Reviews
recent service
service was fine, and I planon returning at a later date!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carl, your wonderful feedback and rating mean a lot to us! We look forward to your next visit! Take care!
Over and above customer service
My car was at Smail Honda for an Auto Butler application and an oil change. There was a slight communication issue and I was not notified that my car was ready until 30 minutes before closing. Both the service writer and cashier offered to stay after hours if I was delayed getting to the dealership. When I arrived with a few minutes to spare, Steve, the service writer, informed me that he had taken care of paying for my oil change because of the mix-up. Certainly not necessary but greatly appreciated! My HRV is my second Smail Honda and I plan on being a Smail customer for life!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Suzette, thank you so much for your positive comments about Smail Honda! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dead Battery Service
The guy at the service desk DID NOT suggest that since my car was under warranty that the jump start of the dead battery could be done by calling Honda roadside assistance. I had to check the owner's manual to get he emergency service required. The service at the shop was EXCELLENT!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Esther, we're happy you found our staff to be so supportive during your experience here at Smail Honda. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Our new Honda CRV
Very good dealer. The sales personnel were very helpful, kind and courteous. He explained the car in a manner we could understand although the car is very complicated and technical.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Judith! Congratulations on your new vehicle! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Service grease n oil change and tecall
Courteous. Keep me informed. Price was comparable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Madlyn, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Honda Service
Fast and professional. Treated with quality care.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service at Smail Honda
I have purchased 3 Honda vehicles at Smail Honda, and I always have them serviced there because I believe the factory trained technicians at the dealership know the cars better than anyone else. The service on those 3 vehicles has always been excellent!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert, thank you so much for your positive comments about Smail Honda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Smail Honda Service Dept. is #1
Everyone in the service department bends over backwards to accommodate our appointment requests. They are friendly and courteous and always keep us updated during our service appointment. The service dept. is one reason we keep doing business with Smail, even though it's a 45-min. drive to get there. We tend to keep our cars as long as we possibly can, and this service department helps us do that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dennis, it's experiences like yours that really keep us motivated! Thank you so much for your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ann Randolph
Everything was handled nicely, my work was completed in a timely manner
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ann, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Smail Honda Absolutely the BEST
Dependable..honest.. efficient..treated like family..!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Blair, thank you for your kind review; we are happy to pass along your comments to the team here at Smail Honda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!