Reviews
I recently purchased a used Honda Odyssey from Honda of
I recently purchased a used Honda Odyssey from Honda of Serramonte. On the surface, the van looked great and had a solid service history, which gave us confidence as a family making a big purchase. But within 24 hours of bringing it to a trusted mechanic, we were told it needed $2,000 in overdue maintenance — including a timing belt replacement, transmission fluid service, and brake fluid flush. These are not small or unexpected issues for a van with over 100k miles — but they’re exactly the kind of things a reputable dealer should either take care of before selling a vehicle, or disclose clearly upfront. Instead, we were left with the choice to pay thousands out of pocket or return the vehicle during our very limited return window. We loved the van and wanted to keep it, but the dealership showed no willingness to take responsibility or work with us. It felt like they were just hoping we wouldn’t look too closely or ask questions. I would not recommend buying a used car here unless you have your own mechanic inspect it immediately — and are prepared to negotiate repairs or walk away.
I recently purchased a used Honda Odyssey from Honda of
I recently purchased a used Honda Odyssey from Honda of Serramonte. On the surface, the van looked great and had a solid service history, which gave us confidence as a family making a big purchase. But within 24 hours of bringing it to a trusted mechanic, we were told it needed $2,000 in overdue maintenance — including a timing belt replacement, transmission fluid service, and brake fluid flush. These are not small or unexpected issues for a van with over 100k miles — but they’re exactly the kind of things a reputable dealer should either take care of before selling a vehicle, or disclose clearly upfront. Instead, we were left with the choice to pay thousands out of pocket or return the vehicle during our very limited return window. We loved the van and wanted to keep it, but the dealership showed no willingness to take responsibility or work with us. It felt like they were just hoping we wouldn’t look too closely or ask questions. I would not recommend buying a used car here unless you have your own mechanic inspect it immediately — and are prepared to negotiate repairs or walk away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Colleene, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at (855) 983-9852 so we can make your experience a positive one.
Perfect well accommodating friendly and knowledgeable
Perfect well accommodating friendly and knowledgeable staff and services fast exceptional among everyone else around,best recommendation to others
Perfect well accommodating friendly and knowledgeable
Perfect well accommodating friendly and knowledgeable staff and services fast exceptional among everyone else around,best recommendation to others
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your satisfaction is our priority, and we’re so glad to hear we delivered. Thanks for sharing your experience with us!
I had a great experience working with Jeff (sales) and
I had a great experience working with Jeff (sales) and Simon (finance). They made the entire process quick and painless. Thanks!
I had a great experience working with Jeff (sales) and
I had a great experience working with Jeff (sales) and Simon (finance). They made the entire process quick and painless. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Honda of Serramonte. Have a fantastic day!
Excellent service from Jeff.
Excellent service from Jeff. He was able to answer all my questions and everything went very smoothly.
Excellent service from Jeff.
Excellent service from Jeff. He was able to answer all my questions and everything went very smoothly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive review! We’re proud to have earned your satisfaction and hope to see you back soon.
Everything went smoothly and quickly.
Everything went smoothly and quickly. Thomas was a great help with everything and answered questions when needed!
Everything went smoothly and quickly.
Everything went smoothly and quickly. Thomas was a great help with everything and answered questions when needed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Leigh, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Amazing experience at Honda Serramonte!
Amazing experience at Honda Serramonte! Friendly staff and smooth process. I drove off with my dream car in no time. Highly recommend!
Amazing experience at Honda Serramonte!
Amazing experience at Honda Serramonte! Friendly staff and smooth process. I drove off with my dream car in no time. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! It’s our goal to provide the best service possible, and we’re glad to see we hit the mark.
Steven and Ken are amazing.
Steven and Ken are amazing. Would highly recommend buying a new Honda from Serramonte. It was a wonderful experience with Ken understanding our needs.
Steven and Ken are amazing.
Steven and Ken are amazing. Would highly recommend buying a new Honda from Serramonte. It was a wonderful experience with Ken understanding our needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Worked with Steven and Gavin to get my new CRV, they are
Worked with Steven and Gavin to get my new CRV, they are great to work with. Made the entire buying process smooth. Had good attention from them, and the process was done within two hours. Great job, guys.
