Sandy Sansing Chevrolet

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
105 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 25, 2020

    I would not recommend this dealership! I attempted to purchase a Silverado 1500 from this dealership and was completely ignored once they felt a deal... could not be reached. The purchase started out with a black lifted Silverado 1500. I attempted to trade my vehicle which had negative equity and was offered a deal I wasn’t willing to accept. I asked if they could do better and was told no. A few days later, I was contacted by the salesman asking if I was still in the market for a truck. I advised yes, and was told that he would really like to have my vehicle on the lot and wanted the chance to try again. So the next day, we communicated via text trying to work a deal out. As this was taking place, I discovered that the black lifted truck I thought we were dealing on had been sold! Instead, the salesman was trying to put me in different truck. Same model, but not what I was looking for. However, it was a very nice truck, just not lifted to the height I was looking for with aftermarket wheels like the first one. I asked if I could include a lift and aftermarket wheels and tires into the total finance amount. He advised that he would see what he could do, but it may not be possible with the negative equity and nothing down. Later on that night, I reached back out to the salesman to check the status of the deal. I was advised a ridiculous monthly payment in which I declined. He then offered a certain payment range, and asked if that would work and I agreed. He advised that he would speak with his sales manager and get back with me. Unfortunately, the salesman ran out of time due to the dealership closing and advised that he would work on it tomorrow. Well, I never heard a word back from the salesman. So, I waited until the day after and contacted the dealership and requested that a different salesman look into the status of the deal. I spoke with a different salesman and explained the situation. I was advised that he would look into it and get right back with me. This call was made at 1:17 pm and the dealership closed at 6:00 pm, with no word back! So with all that being said, I will never purchase any vehicles from a Sandy Sansing lot. The worst customer service I’ve ever experienced from a dealership.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tyson, we find no joy in not being able to sell a customer a vehicle. Unfortunately, the dealership was unable to meet the payment that you desired on... the truck of your choice. We apologize for not giving you the highest customer service that you deserve. Thank you for the opportunity you allotted us and we will use your review as a way to improve our customer's experiences. We hope that your day is great.

  • 1.0 out of 5
    March 19, 2020

    Worse customer service ever and so unprofessional ! I will leave bad reviews on every site I can because the salesmanship is the worst I EVER had ! Came... to my fiancées job and embarrassed him and straight disrespected me. I wished I could post the text conversation. John ford and Mike the finance manager need to be fired . I wished I could take the cat back and go somewhere else. Don’t get your vehicle from there

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 10, 2017

    I had been considering purchasing/trading vehicles for some time, but dreaded the process. I was introduced to Marion Bultron at Sandy Sansing Chevrolet.... I wasn't quite sure of the model/type of vehicle to buy. Mario was informative with the different autos and their features. He was very patient with me during the process of the purchase and negotiating the trade. His professionalism and excellent customer service made the experience much more pleasurable than I had anticipated.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 24, 2020

    Very pleased with the service. I have never had a problem with this dealer.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Sandy Sansing Chevrolet and ...we hope to see you again.

  • 5.0 out of 5
    February 23, 2020

    I went in for information on the traverse and drove out in a 2020 traverse 4hrs later

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    February 14, 2020

    I would recommend Sandy Sansing and Bob Weathersbee to anyone for the best/easiest car purchase.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    February 12, 2020

    Love this dealership. Everyone that I came in contact with at the dealership was extremely nice and professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!

  • 5.0 out of 5
    February 4, 2020

    Straight forward, no pressure. Mario was a pleasure to work with on purchasing my new Tahoe.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Sandy Sansing Chevrolet. Please don't hes...itate to reach out if there's anything additional we can do for you. Have a wonderful day!

  • 5.0 out of 5
    January 30, 2020

    Vanessa was a amazing car service agent to me I was working. With her for 3 years already

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're happy to hear you had such a positive experience with Vanessa. We sincerely value your business and look forward to your next visit! Take... care!

  • 5.0 out of 5
    January 7, 2020

    It was a great day . I was helped get into the perfect vehicle for me . I would recommend this dealer over all others . Sandy Sansing Chevrolet is my new... favorite dealer !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so glad to hear that our sales team could provide you with a five star car shopping experience. Please let us know if there is anything else you... may need from us; we're always happy to help! We hope you have a fantastic day, and enjoy your new car!

View More Reviews