Herb Chambers Honda of Westborough

4.8
(2,657 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Service Sales
Monday 7:00am–7:00pm 8:30am–8:00pm
Tuesday 7:00am–7:00pm 8:30am–8:00pm
Wednesday 7:00am–7:00pm 8:30am–8:00pm
Thursday 7:00am–7:00pm 8:30am–8:00pm
Friday 7:00am–7:00pm 8:30am–6:00pm
Saturday 8:00am–5:00pm 8:30am–6:00pm
Sunday Closed 11:00am–5:00pm
(774) 760-0500 (774) 760-0500

Reviews

4.8
(2,657 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Herb Chambers Honda of Westborough from DealerRater.

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5.0

Everyone in the service department and check out was very...

Everyone in the service department and check out was very friendly and helpful. They took care of all of my concerns and made sure that all my questions were answered.

Dealer response

Thank you for leaving Herb Chambers Honda of Westborough your awesome review, Caitlin! We're so happy our service team made this a five-star visit!

5.0

Very professional and polite , on time, did good job, let...

Very professional and polite , on time, did good job, let me in even I was late. very happy about the service, definitely will recommend to others.

Dealer response

Thank you for the kind feedback! We appreciate you recommending the Herb Chambers Honda of Westborough team to others and hope you'll be visiting us again in the future!

5.0

Handled my emergency transmission issue with...

Handled my emergency transmission issue with professionalism and communication every step of the way. I was able to drop my car off early and they had it done for me early too!

Dealer response

This is what we like to hear! We're so happy that our team delivered professionalism during your recent transmission appointment! We look forward to seeing you next time at Herb Chambers Honda of Westborough!

5.0

Excellent experience. Norm, my salesman, was very...

Excellent experience. Norm, my salesman, was very pleasant and knowledgeable. I knew what I was interested in before I got there and he answered all my questions. When I picked up my car he was extremely helpful in explaining all the electronics to me and told me to call his cell phone anytime I had a question.

Dealer response

Reading this review is one of the best parts of what we do! Thank you so much for coming to work with Norm on your new purchase! We hope you come to visit the Herb Chambers Honda of Westborough team again!

5.0

We called and didn't have the car in stockdue to the...

We called and didn't have the car in stockdue to the shortage, but the staff was very friendly and the process of leasing the car was easy and fast. We usually buy toyota but wanted to give Honda a try and the experience has been great so far. I would definitely use this dealer again for my car needs.

Dealer response

Thank you for visiting us here at Herb Chambers Honda of Westborough! We're so happy to hear that our team made the experience a great one for you and we look forward to working with you again in the future. In the meantime, please don't hesitate to reach out if there's anything else we can assist you with!

4.8

Avein was outstanding and Jim the sales manager could not...

Avein was outstanding and Jim the sales manager could not have been more welcoming and cordial. Your team in Westboro knows how to treat customers! Buying a car is not something most of us do very often, and it makes it a very positive experience when the people selling the car remember that the customer is the reason they are employed. I give a 10 out of 10 to your whole team at Westboro honda!

Dealer response

Thank you for trusting Avein and Jim with your purchase, Peter! We look forward to passing along your kind words to our team! See you at your first service appointment! -Herb Chambers Honda of Westborough

4.8

Everyone is super friendly. Great customer service the...

Everyone is super friendly. Great customer service the moment i walked in the door. Hillary was amazing very helpful super knowledgeable & honest ! Thank you.

Dealer response

Hi Leslie, thank you for visiting Hillary at Herb Chambers Honda of Westborough! We appreciate your confidence in our team!

5.0

Randy Johnson in the service department is a gem. He is...

Randy Johnson in the service department is a gem. He is knowledgeable and cares about your car like it's his own. He is honest and goes beyond the letter of service to make your experience perfect.

Dealer response

Thank you for this wonderful feedback, Karen - Randy will be so happy to hear it! Your business is greatly appreciated by all of us here at Herb Chambers Honda of Westborough and we look forward to your next visit. Take care!

1.8

None of my concerns were addressed, my car was literally...

None of my concerns were addressed, my car was literally looked over with zero intentions of solving legitimate issues I pointed out, my vehicle is still under factory warranty. Pointed out multiple imperfections I noted since my first day of ownership back in April 2021. This experience left a sour after taste, I shall never return to either purchase or service any of my vehicles. I’ll be sure to share my dealer experience to my piers as well.

Dealer response

Hi Rene, We're sorry to hear you feel this way. It is never our intention to disappoint or upset our customers and we'd like to help resolve these concerns. Please contact me at your earliest convenience. Thank you, James A. Bulger - General Manager - james@herbchambers.com

Consumer response

As I’ve stated, I will handle this myself. I will not set foot on the lot again, do not feel like getting disappointed again.

5.0

Pleasant experience. Quickly went through service write...

Pleasant experience. Quickly went through service write up and waited for the work to be done. The advisor explained the work done and also what work was going to be needed an a couple of thousand miles

Dealer response

Thank you for taking the time to review your recent experience with the Herb Chambers Honda of Westborough team! We're glad to hear that your visit with us was a pleasant one and we look forward to seeing you again next time!