Sandy Sansing Mazda

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Reviews

3.2
(18 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

No customer service

I contacted dealer to schedule service. I called several times and was transferred to the service dept THEY NEVER ANSWERED THE PHONE. Finally the receptionist offered to take my information and they would call me back. After 4 hours WAITING I called again. The receptionist said “they are closing in 10 min so they probably won’t answer” What!!! How does a business operate like this? This is not my first negative interaction here. I give up, you guys are awful!

5.0

Wife's CX-5

Plenty of selection, had the package we wanted. Fair price, good trade-in value. Sandy (salesman) was personable and mot pushy. Very fast closing which was very important.

5.0

Such a breeze

Went in to look at vehicles and walked out with a new Mazda. Kevin was full of knowledge, kind, and helped us find exactly what we were looking for. Had plans on looking at other dealerships but Kevin sold us.

1.0

Finance LIES!!! Beware.

I bought used 2019 Nissan Titan from the website description. It was supposed to come with heated/cooled seats, heated and tilt steering along with other extras... Also was missing some bed utility components and several things inside the cab were either missing or no longer working. The Salesman was great I would rate Paul a 5 star. The finance guy will lie to you selling an unneeded warranty to pocket more money from you. Nissan comes with Americas best warranty 5yr/100k miles bumper to bumper. He lied to me and said it has expired and only has drive train left on the current warranty to get me to purchase the additional $4k warranty from them. Just because of this big $4k lie I will never purchase from them again nor do I recommend them to anyone.

1.0

No way in xxxx.

Would never buy a vehicle here. First time I have ever walked out of a dealership without test driving a vehicle. Because of your saleswoman, it probably cost you a sale. She made us feel like we were bothering her. She was rude and very condescending. I could not believe the amount of times she rolled her eyes at us. We told her which vehicle we were interested in and she responded with "Why". Not sure if she was angry because all the other sales people were eating lunch, and she wasn't. We went across the street and purchased from Alfa Romeo. The experience was like night and day

1.0

Warranty

I would not recommend Sandy Sansing Mazda to anyone. I have had the worst experience. I purchased a 2017 Mazda 3 Sedan Grand Touring in 2016. It had several issues immediately and needed warranty work. It stayed in service more than I drove it. I complained several times as they were not fixing the problems and giving me excuses as to why they could not do anything for me. Keep in mind each time I took the car in there was a new service manager who knew nothing about the previous time I had been in. I finally emailed a customer care email addressing Sandy Sansing himself. I received a reply from an assistant who said they would help me trade out of the car for another one. I should have said no, but of course I did thinking this one just had major flaws. So, I purchased a 2018 Mazda 3 Sedan Grand Touring. Here we are AGAIN. Same issues. The BT wont stay connected, the back up camera glitches, the Bose speakers sound like crap, the channel presets wont change, the amp goes in and out so at times there is zero base. I have been in several times. The part of all this you wont believe is I was just told NOT to come back to Sandy Sansing Mazda for warranty work by the assistant. She was rude, laughed on our call and said they could not make me happy so do not contact them and take my car somewhere else. Mind you they sold me the car and it only has 20,000 miles on it. Of course I am not happy when I have a 2 year old car with issues the same 2017 car you sold me had and you promised me the 2018 would not have this. Can you really say do not come back here for service? Very unprofessional.

1.0

worst car deal ever

Salesman James did not apply my Sandy Sansing preferred customer discount nor did He come down one dollar off the sticker price.When he asked what would make this deal good for me I gave my answer and He just smiled and went into his sales pitch.I left the dealership with nothing off the sticker price and my discount denied.This was how a Sandy Sansing preferred customer was treated.Call me Mr. Sansing and we will talk.Dealership has my number.Invoice quote no. 54350 1/18/ 20

Dealer response

We are sorry to hear of your disappointment . We pride ourselves on having a friendly, honest and customer service driven sales staff and we apologize if this was not the case during your recent visit. We appreciate you sharing your honest feedback and will look into this situation further. Should you wish to discuss in further detail you may contact our Customer Service Manager at customercare@sandysansing.com.

4.5

Daughter's first car

I was car shopping with my daughter for her first car. Maxwell was very patient with us and came through with a deal I that was close to what I was hoping for. Unfortunately, because my daughter has no credit, the car had to be put in my name only and finance based solely on me even though the down payment was HER money and SHE would be making all the payments. I was disappointed about that, but I loved how everyone was congratulating my daughter on HER first car. They never lost sight of the fact that this was HER car. They put her in the spotlight. Maxwell even took a pic of him and her together by the car. Thanks to everyone there, that really meant a lot to me.

1.0

Bad experience

My issue with Sandy Sansing mazda in pensacola is that I contacted them in Aug of 2016 about a no down payment special that had going on in first spoke with maxwell he seems ok over the phone I faxed him some requested information and he wanted me to come to the dealership so I did he wasn'the there when I got there so I ended up speaking with the finance manger, Mr. Bender he said we got you approved for 13,000 then he said no there was some issues with your credit I said ok he then said it went down to 11,000 I said ok. I told him what kind of vehicle I was interested in he said we can find something, but it may take a while I said ok. I got onto the mazda site almost everyday looking for vehicles in my price range and also contacting Mr. Bender off and on and he said he just don't have anything in my price point. I recently tried contacting him to see if i am still approved no response The moral of my experience was not good no good customer service

5.0

Great sales staff !!!

In October 2015 I went to Sandy Sansing Mazda to look for a used car to replace my 18 year old Blazer. I was greeted by David Bailey, who assisted me in finding the vehicle which fit my requirements. I was looking for something 1- 3 years old with low mileage. We test drove a couple of vehicles when David remembered a trade in at the BMW dealership. (The sales staff can sell from any of the Sansing lots.) He went over to the BMW dealership and picked up the vehicle, a 2014 Mazda CX9 touring model with 8K miles, which had recently been traded in on a new BMW. The vehicle was everything I wanted and more! It drove great, was clean, had plenty of options, and saved me at least $8000 off the price of a new CX9. The whole experience was great, with no problems. (fast fwd to June 2016) My mother was looking for a new car to replace her 16 year old Oldsmobile. We had been looking online as my mother did not know what she wanted other than something smaller than her Oldsmobile. I was going in to the Mazda dealership for my first service (which is free) so I asked Mom if she wanted to go with me so she could look at what they had on the lot while I was waiting for my service. She agreed and we went in on Friday morning, dropped off the CX9 at the service department and walked in to the sales area. (BTW, Free coffee and doughnuts in the Svc Dept. waiting area!) I asked for David again but he was off on Friday (sorry David) and John Nowak offered to help us. John was extremely patient while Mom tried several cars for a comfortable fit. She had some trouble adjusting to something different than she had been driving the last 16 years. She was mostly concerned with her seating in the vehicle and I wanted to be sure she got into something with a good safety rating. After looking at several vehicles we finally decided on a 2016 Mazda CX3 which met her needs (blind spot monitoring, heated leather seats and back up camera too), she felt comfortable driving, and also had the 5 star safety rating from IIHS and NHTSA. Another GREAT experience from all parties involved at Sanding Sansing Mazda. Thank you John for having so much patience with my mother and helping her find something she could be comfortable driving. (As the temps were already pushing 90+ degrees, John offered us cold bottled water from his fridge, too!) Thanks to David Bailey, John Nowak, and everyone at Sandy Sansing Mazda for the great personal service on both of our car purchases ! 2 different purchases, same GREAT service both times and I would definitely recommend this dealership and these salesmen to anyone looking for a new or used car.

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