Sandy Sansing Mazda

4.5
(763 reviews)
Visit Sandy Sansing Mazda
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 4:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 902-1986 (888) 902-1986
Used (888) 868-8792 (888) 868-8792
Service (888) 901-3197 (888) 901-3197

Inventory

See all 209 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2022.
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what Sandy Sansing Mazda can offer you!
We are committed to providing amazing customer experiences.

Service center

Phone number (888) 901-3197

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

4.5
(763 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Shane was very helpful and made everything easy.

Shane was very helpful and made everything easy. Everything was ready when we were told it would be.

5.0

Shane was very helpful and made everything easy.

Shane was very helpful and made everything easy. Everything was ready when we were told it would be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review!

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5.0

Great dealership been going there for years.

Great dealership been going there for years. Tracy and the Service department has always been awesome and Kaleb from the sales team has always been great.

5.0

Great dealership been going there for years.

Great dealership been going there for years. Tracy and the Service department has always been awesome and Kaleb from the sales team has always been great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Micheal Miller was absolutely amazing to work with and

Micheal Miller was absolutely amazing to work with and found me a great mom car. Thank you so much.

5.0

Micheal Miller was absolutely amazing to work with and

Micheal Miller was absolutely amazing to work with and found me a great mom car. Thank you so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jamie! Thank you for your 5-star review! We are happy to hear that Michael helped you find the car you wanted! Have a great day!

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5.0

I walked out of Publix today with groceries.

I walked out of Publix today with groceries. My fob would not open the door of my car. I called Mazda service and Logan worked with me explaining how to unlock a key in my fob to get the car started. He was kind and patient and stayed on the phone until we got the car going. I went directly to the Mazda service and met with Logan to see if we could determine the problem. If the fob battery starts to go bad, I would have gotten a message on the dashboard to alert me. The car started up when we tested it at the dealership. Because of Logan's knowledge and care to help me, I made it to the dealership without a tow and much more than that, I had someone knowledgeable talking me through the steps. I don't have enough words to express my appreciation for Logan and the service team for their expertise but more than that for the type of people in the service department. Annie Brown

5.0

I walked out of Publix today with groceries.

I walked out of Publix today with groceries. My fob would not open the door of my car. I called Mazda service and Logan worked with me explaining how to unlock a key in my fob to get the car started. He was kind and patient and stayed on the phone until we got the car going. I went directly to the Mazda service and met with Logan to see if we could determine the problem. If the fob battery starts to go bad, I would have gotten a message on the dashboard to alert me. The car started up when we tested it at the dealership. Because of Logan's knowledge and care to help me, I made it to the dealership without a tow and much more than that, I had someone knowledgeable talking me through the steps. I don't have enough words to express my appreciation for Logan and the service team for their expertise but more than that for the type of people in the service department. Annie Brown

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Annie! Thank you for taking the time to write your review! We are so glad to hear that Logn was able to help you during that situation. We hope to continue to assist you in the future. Have a great day!

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5.0

Shane Miller is absolutely wonderful to work with.

Shane Miller is absolutely wonderful to work with. We felt no pressure and got us a great deal. Fast, efficient, and very nice.

5.0

Shane Miller is absolutely wonderful to work with.

Shane Miller is absolutely wonderful to work with. We felt no pressure and got us a great deal. Fast, efficient, and very nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Paul Turner was our salesman and he was awesome!

Paul Turner was our salesman and he was awesome!! We got a great deal and was in and out in no time!! Best experience ever! Charla (Finance) was great too. She explained everything very well and was very efficient!!

5.0

Paul Turner was our salesman and he was awesome!

Paul Turner was our salesman and he was awesome!! We got a great deal and was in and out in no time!! Best experience ever! Charla (Finance) was great too. She explained everything very well and was very efficient!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for taking the time to write your review! We are so happy to hear that Paul and Charla made your experience a positive one! We appreciate your business and hope to assist you again in the future! Have a great day!

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1.0

Bait and switch, that is how explain what this dealer

Bait and switch, that is how explain what this dealer does. I found 2024 Mazda 3 advertised on their website. I went to the dealership, told the salesman about the car I saw and he found they had the actual car (VIN verified) that was advertised. After looking at the car I decided to buy the car. I told the car would cost several thousand dollars more than advertised. I then, again, showed them the ad on their website. The site showed, and still does show, the car price listed as follows: "MSRP $31,925," "Sand Sansing Mazda Discount -$3926," " Price $27,999." The manager then told me it was just a mistake and offered, as a "show of good will" to sell me the care at MSRP and not include the surcharge they charge all other customers." I suggested this was unacceptable and I expected them to sell me the car as advertised but they refused. They then tried to tell me how they could get my "payment the same." Another indication of their bait and switch tactics.

1.0

Bait and switch, that is how explain what this dealer

Bait and switch, that is how explain what this dealer does. I found 2024 Mazda 3 advertised on their website. I went to the dealership, told the salesman about the car I saw and he found they had the actual car (VIN verified) that was advertised. After looking at the car I decided to buy the car. I told the car would cost several thousand dollars more than advertised. I then, again, showed them the ad on their website. The site showed, and still does show, the car price listed as follows: "MSRP $31,925," "Sand Sansing Mazda Discount -$3926," " Price $27,999." The manager then told me it was just a mistake and offered, as a "show of good will" to sell me the care at MSRP and not include the surcharge they charge all other customers." I suggested this was unacceptable and I expected them to sell me the car as advertised but they refused. They then tried to tell me how they could get my "payment the same." Another indication of their bait and switch tactics.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello Mr. Reyes, you inquired about purchasing a 2024 Mazda3. At the time of this inquiry, we found there was an error in vehicle pricing on all websites where it was listed for sale. The dealership promptly contacted support to have the pricing corrected. We regret this error occurred and are disappointed you feel this way about our dealership. We apologize this error occurred and appreciate you for shopping with Sandy Sansing.

