Herb Chambers Honda of Westborough

4.8
(2,635 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–7:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
(774) 760-0500 (774) 760-0500

Reviews

4.8
(2,635 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Herb Chambers Honda of Westborough from DealerRater.

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1.0

STAY AWAY from All Herb Chambers

STAY AWAY from all Herb Chambers dealers they are concerned only with themselves, dishonest. You will spend more $$ fixing your new to you car "Certified Pre-owned" than you paid for it. Bought a car through the now defunct Nissan dealer, Certified pre-owned apparently means leaking plugs in your tires and no responsibility in living up to a contract where they state they will provide OEM screws to replace the rusted screws that come with your car in writing. Barely 30,000 ( i put less than 15000 on it) miles and car is falling apart. Save you money and time and go somewhere else.

Dealer response

We're disappointed to read about this experience, Sean. The Herb Chambers Honda of Westborough team strives to provide the best care and we're unhappy to hear you don't feel that was the case this time. I would like to hear more about this and encourage you to reach out to me at your earliest convenience. Thank you, James A. Bulger - General Manager - james@herbchambers.com

4.6

Punctuality, courtesy, easy and very well explained....

Punctuality, courtesy, easy and very well explained. Particularly the customer service was amazing

Dealer response

Thank you for your kind review! We look forward to seeing you again at Herb Chambers Honda of Westborough!

5.0

Norman was fantastic. He was very knowledgeable and...

Norman was fantastic. He was very knowledgeable and helpful during the whole purchasing process. We would highly recommend!

Dealer response

Jason - thank you so much for this wonderful feedback about your experience with Norman! We appreciate you trusting the Herb Chambers Honda of Westborough team with your business and hope to see you again next time. Take care!

5.0

This service center is awesome!!! They are dependable,...

This service center is awesome!!! They are dependable, courteous and professional. Matt and Randy were a joy to work with. As always, they exceeded my expectations.

Dealer response

We can't believe your review, Sue! Matt and Randy appreciate your 5-star review! See you next time at Herb Chambers Honda of Westborough!

5.0

I stopped in without an appointment for my first oul...

I stopped in without an appointment for my first oul change for my 2021 passport elite and as always matt and his team welcomed me with open arms and couldn't be nicer. Thank you

Dealer response

We're happy our team could get your Passport in for maintenance, Jeff! We'll let Matt and the Herb Chambers Honda of Westborough team know they've earned five stars! SEe you at your next appointment!

5.0

Great customer service. Jody L was very informative on...

Great customer service. Jody L was very informative on what had been done and what needed attention on my daughters car. He also assured us that the part that had been replaced for the 2nd time was a better part and it should last longer.

Dealer response

Thanks for the five-star rating and kind words! This review means more to Jody and our team than you know! We'll see you again at Herb Chambers Honda of Westborough!

5.0

In all our years of purchasing vehicles this has been...

In all our years of purchasing vehicles this has been the BEST from start to finish .Our sales rep David Yang kept us informed of entire process .Once the vehicle arrived he took the time to review everything never rushing or making us feel overwhelmed .It was during this heatwave and he even kept us hydrated .Never had to ask but fresh bottled water always appeared .We cannot say enough positive things about him .The organization is lucky to have him. We would also like to acknowledge everyone who made this experience so great from the managers down to the employees behind the scenes . Thank You So Much Bob and Bernice PS Dave deserves 15-50 stars

Dealer response

We're so happy David helped you have a five-star purchase at Herb Chambers Honda of Westborough! Thank you so much for the wonderful feedback and rating! We're happy we made it an enjoyable process!

5.0

This is the first time I bring my car here for service...

This is the first time I bring my car here for service and I love this place, Great service very friendly people work there happy customer here💯💯

Dealer response

Thank you for visiting us here at Herb Chambers Honda of Westborough, Erick! We appreciate your kind words about our team and look forward to seeing you again next time!

5.0

Was a. Nice place to buy a car. I would recommend people...

Was a. Nice place to buy a car. I would recommend people to go there. I happy with services. And i am happy with my new car thank you

Dealer response

It was our pleasure to serve you! We appreciate you recommending the Herb Chambers Honda of Westborough team to others and hope we have the opportunity to work with you again in the future. In the meantime, take care and enjoy your new vehicle!

4.4

Very thorough and fair service. Randy our service rep is...

Very thorough and fair service. Randy our service rep is very personable and informative. Followed up on everything. Solid experience. I will certainly be back.

Dealer response

We're so happy to hear this! Thank you for coming to visit us here at Herb Chambers Honda of Westborough. We look forward to seeing you again next time!