Hendrick Honda of Charleston

We are purchasing a used car today. Brad Singer was our salesman. He is great and was a pleasure to work with. I would recommend him to anybody and the... sales manager Mark worked with us to settle on a price we both agreed upon.

I received great professional care from Kayla Pack . She is a very genuine sales person. Kayla was very patient, kind and helpful assisting me buy my car.... She was not pushy and really attentive to what I wanted. She made my experience fun with her great humor. Kayla and Don Monahan made me feel like family. Your level of professionalism is valuable to me. As a matter of fact the entire Honda of Charleston team were very friendly and personable. Thank you for a great car buying experience!

We had a great experience buying a CRV from Andrey. He was knowledgable, easy to work with and not pushy. Thanks, Hendrick Honda and thanks, Andrey!

My son-in-law had done all the leg work on the phone before I even arrived at the dealership, so that really helped a lot with my purchase. Anne Marie... was very knowledgeable on the car I was purchasing and she has a great personality. They were all very nice and not too pushy. I will recommend this dealership to my family and friends. They gave us the best deal!

So, a couple of months after buying our 2017 Honda Accord Hybrid Touring from this dealership, one of the features stopped working for no reason. So my... girlfriend made the appointment for service to look at the problem, and fix it. She arrives a half hour before her appointment, and walks up to a service adviser. The first thing he says to her is, "How would you feel about waiting for a very long time?" She was livid, as anyone sensible would be. She explained that she made the appointment so she doesn't HAVE TO wait. He then says, "Oh, the appointment is just to get the car in the door." She couldn't believe what she was hearing. And we are beside ourselves for having to deal with the unnecessary stress that this particular dealership likes to provide at every waking moment. I'm beyond disgusted with Hendrick Honda of Charleston. I have never been treated so poorly, and that's ridiculous since we bought a $40,000 car!!! Avoid this dealership at all costs. Stokes Honda is nearby, and I haven't heard anything bad about them. I wish I started my buying/repair business with THEM, not Hendrick.

So, I bring in my 2010 Honda Accord V-6 to get an oil change, and as I'm waiting for the work to be done, I wander into the showroom. I'm immediately... drawn by a 2017 Honda Accord Hybrid Touring, so I take a closer look. I absolutely love this car. But I'm thinking, I only have 2 years on my current loan, and don't really need a new car. But I inquire about it anyway, and speak to Jeff the Sales Manager. He's great. Good attitude, friendly, and informative. The buying process was a complete disaster, and I STILL wish I never bought this car. I stress every day. If they weren't so persistent, I wouldn't have bought it. I feel like I was pushed into buying this car. And no one should ever feel like this, EVER. I still miss my V-6, and wish I still had it. You're not getting a recommendation from me about this dealership. I don't have much to say that is positive.

I visited the other local dealership before visiting Hendrick. Hands down, Hendrick won me over to the Honda brand, as well as to their dealership. Gary,... the Sales Manager at Hendrick, was gracious and professional when I told him I came for his competitor and there to comparison shop. He took time to present me with an offer that beat his competitor's price by almost $3,000! Unbelievable! I was so impressed that I went back the next day to buy another vehicle. I was so pleased with the first deal that I actually traded in my 2017 vehicle just so that I can buy another 2017 Honda! Let me summarize the 5 Reasons WHY you should shop at Hendrick over any local competitor: (1) YOU WILL SAVE MONEY! A LOT OF MONEY!, (2) COURTEOUS AND PROFESSIONAL STAFF (NO arrogant or unkind sales manager here), (3) FANTASTIC SELECTION, (4) NO PRESSURE SALES CLOSE, (5) VALUE. Hendrick offered me a fantastic product at the lowest finance rate available. I wish to thank Gary (General Sales Manager), Tony (Sales Consultant), and Sam (Sales Consultant) for their excellent customer service and care!

Best car buying experience I have had in many years. Open clear negotiations. Nice open and friendly personalities.

I have been to a few dealerships in my life, and I have to say that this is the best ever. From the moment I walked in, to the time I left the building,... I was treated like royalty. I highly recommend this dealership if you are shopping for a Honda.

From start to finish the Hendrick Honda team and Kayla helped to create the ideal car buying experience! Going in with low expectations as a result of... poor past experiences with other dealers, I was completely blown away by Hendrick. Friendly, accommodating, and willing to work with my schedule and financial limitations Kayla was able to help match me with a brand new FIT in an extremely timely, efficient, and professional manner. I highly recommend Hendrick Honda and would refer both this dealer and saleswoman to ANYONE looking for a stress-free and comfortable purchase!