales technique. Honestly I wish I had never purchased the car and I will not go back to this dealership again. My advice if you choose to shop with them: 1. TRIPLE check every single thing you sign 2. Pay attention to the dealer add-ons, if they say it has a warranty/guarantee make sure it is in writing or tell them you're not paying for it. 3. DO NOT agree to virtual signing, you can opt out of it and they will print the paperwork for you to review. 4. Make sure you have documentation of everything, including all sales negotiation paperwork and warranty information, when you leave the dealership. Do not trust that it's on the flash drive they give you. 5. Research any recalls on the vehicle and continue to follow up until they address them. 6. If there are any problems/concerns with the car take it back until the problems are corrected, and/or take it to another dealership for a second opinion. 7. Be prepared to wait, for a long time, and try not to get impatient....that's what they're hoping for so you're more likely to rush and not pay attention to details. 8. No matter how pleasant or accommodating they seem, do not trust anything that is said until it is writing. 9. Fill out the customer review HONESTLY, do not give in to their pressure to give them all 5’s 10. Do not be afraid to walk away, there are plenty of other dealerships to choose from.
We are disappointed to learn of your experience here at Hendrick Honda of Charleston, but will take this opportunity to improve. We have given you the... opportunity to let us make it right, but you kindly refused service. If you change your mind and want to give us another chance, please give us a call at (843)402-6419.
Mark Bohlen did a great job explaining the service issues and making sure that were taken care of.
Jeremie Markle, thank you so much for your high rating!
Joe Luciano at the US 17 Hendricks Honda is excellent
Don Gordon, we're happy to hear you had such a positive experience with our team!
My salesman was Matt Bateman was very kind efficient and respectful .
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Keith Hardeman was beyond excellent. Very helpful, very willing to help in many ways. Sam Patel was equally great. Both men are superb at their jobs.
Susan Malabre, thank you for the high star rating!
Hendricks dealership and their employees do a great job from the moment you enter to the moment you leave at making car buying enjoyable and easy. They... gave me a more than fair deal on my trade in and worked with my difficult situation. There wasnt one minute where I felt pressured or uneasy.
Cameron S Castagneto, we're glad to hear you enjoyed your visit.
Quick and easy! Kayla showed me all the features and took me on a test drive. No pressure to buy.
John, we're so glad that we were able to go above and beyond your expectations!