Pete Moore Imports

We purchased our second vehicle from Mark Torelli. The first VW was a new Tiguan and second CPO Golf. He went above and beyond ensuring we got what we needed. We were in between 2 VW models and with his help and patience we got it nailed down on a Golf. I am not a big fan of reviews, but this one is warranted if even one person goes and has a positive car buying experience with Mark. I am positive they will.

I took my car in for repair and saw the Audi while waiting for a loaner. The salesman who first approached me was Mr. Jenkins. He was professional, knowledgeable and was never pushy. He found answers for me when he didn't know himself. I live in Alabama and go out of my way to go to Pete Moore because of the way the service department treated their customers. The price was fair, I did a lot of checking on line and the car I purchased had great mileage. The offer I received by trading in my car may have been a little less than if i had tried to sell my car on Craig's list but it was hassle free. Their business office was also pleasant to work with.

I live in MIami. My wife was looking for a VW Beetle Convertible TDI with Nav. in a particular color combination. There was only one in the entire state, and it was located at Pete Moore in Pensacola. That is literally as far as you can get from Miami while still staying in Florida. Not an ideal scenario but Pete Moore made it easy. Frank Mullikin gave me a fair price and was professional from start to finish. I would definitely recommend this dealership.

I had a very good experience thanks to Kyle Prell. He was very helpful and did a very good job in getting exactly what I wanted with the vehicle. He also got everything done in a very timely matter. He also made sure I understood how all the little details of my car worked before I left which was a huge help and much appreciated!

Great car buying service! Came in to service our Passat & purchased this great Beetle. We've been considering a car with significantly better gas mileage. You can't beat the TDI! Thanks for the great sales experience Mark!

Pleasant shopping experience. Disappointed with trade-in value. Very pleased with my purchase. Staff was professional and friendly on a rainy day. Appreciated the gas voucher to fill up the car.

Mark Torelli was very cordial and helpful. He presented several vehicles that met our criteria and seemed to act as our advocate while negotiating the final price for our purchase. We did not spend time endlessly time negotiating back and forth with the management. They made an initial offer, we countered and the deal was done. The business managers provided a great deal of help in selecting a finance plan for our car purchase. We were not bombarded with up sales, extended warranties and the like. Overall I would give this dealership and the personnel we worked with high marks for friendliness and customer service and would recommend this dealership to others.

Mr. Harmon was exceptionally professional and made the purchase of our new vehicle easy. He was very knowledgeable and courteous, he made not only myself, but my wife and child feel welcome. This is definitely the dealership that I would continue to do business with and would recommend anyone interested in purchasing a Volkswagen, to visit this dealership. Amazing experience!

What can I say? I never write reviews for things, especially dealerships, unless they're scandalously negative and we've been treated horribly (yes, I'm one of THOSE people). But I was so impressed with Mark Torelli and his non-intrusive way of handling our sale that I just had to write a review about it. From the get go, Mark was waiting for us when we got there. He didn't try to find other customers and then pass us on to someone else. We immediately got into the car buying process. Mark could tell that I didn't feel good, and kept asking, to the point of begging if he could get me anything. He even offered to make me a cup of green tea from his own personal stash. When it came time to get our trade in evaluated, Mark brought back a low number from the sales manager (Mark's job/responsibility does not include evaluating trades so this was not his fault). But he heard our arguments on why we felt we needed more for our trade, relayed it to the manager, and BOOM we got what we wanted. The haggling process was close to non-existent, and I truly believe it was because of Mark. We got a good deal on the Toyota Tundra we were buying, we got a good deal on our trade, but I have to say the best part of it all was that we weren't kept waiting hours and hours on end like we were at other dealerships. The car buying process usually gives me an eye twitch, but I have to say this time it was a pleasant experience, despite that fact that I was sick. Mark was professional and kind. We also had the good fortune to come across Kim in finance, who did NOT try to hard core sell us pointless warranties or insurance that we didn't need. She was very straightforward and friendly about our financing options and we liked her immediately. What's more, we could tell we were in good hands with her; her experience and expertise were evident every time she opened her mouth. Over all, we had a great experience with Pete Moore. Mark and Kim are an asset there, and if you're thinking about visiting the dealership, I would insist on working with them. You won't regret it. My husband and I have bought so many cars in the past few years, it's ridiculous. We've had, hands down, our best experience at Pete Moore with Mark Torelli and Kim.

Wonderful experience! My husband and I couldn't be happier with the experience and the vehicle. Bruce was a fantastic salesman. Thanks Pete Moore Volkswagen!