Worked with Steven and Gavin to get my new CRV, they are
Worked with Steven and Gavin to get my new CRV, they are great to work with. Made the entire buying process smooth. Had good attention from them, and the process was done within two hours. Great job, guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! It’s our goal to provide the best service possible, and we’re glad to see we hit the mark.
Abbas Shirazi was amazing.
Abbas Shirazi was amazing. He was able to get me the car I wanted to get. Answered all my questions and was very professional.. Thank you
Abbas Shirazi was amazing.
Abbas Shirazi was amazing. He was able to get me the car I wanted to get. Answered all my questions and was very professional.. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive review! We’re proud to have earned your satisfaction and hope to see you back soon.
Thomas sold me a used, certified Honda CRV.
Thomas sold me a used, certified Honda CRV. He was easy to work with, knowledgeable, and straightforward. The finance manager, can't recall her name, was quick, pleasant, and didn't try to upsell me on add-ons. I've never been in and out of a sales office that fast. I would highly recommend working with them both. However, Thomas's manager was a horrible example of everything that's wrong with a car dealership - and more. It was memorial day, so banks were closed and I could not get a cashier's check. I offered a non-refundable deposit via credit card and he said no, that all he could do was a loan application to hold the car. When I said no b/c it would bring down my credit score and why would I do that when I'm buying a car all cash, he said "but we won't actually do the loan, just get approval" -- total gaslighting by not addressing my real question. I finally got him to admit that it would bring my credit down and that was absurd to hold it for less than 24 hours. He was annoyed and said, "well, it's first come, first serve here, so we won't hold it." He was equally as annoyed and borderline nasty when I asked simple, reasonable questions, such as what the $100K service would cost b/c the car mileage was close to that. I also remarked that the brakes and tires, while at acceptable levels to sell, would likely need attention soon. He was condescending and rude, arguing that only "rich people" would pay to replace brakes at the level they were at. When I asked if I could do a cashier's check for the bulk of the transaction and charge a small mount ($5K), Thomas's manager said they'd need to run my credit. What?? It's an Amex Platinum card - why do they need to run my credit, for any credit card? It's already guaranteed by the credit-issuing bank. Absurd. Thomas's manager is a bully and I plan to report him. So if you go to this deal to buy a car, go with Thomas but refuse to work with his manager. In the end that's what I did.
Thomas sold me a used, certified Honda CRV.
Thomas sold me a used, certified Honda CRV. He was easy to work with, knowledgeable, and straightforward. The finance manager, can't recall her name, was quick, pleasant, and didn't try to upsell me on add-ons. I've never been in and out of a sales office that fast. I would highly recommend working with them both. However, Thomas's manager was a horrible example of everything that's wrong with a car dealership - and more. It was memorial day, so banks were closed and I could not get a cashier's check. I offered a non-refundable deposit via credit card and he said no, that all he could do was a loan application to hold the car. When I said no b/c it would bring down my credit score and why would I do that when I'm buying a car all cash, he said "but we won't actually do the loan, just get approval" -- total gaslighting by not addressing my real question. I finally got him to admit that it would bring my credit down and that was absurd to hold it for less than 24 hours. He was annoyed and said, "well, it's first come, first serve here, so we won't hold it." He was equally as annoyed and borderline nasty when I asked simple, reasonable questions, such as what the $100K service would cost b/c the car mileage was close to that. I also remarked that the brakes and tires, while at acceptable levels to sell, would likely need attention soon. He was condescending and rude, arguing that only "rich people" would pay to replace brakes at the level they were at. When I asked if I could do a cashier's check for the bulk of the transaction and charge a small mount ($5K), Thomas's manager said they'd need to run my credit. What?? It's an Amex Platinum card - why do they need to run my credit, for any credit card? It's already guaranteed by the credit-issuing bank. Absurd. Thomas's manager is a bully and I plan to report him. So if you go to this deal to buy a car, go with Thomas but refuse to work with his manager. In the end that's what I did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Your satisfaction is our priority, and we’re so glad to hear we delivered. Thanks for sharing your experience with us!