Honda Westborough

Patrick McCutchen was wonderful to work with. He was knowledgeable, responsive and friendly. I would highly recommend him to anyone looking for a car at Herb Chambers of Honda.

This is by far is one of the best dealerships I have worked with ! I purchased 2 vehicles from Mr David Wyman. This sales representative was professional, straightforward and well informed on both vehicles. I'd by another vehicle in a heart beat from David.

Roughly 2 weeks ago, I reached out to Honda of Westborough in regards to a new Honda Civic Si they had in their inventory. I spoke with Tia, and informed her of the fact that I was interested in test driving the vehicle, as I am in the market for a new car and leaning towards the Civic Si. She responded by asking me when I'd be available for said test drive, so we setup an appt for 11/17/22 at 10:15am. I left my house that morning at 9am, as I'm coming from Swansea,MA (02777), which is roughly 55 miles (60+ minutes) from the dealership. After arriving at the dealership, I was greeted by an individual (I'm not sure of his name) who asked if I was there for the Civic Si. I said yes, that I was looking forward to taking it for a test drive. At which point, his face changed to a look of confusion, and he then told me that they weren't allowing test drives of the Civic Si. Obviously I was very confused, because that was the only reason I was there and had committed to the long drive. He then went off and returned with another individual whose name I do not recall, but I believe he may have been the sales manager. I informed him that I had just driven over an hour and taken time out of work to test drive the vehicle, but he only responded by apologizing and confirming that test drives of the vehicle were not permitted. I again informed him of how unhappy I truly was, and asked him to put himself in my shoes and to tell me how he'd feel. To which, he again apologized. I asked if they could make an exception for the significant inconvenience I was now dealing with, but he said no and did not offer any other sort of a solution. Tia, who was in the dealership that day, was never brought into the conversation, which I found odd, because she was the one I had communicated with prior to getting to the dealership and she never brought up the fact that I couldn't test drive this vehicle. I was and am very unhappy with my experience and am unsure if I will ever shop at a Herb Chambers dealership again (I've purchased and leased from Honda of Seekonk in the past) based on this experience and the lack of follow-up or resolution on behalf of Honda of Westborough. Clearly my time isn't worth their effort. I hope something is done to address this, after I spent nearly 3 hours of my day driving back and forth (110+ miles) for what amounted to no reason. Wasted fuel, wear and tear on the vehicle, all to be told "No". This is unacceptable, plain and simple.

In and out as ..service people got job done. Service man new to desk and biz..I'm sure he'll get to.be as good as other desk guys.

STAY AWAY from all Herb Chambers dealers they are concerned only with themselves, dishonest. You will spend more $$ fixing your new to you car "Certified Pre-owned" than you paid for it. Bought a car through the now defunct Nissan dealer, Certified pre-owned apparently means leaking plugs in your tires and no responsibility in living up to a contract where they state they will provide OEM screws to replace the rusted screws that come with your car in writing. Barely 30,000 ( i put less than 15000 on it) miles and car is falling apart. Save you money and time and go somewhere else.

I would definitely recommend working with Norman in sales and Lori in internet sales. They were both very helpful and I will go back when my lease is due

The repair was covered under my warranty, which was really nice and convenient. Didn't cost anything and the team completed the repair ahead of schedule. The dealership is super convenient when you need to hang out and do some work. Free Wi-Fi and outlets for charging.

Randy was helpful and understanding with us yesterday repairing our 11 year old CRV. We appreciate the extra effort he put in to help with our brake issue.

Sold me a horrible car which was noisy, had dents that they tried to hide with some black ink; minds about the money, not customers.

Great individualized care when bringing in my CRV. It is very easy to drive right in, and immediately be greeted with professionalism. They always get the job done, faster than promised.