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1.0

Bait and switch, that is how explain what this dealer

Bait and switch, that is how explain what this dealer does. I found 2024 Mazda 3 advertised on their website. I went to the dealership, told the salesman about the car I saw and he found they had the actual car (VIN verified) that was advertised. After looking at the car I decided to buy the car. I told the car would cost several thousand dollars more than advertised. I then, again, showed them the ad on their website. The site showed, and still does show, the car price listed as follows: "MSRP $31,925," "Sand Sansing Mazda Discount -$3926," " Price $27,999." The manager then told me it was just a mistake and offered, as a "show of good will" to sell me the care at MSRP and not include the surcharge they charge all other customers." I suggested this was unacceptable and I expected them to sell me the car as advertised but they refused. They then tried to tell me how they could get my "payment the same." Another indication of their bait and switch tactics.

1.0

Bait and switch, that is how explain what this dealer

Bait and switch, that is how explain what this dealer does. I found 2024 Mazda 3 advertised on their website. I went to the dealership, told the salesman about the car I saw and he found they had the actual car (VIN verified) that was advertised. After looking at the car I decided to buy the car. I told the car would cost several thousand dollars more than advertised. I then, again, showed them the ad on their website. The site showed, and still does show, the car price listed as follows: "MSRP $31,925," "Sand Sansing Mazda Discount -$3926," " Price $27,999." The manager then told me it was just a mistake and offered, as a "show of good will" to sell me the care at MSRP and not include the surcharge they charge all other customers." I suggested this was unacceptable and I expected them to sell me the car as advertised but they refused. They then tried to tell me how they could get my "payment the same." Another indication of their bait and switch tactics.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Mr. Reyes, you inquired about purchasing a 2024 Mazda3. At the time of this inquiry, we found there was an error in vehicle pricing on all websites where it was listed for sale. The dealership promptly contacted support to have the pricing corrected. We regret this error occurred and are disappointed you feel this way about our dealership. We apologize this error occurred and appreciate you for shopping with Sandy Sansing.

Consumer response

This is the second time I have been baited into a Sandy Sansing Dealership with what turned out to be an "advertising error." This was price was published on several websites, had been on those sites for at least a week, seemed like a reasonable price and the "error" remained for at least three days after I tried to purchase they vehicle. Your sales staff then tried to get me to buy the car at a higher price, or choose a different car. I have documented both incidents. At this point it appears to be a recurring sales method by your organization.

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5.0

Always ready, you can be early, they are fast, courteous

Always ready, you can be early, they are fast, courteous and friendly. They keep you informed with detailed videos, realist price estimates, texting, online tools, flexible schedules and comfortable waiting area. They don’t try to upsell you and just allow you to get the work needed done quickly.

5.0

Always ready, you can be early, they are fast, courteous

Always ready, you can be early, they are fast, courteous and friendly. They keep you informed with detailed videos, realist price estimates, texting, online tools, flexible schedules and comfortable waiting area. They don’t try to upsell you and just allow you to get the work needed done quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

The best experience you can imagine.

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1.0

I am with all of the 100s of reviews that say STAY AWAY!

I am with all of the 100s of reviews that say STAY AWAY!!!!!!!!!!!!!!!!!!!!!!! If I could give them a 0, i would! I am still trying to get a tag for a purchases from October! Our "e- signatures" & title paperwork was forged. Left the dealership in a Diesel that a "joke" (supposedly a joke anyways) was made about them filling it with gas. 20 mins later, we have a $12k repair for a fuel system. The idiots even listed it as Gas on the paperwork. I was mailed a check for half the parts, that was supposedly lost in the mail (but was postmarked after I called them again). It was returned dishonored due to stop payment & they refuse to re-issue it. I have contact about 10-12 legal departments to report this. I hope every one of their dealerships are shut down & never gets to screw anyone over again. Also, google all the lawsuits against them before purchasing! I wish I had! Vehicle was purchased thru Mazda but everyone of the dealerships work together. Jackie Grey & Kelly from Chevrolet are the 2 that was to try to say I signed the title paperwork but I have proof that it was signed prior to me stepping into the office! If you decide to try test your luck, DO NOT E-SIGN ANYTHING!!!!!! Make them print & show you EVERY PAPER & ONLY wet signatures!

1.0

I am with all of the 100s of reviews that say STAY AWAY!

I am with all of the 100s of reviews that say STAY AWAY!!!!!!!!!!!!!!!!!!!!!!! If I could give them a 0, i would! I am still trying to get a tag for a purchases from October! Our "e- signatures" & title paperwork was forged. Left the dealership in a Diesel that a "joke" (supposedly a joke anyways) was made about them filling it with gas. 20 mins later, we have a $12k repair for a fuel system. The idiots even listed it as Gas on the paperwork. I was mailed a check for half the parts, that was supposedly lost in the mail (but was postmarked after I called them again). It was returned dishonored due to stop payment & they refuse to re-issue it. I have contact about 10-12 legal departments to report this. I hope every one of their dealerships are shut down & never gets to screw anyone over again. Also, google all the lawsuits against them before purchasing! I wish I had! Vehicle was purchased thru Mazda but everyone of the dealerships work together. Jackie Grey & Kelly from Chevrolet are the 2 that was to try to say I signed the title paperwork but I have proof that it was signed prior to me stepping into the office! If you decide to try test your luck, DO NOT E-SIGN ANYTHING!!!!!! Make them print & show you EVERY PAPER & ONLY wet signatures!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

This review is part of a negative campaign, and the dealership will not respond as such. We have received your formal complaint and will respond through the agency in which it was received.

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